Communicating across voice and text channels with emotion preservation
First Claim
Patent Images
1. A computer program product for communicating across channels with emotion preservation, said computer program product comprising:
- a computer readable storage medium having computer useable program code embodied therewith, the computer usable program code comprising;
computer usable program code to receive a voice communication;
computer usable program code to analyze the voice communication for first emotion content;
computer usable program code to analyze textual content of the voice communication for second emotion content; and
computer usable program code to mark up the textual content with emotion metadata for one of the first emotion content and the second emotion content;
wherein one of the first emotion content and the second emotion content is identified using context information stored in a profile for a specific audience of the voice communication, the profile existing prior to receiving the voice communication.
1 Assignment
0 Petitions
Accused Products
Abstract
Communicating across channels with emotion preservation includes: receiving, by a processor in a communication device, a voice communication; analyzing, by the processor in the communication device, the voice communication for first emotion content; analyzing, by the processor in the communication device, textual content of the voice communication for second emotion content; and marking up, by the processor in the communication device, the textual content with emotion metadata for one of the first emotion content and the second emotion content.
-
Citations
25 Claims
-
1. A computer program product for communicating across channels with emotion preservation, said computer program product comprising:
-
a computer readable storage medium having computer useable program code embodied therewith, the computer usable program code comprising; computer usable program code to receive a voice communication; computer usable program code to analyze the voice communication for first emotion content; computer usable program code to analyze textual content of the voice communication for second emotion content; and computer usable program code to mark up the textual content with emotion metadata for one of the first emotion content and the second emotion content; wherein one of the first emotion content and the second emotion content is identified using context information stored in a profile for a specific audience of the voice communication, the profile existing prior to receiving the voice communication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. A method for communicating across channels with emotion preservation, comprising:
-
receiving, by a processor in a communication device, a voice communication; analyzing, by the processor in the communication device, the voice communication for first emotion content; analyzing, by the processor in the communication device, textual content of the voice communication for second emotion content; and marking up, by the processor in the communication device, the textual content with emotion metadata for one of the first emotion content and the second emotion content; wherein one of the first emotion content and the second emotion content is identified using context information stored in a profile for one of a speaker of the voice communication and an audience of the voice communication, the profile existing prior to receiving the voice communication. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
-
-
25. A communication device comprising:
-
a receiver that receives a voice communication; and a processor coupled to the receiver, wherein the processor is programmed to; analyze the voice communication for first emotion content; analyze textual content of the voice communication for second emotion content; and mark up the textual content with emotion metadata for one of the first emotion content and the second emotion content; wherein one of the first emotion content and the second emotion content is identified using context information stored in a profile for a specific audience of the voice communication, the profile existing prior to receiving the voice communication.
-
Specification