Techniques for applying policies for real time collaboration

• US 7,996,467 B2
• Filed: 08/29/2006
• Issued: 08/09/2011
• Est. Priority Date: 08/29/2006
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Maes, Stephane H.
• Primary Examiner(s): Chan; Wing F
• Assistant Examiner(s): Zong; Ruolei
• Application Number:
  US11/512,613
• Publication Number:
  US 20080059579A1
• Time in Patent Office: 1,806 Days
• Field of Search: 709/204, 709/206, 709/207, 709/223, 709/230, 715/746, 715/727, 715/728, 715/729, 706/45, 706/47
• US Class Current: 709/204
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users

Abstract

When a communication is received for a user, an appropriate policy can be determined and applied to the communication. For example, a policy can be applied if the user is not present at the appropriate client. A policy can be applied based upon information for the communication, and can include one or more conditions and one or more actions. Depending on the conditions that are satisfied, at least one action is determined and executed for the communication.

Claims

1. A method for applying a policy to a communication, comprising:

receiving a communication for an intended recipient client by a communication system from a sending client via a first channel of a plurality of communication channels;

analyzing information for the communication with a policy enforcer executed by the communication system;

determining by the communication system a status of the intended recipient client;

determining by the communication system whether to apply a policy to the communication based on the status of the intended recipient client and said analyzing the information for the communication including at least one of an identity of a sender of the communication, a time of day of the communication, and content of the communication, wherein the action includes sending a subsequent communication to the sending client with information determined based on the at least one satisfied condition and wherein information for the subsequent communication includes at least one of a time, sender identity, recipient identity, target, and content of the communication, preference information for the intended recipient, and privacy information for the intended recipient; and

in response to determining that a policy is to be applied, performing with the policy enforcer the steps of;

selecting a policy to apply to the communication, the policy including at least one condition and at least one action,

applying the policy to the communication whereby at least one condition is satisfied, and

executing the action corresponding to the satisfied condition; and

in response to determining that a policy is not to be applied, forwarding the communication from the communication system to the intended recipient client via the first channel without applying any policy by the communication system.

2. A method according to claim 1, wherein:

the communication is selected from the group consisting of an instant message, e-mail, short messaging service (SMS) communication, multimedia messaging service (MMS) communication, voicemail, Push to Talk (PTT) communication, Push to Talk Over Cellular (PoC) communication, chat communication, voice chat communication, video chat communication, Web conferencing communication, push e-mail, phone call, voice call, multimedia call, fax, and multimedia conferencing communication.

3. A method according to claim 1, wherein:

applying the policy includes evaluating one of the at least one conditions.

4. The method of claim 1, wherein:

the policy is to be applied when the status of the intended recipient client is one of unavailable, offline, disconnected, or away.

5. The method of claim 1, wherein:

the action includes sending a subsequent communication using a second channel of the plurality of channels wherein the second channel is different from the first channel and the action further comprises transcoding the communication.

6. The method of claim 1, further comprising:

allowing the intended recipient to specify the at least one condition and at least one action.

7. The method of claim 1, wherein the communication system comprises a server.

8. A system for applying a policy to a communication, comprising:

a plurality of communication channels, each of the communication channels of a different type;

a communication component for receiving from a sending client a communication to an intended recipient client via at least one of the plurality of communication channels;

a policy storage component of the communication component storing at least one policy capable of being applied to the communication, the policy including at least one condition and at least one action, wherein the action includes sending a subsequent communication to the sending client with information determined based on the at least one satisfied condition and wherein information for the subsequent communication includes at least one of a time, sender identity, recipient identity, target, and content of the communication, preference information for the intended recipient, and privacy information for the intended recipient; and

a policy enforcer of the communication component operable to analyze information for the communication, determine a status of the intended recipient client, and determine whether to apply a policy to the communication, the policy enforcer being further operable to select a policy from the policy storage based on the status of the intended recipient client and said analyzing the information for the communication including at least one of an identity of a sender of the communication, a time of day of the communication, and content of the communication, in response to determining that a policy is to be applied, and apply the selected policy to the communication whereby at least one condition is satisfied, the policy enforcer being further operable to execute the action corresponding to the satisfied condition, and the policy enforcer being further operable to forward the communication to the intended recipient client without applying any policy by the policy enforcer in response to determining that the policy is not to be applied.

9. A system according to claim 8, further comprising:

a policy manager allowing the intended recipient client of the communication to manage the at least one policy in the policy storage component.

10. A system according to claim 9, wherein:

the policy manager allows the intended recipient client to specify the at least one condition and at least one action for each policy in the policy storage component.

11. A system according to claim 8, wherein:

the communication is selected from the group consisting of an instant message, e-mail, short messaging service (SMS) communication, multimedia messaging service (MMS) communication, voicemail, Push to Talk (PTT) communication, Push to Talk Over Cellular (PoC) communication, chat communication, voice chat communication, video chat communication, Web conferencing communication, push e-mail, phone call, voice call, multimedia call, fax, and multimedia conferencing communication.

12. The system of claim 8, wherein the communication component executing the policy enforcer comprises a server.

13. A computer-readable memory having stored thereon a computer-readable program that, when executed by a computer, causes the computer to apply a policy to a communication by:

receiving a communication for an intended recipient client at a communication component from a sending client via at least one of a plurality of communication channels;

analyzing information for the communication with a policy enforcer;

determining a status of the intended recipient client;

determining whether to apply a policy to the communication based on the status of the intended recipient client and said analyzing the information for the communication including at least one of an identity of a sender of the communication, a time of day of the communication, and content of the communication, wherein the action includes sending a subsequent communication to the sending client with information determined based on the at least one satisfied condition and wherein information for the subsequent communication includes at least one of a time, sender identity, recipient identity, target, and content of the communication, preference information for the intended recipient, and privacy information for the intended recipient;

in response to determining a policy is to be applied, selecting with the policy enforcer a policy to apply to the communication, the policy including at least one condition and at least one action, applying the policy to the communication with the policy enforcer whereby at least one condition is satisfied, and executing the action corresponding to the satisfied condition with the policy enforcer; and

in response to determining a policy is not to be applied, forwarding the communication to the intended recipient client from the communication component without applying any policy.