Method, system, and computer program product for delivering smart services

• US 7,991,711 B2
• Filed: 06/07/2010
• Issued: 08/02/2011
• Est. Priority Date: 12/31/2006
• Status: Active Grant

• Current Assignee: Scenera Mobile Technologies LLC (Scenera Research LLC)
• Original Assignee: Ektimisi Semiotics Holdings, LLC
• Inventors: Singh, Munindar, Singh, Mona
• Primary Examiner(s): Holmes, Michael
• Application Number:
  US12/795,115
• Publication Number:
  US 20110010320A1
• Time in Patent Office: 421 Days
• Field of Search: 706/12
• US Class Current: 706/12
• CPC Class Codes: H04M 2203/6009 Personal information, e.g. profiles or personal directories being only provided to authorised persons
• CPC Class Codes: H04M 3/42374 where the information is provided to a monitoring entity such as a potential calling party or a call processing server

Abstract

A method, system, and computer program product are described for delivering smart services. According to an exemplary embodiment, a method for delivering smart services includes receiving a request to determine an availability of a service subscriber for responding to an event associated with a service. The service is defined in terms of the event and a situation of the service subscriber. A current situation of the service subscriber is determined using subscriber context information based on private information of the subscriber. Attributes of the event and the current subscriber situation are used to provide to the service at least one of the subscriber context information and a probability related to an availability of the subscriber for responding to the event, allowing the service to generate a response to the event on behalf of the subscriber without the service having direct access to the private subscriber information.

Claims

1. A method for delivering smart services, comprising:

receiving a request to determine an availability of a service subscriber for responding to an event associated with a service, the service defined in terms of the event and a situation of the service subscriber;

determining a current situation of the service subscriber using subscriber context information based on private information of the subscriber; and

providing, based on the current situation of the service subscriber, at least one of the subscriber context information and a probability related to an availability of the subscriber for responding to the event, allowing a response to the event on behalf of the subscriber to be generated without direct access to the private subscriber information.

2. The method of claim 1, comprising filtering the subscriber context information before providing the subscriber context information to the service, allowing the service to generate the response on behalf of the subscriber using the filtered subscriber context information.

3. The method of claim 1, comprising generating the response to the event based on the at least one of the subscriber context information and the probability related to an availability of the subscriber for responding to the event, including at least one of:

generating the response including information related to the event for presentation to the subscriber; and

responding to the event on behalf of the subscriber without forwarding information related to the event to the subscriber.

4. The method of claim 3, comprising receiving feedback from the subscriber in response to a presentation of the response to the subscriber.

5. The method of claim 4, comprising updating the probability related to the availability of the subscriber for responding to the event based on the feedback received from the subscriber.

6. The method of claim 3, comprising accessing service-specific resources used in delivering the service to the subscriber, wherein the service-specific resources are made only indirectly available to the subscriber via the response to the service event.

7. The method of claim 3, comprising exchanging information related to the event or the service with an agent of another service.

8. The method of claim 1, comprising:

identifying the service associated with the event; and

requesting the identified service to respond to the event on behalf of the subscriber.

9. The method of claim 1, comprising verifying the subscriber is subscribed to the service by accessing a user directory component for storing subscriber information including service subscription information identifying a subscription to the service for the subscriber.

10. A system for delivering smart services, comprising:

a user agent component configured to

receive a request to determine an availability of a service subscriber for responding to an event associated with a service, the service defined in terms of the event and a situation of the service subscriber, and

determine a current situation of the service subscriber using subscriber context information based on private information of the subscriber; and

a user model component, operatively coupled to the user agent component, the user model component configured to define at least one of the subscriber context information and a probability related to an availability of the subscriber for responding to the event in terms of attributes of the event and the situation defining the service;

wherein the user agent component is configured to provide, based on the current situation of the service subscriber, at least one of the subscriber context information and the probability related to the availability of the subscriber for responding to the event, allowing a response to the event on behalf of the subscriber to be generated without having direct access to the private subscriber information.

11. The system of claim 10, wherein the user agent component is configured to filter the subscriber context information using filtering information included in the user model component before providing the subscriber context information to the service, allowing the service to generate the response on behalf of the subscriber using the filtered subscriber context information.

12. The system of claim 10, comprising a service agent component, operatively coupled to the user agent component, the service agent component configured to generate a response to the event based on the at least one of the subscriber context information and the probability related to an availability of the subscriber for responding to the event.

13. The system of claim 12, wherein in generating a response to the event, the service agent component is configured to at least one of:

generate the response including information related to the event for presentation to the subscriber; and

respond to the event on behalf of the subscriber without forwarding information related to the event to the subscriber.

14. The system of claim 12, wherein the user agent component is configured to receive feedback from the subscriber via the service agent component in response to a presentation of the response to the subscriber.

15. The system of claim 14, wherein the user agent component is configured to update the user model component, including the probability related to the availability of the subscriber for responding to the event, based on the feedback received from the subscriber.

16. The system of claim 12, wherein the service agent component is configured to access service-specific resources in conjunction with delivering the service to the subscriber, the service-specific resources made only indirectly available to the subscriber via the response to the service event.

17. The system of claim 12, comprising:

a second service agent associated with another service; and

a message-oriented middleware component configured to exchange information related to the event or the service with the second agent.

18. The system of claim 10, comprising an agent manager component configured to identifying the service associated with the event and to request the identified service to respond to the event on behalf of the subscriber.

19. The system of claim 10, comprising a service manager component, coupled to a user directory component for storing subscriber information including service subscription information identifying a subscription to the service for the subscriber, the service manager component configured to verifying the subscriber is subscribed to the service.

20. A computer readable medium containing a computer program, executable by a machine, for delivering smart services, the computer program comprising executable instructions for:

receiving a request to determine an availability of a service subscriber for responding to an event associated with a service, the service defined in terms of the event and a situation of the service subscriber;

determining a current situation of the service subscriber using subscriber context information based on private information of the subscriber; and

providing, based on the current situation of the service subscriber, at least one of the subscriber context information and a probability related to an availability of the subscriber for responding to the event, allowing a response to the event on behalf of the subscriber to be generated without direct access to the private subscriber information.

21. A system for the delivering smart services, comprising:

means for receiving a request to determine an availability of a service subscriber for responding to an event associated with a service, the service defined in terms of the event and a situation of the service subscriber;

means for determining a current situation of the service subscriber using subscriber context information based on private information of the subscriber; and

means for providing, based on the current situation of the service subscriber, at least one of the subscriber context information and a probability related to an availability of the subscriber for responding to the event, allowing a response to the event on behalf of the subscriber to be generated without direct access to the private subscriber information.