Systems and methods for visual presentation and selection of IVR menu
First Claim
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1. A system for generating an Interactive Voice Response (IVR) database, the system comprising:
- a processor; and
a memory coupled to the processor the memory comprising;
a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the destinations are grouped based on multiple categories of the IVR menus;
instructions executable by the processor for automatically communicating with one or more destinations; and
instructions executable by the processor for receiving at least one customization record from at least one of said destinations to store at least one record in the IVR database.
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Abstract
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a memory having a list of telephone numbers associated with destinations implementing IVR. The destinations are grouped based on multiple categories of IVR. Moreover, the memory comprises instructions for automatically communicating with multiple IVR and instructions for downloading customization record from said multiple IVR. The system further comprises a processor that executes instructions stored in the memory.
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Citations
20 Claims
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1. A system for generating an Interactive Voice Response (IVR) database, the system comprising:
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a processor; and a memory coupled to the processor the memory comprising; a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the destinations are grouped based on multiple categories of the IVR menus; instructions executable by the processor for automatically communicating with one or more destinations; and instructions executable by the processor for receiving at least one customization record from at least one of said destinations to store at least one record in the IVR database. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system for construction of an Interactive Voice Response (IVR) database comprising one or more records, the system comprising:
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a processor; and a memory coupled to the processor, the memory comprising; a list of telephone numbers associated with a plurality of destinations implementing IVR menus, wherein the destinations are grouped based on one or more business domains; instructions executable by the processor for calling a telephone number from the list; and instructions executable by the processor for using speech recognition of the IVR menus to generate one or more records of the IVR database. - View Dependent Claims (8, 9, 10, 11, 12, 13)
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14. A device for storing data for access by a processor, the data for enhancing interaction with plurality of Interactive Voice Response (IVR) menus, the device comprising:
a database stored in the device and comprising a plurality of records, wherein each of the plurality of said records comprises an IVR identity code, one or more internal destinations, and one or more activation codes, wherein each activation code corresponds to one of said internal destinations; and wherein at least one of said one or more internal destinations is associated with an icon code. - View Dependent Claims (15, 16, 17, 18, 19, 20)
Specification