Voice directed system and method configured for assured messaging to multiple recipients

• US 7,996,002 B2
• Filed: 09/17/2009
• Issued: 08/09/2011
• Est. Priority Date: 02/14/2005
• Status: Active Grant

• Current Assignee: Vocollect, Inc. (Honeywell International Inc.)
• Original Assignee: Vocollect, Inc. (Honeywell International Inc.)
• Inventors: Astorri, Claudine, Sweeney, Lawrence R., Boyle, Linda, Maloy, James D.
• Primary Examiner(s): LE, NHAN T
• Application Number:
  US12/561,867
• Publication Number:
  US 20100004933A1
• Time in Patent Office: 691 Days
• Field of Search: 455/422.1, 455/550.1, 455/556.1, 455/569.1, 709/227
• US Class Current: 455/422.1
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: H04L 12/1868 Measures taken after transmission, e.g. acknowledgments
• CPC Class Codes: H04L 12/189 in combination with wireless systems selective distribution or broadcast in wireless communication networks H04W4/06
• CPC Class Codes: H04W 4/06 Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services

Abstract

A communications system transmits messages via a wireless network to multiple users nearly simultaneously in real-time. Each user has a terminal that receives a message and plays the message for the user. The terminal may also wait for the user to verbally acknowledge the arrival of the message before continuing with its normally executing application. The sender of the message may track, for each intended recipient, the delivery of the message, the accessing of the message by the user, and the acknowledgement by the user that the message was understood.

Claims

1. A wireless voice-enabled system comprising:

a server;

a plurality of wireless terminal devices worn by or associated with individual users and in wireless communication with the server, the terminal devices having speech recognition capabilities;

the system being configured to send a message to a predetermined group of users operating an associated predetermined group of terminal devices;

the system further configured to provide assurance of message delivery to one or more terminal devices associated with the predetermined group of users and at least one of said terminal devices configured for generating a first acknowledgement to send to the server that the message has been received by the terminal device and further configured for generating a second acknowledgement to send to the server that the message has been handled by the associated user.

2. The system of claim 1 wherein the second acknowledgment indicates that the message was at least one of accessed, rejected, or delayed by a user.

3. The system of claim 1 wherein said message is sent as text and the terminal devices have text-to-speech conversion capability and are configured to play the message audibly for a user as speech.

4. The system of claim 1 wherein said message is converted to speech by said terminal and is opened by the associated user by initiating an audible reproduction of the message.

5. The system of claim 1 wherein said message is sent as text and the terminal devices have a display for displaying the text.

6. The system of claim 5 wherein said message is opened by the associated user by initiating presentation of the message on the display.

12. The system of claim 1 wherein a terminal device is configured to run an application, said system being further configured for interrupting the application upon receiving said first acknowledgement.

13. The system of claim 12 wherein said system is configured to resume the application upon receipt by the server of the second acknowledgement.

14. The system of claim 1 wherein the server is configured for maintaining a respective record for each of the plurality of terminal devices that is indicative of the respective first and second acknowledgement messages associated with the terminal devices.

15. The system of claim 1 wherein a terminal device is configured for generating a third acknowledgment to send to the server indicating that the message has been understood by the user.

16. The system of claim 1 wherein the system maintains a time stamp for at least one of the first and second acknowledgments.

17. The system of claim 1 wherein the system is configured for creating an audit trail of users that have at least one of received a message or handled a message.

18. The system of claim 3 wherein the terminal device is further configured for delaying playing of the message until a verbal instruction is received from the user.

19. The system of claim 1 wherein the message is associated with at least one of an event reminder or an emergency message.

7. The system of 1 wherein a terminal device is further configured, upon receiving a message, to transmit an alert to the associated user indicating that a message is available for the user.

8. The system of claim 7 wherein said terminal device is further configured to receive a reply in the form of speech from the user, in response to the alert, the system further configured for performing speech recognition on the user speech reply.

9. The system of claim 8 wherein the terminal device is configured for using the recognized speech reply of the user for processing the message, the second acknowledgment being reflective of the speech reply of the user.

10. The system of claim 7 wherein the speech reply includes at least one of an indication of readiness to receive the message, a request not to send the message, or an indication to send the message at a later time.

11. The system of claim 7 wherein the messages received by the terminal are of varying types, the alert configured to indicate the type of message.