Enhanced directory assistance system

• US 7,991,140 B2
• Filed: 10/27/2006
• Issued: 08/02/2011
• Est. Priority Date: 09/15/2000
• Status: Expired due to Fees

• Current Assignee: Grape Technology Group Incorporated (KGB)
• Original Assignee: Grape Technology Group Incorporated (KGB)
• Inventors: Pines, Robert, Baumeister, Christine, Blakeney, John
• Primary Examiner(s): Hong; Harry S
• Application Number:
  US11/589,292
• Publication Number:
  US 20070165822A1
• Time in Patent Office: 1,740 Days
• Field of Search: 379/218.01, 379/218.02, 455/414.1, 455/414.3, 455/456.1, 455/456.3, 705/14.4, 705/14.49
• US Class Current: 379/218.01
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/024 Guidance services
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

An enhanced directory assistance system includes a telephone switch for receiving calls from at least one caller desiring to receive directions. A direction module is configured to receive a desired destination information provided by the caller and the location of the caller. The direction module is further configured to provide directions to the caller based on the destination and the caller location information, where the system maintains a preferred destination listing configured to store a preferred destination information relating to a destination request frequently requested by the caller, such that when the system recognizes the caller, the desired destination is populated directly from the preferred destination information.

Claims

1. A method for providing directory assistance at a directory assistance system, said method comprising the steps of:

receiving at a communication interface at least one incoming communication from at least one requester, said communication including a request for a contact information and;

retrieving from a database and delivering said requested contact information to said requester in response to said request; and

retrieving from a database a plurality of advertising prompts each meeting a selection criteria related to said contact information and delivering at least one advertising prompt to said requester, wherein said advertising prompt is for a listing other than said requested contact information and from an industry other than the industry associated with said contact information and

wherein the selection of one advertising prompt among said plurality of prompts is based on the amount of time since said one advertising prompt was last played to a requester.

2. The method of providing directory assistance as claimed in claim 1, wherein said incoming communication is received in a format selected from the group consisting of SMS (Short Message Service), WAP (Wireless Application Protocol), IM (Instant Message) and live chat.

3. The method of providing directory assistance as claimed in claim 1, wherein said advertising prompt is delivered to said requester in a format selected from the group consisting of TTS (Text-To-Speech);

SMS (Short Message Service), WAP (Wireless Application Protocol), e-mail, voice mail and facsimile.

4. The method of providing directory assistance as claimed in claim 1, wherein said advertising prompt may be configured so that it is delivered to requesters only during a certain time of day.

5. The method of providing directory assistance as claimed in claim 1, wherein said advertising prompt may be configured so that it is delivered to requesters only during a certain day of the week.

6. The method of providing directory assistance as claimed in claim 1, further comprising the step of compiling information related to said requester and wherein said advertising prompt is selected based on information contained in said compiled information.

7. The method of providing directory assistance as claimed in claim 1, further comprising the step of providing directions to said requester to a location of said contact information.

8. The method of providing directory assistance as claimed in claim 7, wherein said advertisement prompt delivered to said requester is within geographic proximity to a route for said directions provided to said requester.

9. The method of providing directory assistance as claimed in claim 8, wherein the range of geographic proximity to said route before an advertising prompt may be delivered to a requester may be varied for each of said advertising prompts.

10. The method of providing directory assistance as claimed in claim 1, wherein the geographic location of the requester is known based on an auto-location system.

11. The method of providing directory assistance as claimed in claim 10, wherein said request for contact information is for a particular category of contact information closest to said requester.

12. The method of providing directory assistance as claimed in claim 1, wherein said advertising prompt is for a commercial service offered by a directory assistance system providing said directory assistance.

13. The method of providing directory assistance as claimed in claim 1, further comprising the step of retrieving and delivering a second advertising prompt to said requester.

14. The method of providing directory assistance as claimed in claim 1, wherein said advertising prompts are stored remotely from a directory assistance system providing said directory assistance.

15. A method for providing directory assistance at a directory assistance service, said method comprising the steps of:

receiving at a communication interface at least one incoming communication from at least one requester, said communication including a request for a contact information;

retrieving from a database and delivering said requested contact information to said requester in response to said request;

providing directions from a database to said requester to a location of said contact information; and

retrieving from a database a plurality of advertising prompts each meeting a selection criteria related to said contact information and delivering at least one advertising prompt to said requester, wherein said advertising prompt is within geographic proximity to a route for said directions provided to said requester,

wherein the selection of one advertising prompt among said plurality of prompts is based on the amount of time since said one advertising prompt was last played to a requester.

16. The method of providing directory assistance as claimed in claim 15, wherein the range of geographic proximity to said route before an advertising prompt may be delivered to a requester may be varied for each of said advertising prompts.

17. The method of providing directory assistance as claimed in claim 15, wherein the geographic location of the requester is known based on an auto-location system so as to populate a starting point for said directions.

18. The method of providing directory assistance as claimed in claim 17, wherein said request for contact information is for a particular category of contact information closest to said requester.

19. The method of providing directory assistance as claimed in claim 15, wherein said incoming communication is received in a format selected from the group consisting of SMS (Short Message Service), WAP (Wireless Application Protocol), IM (Instant Message) and live chat.

20. The method of providing directory assistance as claimed in claim 15, wherein said advertising prompt is delivered to said requester in a format selected from the group consisting of TTS (Text-To-Speech);

SMS (Short Message Service), WAP (Wireless Application Protocol), e-mail, voice mail and facsimile.