Enhanced directory assistance system
First Claim
1. A method for providing directory assistance at a directory assistance system, said method comprising the steps of:
- receiving at a communication interface at least one incoming communication from at least one requester, said communication including a request for a contact information and;
retrieving from a database and delivering said requested contact information to said requester in response to said request; and
retrieving from a database a plurality of advertising prompts each meeting a selection criteria related to said contact information and delivering at least one advertising prompt to said requester, wherein said advertising prompt is for a listing other than said requested contact information and from an industry other than the industry associated with said contact information andwherein the selection of one advertising prompt among said plurality of prompts is based on the amount of time since said one advertising prompt was last played to a requester.
1 Assignment
0 Petitions
Accused Products
Abstract
An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a desired destination information provided by the caller and the location of the caller. The direction module is further configured to provide directions to the caller based on the destination and the caller location information, where the system maintains a preferred destination listing configured to store a preferred destination information relating to a destination request frequently requested by the caller, such that when the system recognizes the caller, the desired destination is populated directly from the preferred destination information.
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Citations
20 Claims
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1. A method for providing directory assistance at a directory assistance system, said method comprising the steps of:
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receiving at a communication interface at least one incoming communication from at least one requester, said communication including a request for a contact information and; retrieving from a database and delivering said requested contact information to said requester in response to said request; and retrieving from a database a plurality of advertising prompts each meeting a selection criteria related to said contact information and delivering at least one advertising prompt to said requester, wherein said advertising prompt is for a listing other than said requested contact information and from an industry other than the industry associated with said contact information and wherein the selection of one advertising prompt among said plurality of prompts is based on the amount of time since said one advertising prompt was last played to a requester. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for providing directory assistance at a directory assistance service, said method comprising the steps of:
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receiving at a communication interface at least one incoming communication from at least one requester, said communication including a request for a contact information; retrieving from a database and delivering said requested contact information to said requester in response to said request; providing directions from a database to said requester to a location of said contact information; and retrieving from a database a plurality of advertising prompts each meeting a selection criteria related to said contact information and delivering at least one advertising prompt to said requester, wherein said advertising prompt is within geographic proximity to a route for said directions provided to said requester, wherein the selection of one advertising prompt among said plurality of prompts is based on the amount of time since said one advertising prompt was last played to a requester. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification