Method and apparatus for providing automated diagnostics of networks
First Claim
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1. A method for automatically diagnosing a problem in a network having a plurality of physical channels, comprising:
- receiving a ticket indicating the problem for a logical channel, wherein the plurality of physical channels is grouped into the logical channel;
identifying a physical channel of the plurality of physical channels of the network that is a potential cause of the problem;
running a diagnostic test on the physical channel that is identified;
reporting a result of the diagnostic test;
comparing the physical channel that is identified with a reported physical channel in the ticket;
checking for a recorded alarm associated with the reported physical channel in the ticket;
logging an alarm if the recorded alarm is associated with the reported physical channel; and
changing a circuit identification in the ticket if there is no recorded alarm associated with the reported physical channel.
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Abstract
A method and system for providing automated diagnostics of networks using multiple physical channels are disclosed. For example, the method receives a ticket indicating a problem and attempts to identify at least one physical channel of the network that is a potential cause of the problem. The method runs at least one diagnostic test on the identified physical channel and reports a result of said diagnostic test.
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Citations
14 Claims
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1. A method for automatically diagnosing a problem in a network having a plurality of physical channels, comprising:
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receiving a ticket indicating the problem for a logical channel, wherein the plurality of physical channels is grouped into the logical channel; identifying a physical channel of the plurality of physical channels of the network that is a potential cause of the problem; running a diagnostic test on the physical channel that is identified; reporting a result of the diagnostic test; comparing the physical channel that is identified with a reported physical channel in the ticket; checking for a recorded alarm associated with the reported physical channel in the ticket; logging an alarm if the recorded alarm is associated with the reported physical channel; and changing a circuit identification in the ticket if there is no recorded alarm associated with the reported physical channel. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A non-transitory computer-readable medium having stored thereon a plurality of instructions, the plurality of instructions including instructions which, when executed by a processor, cause the processor to perform a method for automatically diagnosing a problem in a network having a plurality of physical channels, comprising:
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receiving a ticket indicating the problem for a logical channel, wherein the plurality of physical channels is grouped into the logical channel; identifying a physical channel of the plurality of physical channels of the network that is a potential cause of the problem; running a diagnostic test on the physical channel that is identified; reporting a result of the diagnostic test; comparing the physical channel that is identified with a reported physical channel in the ticket; checking for a recorded alarm associated with the reported physical channel in the ticket; logging an alarm if the recorded alarm is associated with the reported physical channel; and changing a circuit identification in the ticket if there is no recorded alarm associated with the reported physical channel. - View Dependent Claims (9, 10, 11, 12, 13)
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14. An apparatus for automatically diagnosing a problem in a network having a plurality of physical channels, comprising:
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a processor configured to; receive a ticket indicating the problem for a logical channel, wherein the plurality of physical channels is grouped into the logical channel; identify a physical channel of the plurality of physical channels of the network that is a potential cause of the problem; run a diagnostic test on the physical channel that is identified; report a result of the diagnostic test; compare the physical channel that is identified with a reported physical channel in the ticket; check for a recorded alarm associated with the reported physical channel in the ticket; log an alarm if the recorded alarm is associated with the reported physical channel; and change a circuit identification in the ticket if there is no recorded alarm associated with the reported physical channel.
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Specification