System management infrastructure for corrective actions to servers with shared resources

• US 7,992,033 B2
• Filed: 03/27/2009
• Issued: 08/02/2011
• Est. Priority Date: 04/17/2003
• Status: Expired due to Fees

• Current Assignee: Kyndryl Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Laney, Mark Anthony, Minyen, Reid Douglas, Pennell, Neil Raymond, Childress, Rhonda L.
• Primary Examiner(s): Maskulinski; Michael C
• Application Number:
  US12/413,020
• Publication Number:
  US 20090183024A1
• Time in Patent Office: 858 Days
• Field of Search: 714/4, 714/26, 714/48
• US Class Current: 714/4.1
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0727 in a storage system, e.g. in a DASD or network based storage system drivers for digital recording or reproducing units G06F3/06; circuits for error detection or correction within digital recording or reproducing units G11B20/18; for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS], H04L67/1097
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 11/34 Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment

Abstract

Corrective actions are managed for differing preferences among multiple sharing customers by a repository inquirer which, responsive to receipt of a fault event or out-of-limits condition for a shared resource of a first computing system domain, queries a customer requirements repository, determines affected application programs for the customers sharing the resource, determines affected customers on behalf of which affected application programs are being executed, and by a preference extractor which, responsive to the inquirer, extracts preferences for each affected application programs; and a corrective action instigator which, responsive to the extractor, performs two or more corrective actions according to the extracted preferences, wherein the corrective actions comprise at least two different actions, and wherein at least one corrective action comprises moving execution of an application program from a first computing system to a second computing system.

Claims

1. A system comprising:

a customer requirements repository in a computer memory portion of a computing platform, containing corrective action preferences for each of a plurality customers sharing a first computing system to execute one or more application programs on behalf of each of said customers, wherein said corrective action preferences differ among said customers;

a repository inquirer portion of a computing platform, responsive to receipt of a fault event or out-of-limits condition for a shared resource of said first computing system domain;

querying said customer requirements repository,

determining two or more affected application programs for two or more customers sharing said shared resource,

determining affected customers on behalf of which said affected application programs are being executed;

a preference extractor portion of a computing platform, responsive to said repository inquirer, extracting from said repository corrective action preferences for each of said affected application programs; and

a corrective action instigator portion of a computing platform, responsive to said preference extractor, performing two or more corrective actions according to said extracted preferences, wherein said corrective actions comprise at least two different actions, and wherein at least one corrective action comprises moving execution of an application program from said first computing system to a second computing system.

2. The system as set forth in claim 1 wherein said customer requirements repository comprises a database.

3. The system as set forth in claim 1 wherein said corrective action preferences comprise a set of rules disposed for evaluation during extracting corrective action preferences.

4. The system as set forth in claim 1 wherein said corrective action instigator sends an electronic mail message.

5. The system as set forth in claim 1 wherein said corrective action instigator sends a pager message.

6. The system as set forth in claim 1 wherein said corrective action instigator opens a problem ticket.

7. The system as set forth in claim 1 wherein said corrective action instigator generates a trouble report.

8. The system as set forth in claim 1 wherein said corrective action instigator performs an action selected from the group comprising scheduling an upgrade to a computing platform resource, scheduling a repair to a computing platform resource, and scheduling an upgrade to a computing platform software component.

9. The system as set forth in claim 1 wherein said received fault event or out-of-limits condition comprises receiving a notice selected from the group of an event associated with a processor bandwidth utilization maximum limit, an event associated with a memory utilization maximum limit, an event associated with a communication link bandwidth utilization maximum limit, an event associated with a persistent storage utilization maximum limit, and an event associated with a delay of service maximum limit.

10. A computer readable memory comprising:

a computer readable memory suitable for encoding software programs; and

one or more software programs encoded by said computer readable memory, when executed, causing a processor to;

provide a customer requirements repository in a computer memory portion of a computing platform, containing corrective action preferences for each of a plurality customers sharing a first computing system to execute one or more application programs on behalf of each of said customers, wherein said corrective action preferences differ among said customers;

responsive to receipt of a fault event or out-of-limits condition for a shared resource of said first computing system domain;

query said customer requirements repository,

determine two or more affected application programs for two or more customers sharing said shared resource,

determine affected customers on behalf of which said affected application programs are being executed;

extract from said repository corrective action preferences for each of said affected application programs; and

responsive to said preference extractor, performing two or more corrective actions according to said extracted preferences, wherein said corrective actions comprise at least two different actions, and wherein at least one corrective action comprises moving execution of an application program from said first computing system to a second computing system.

11. The computer readable memory as set forth in claim 10 wherein said customer requirements repository comprises a database.

12. The computer readable memory as set forth in claim 10 wherein said corrective action preferences comprise a set of rules disposed for evaluation during extracting corrective action preferences.

13. The computer readable memory as set forth in claim 10 wherein said corrective action comprises sending an electronic mail message.

14. The computer readable memory as set forth in claim 10 wherein said corrective action comprises sending a pager message.

15. The computer readable memory as set forth in claim 10 wherein said corrective action comprises opening a problem ticket.

16. The computer readable memory as set forth in claim 10 wherein said corrective action comprises generating a trouble report.

17. The computer readable memory as set forth in claim 10 wherein said corrective action comprises performing an action selected from the group comprising scheduling an upgrade to a computing platform resource, scheduling a repair to a computing platform resource, and scheduling an upgrade to a computing platform software component.

18. The computer readable memory as set forth in claim 10 wherein said received fault event or out-of-limits condition comprises receiving a notice selected from the group of an event associated with a processor bandwidth utilization maximum limit, an event associated with a memory utilization maximum limit, an event associated with a communication link bandwidth utilization maximum limit, an event associated with a persistent storage utilization maximum limit, and an event associated with a delay of service maximum limit.