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Systems and methods for visual presentation and selection of IVR menu

  • US 8,000,454 B1
  • Filed: 09/10/2010
  • Issued: 08/16/2011
  • Est. Priority Date: 09/10/2010
  • Status: Expired due to Fees
First Claim
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1. A system for generating an Interactive Voice Response (IVR) database, the system comprising:

  • a processor; and

    a memory coupled to the processor the memory comprising;

    a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the destinations are grouped based on multiple categories of the IVR menus;

    instructions executable by the processor for automatically communicating with one or more destinations; and

    instructions executable by the processor for receiving at least one customization record from at least one of said destinations to store at least one record in the IVR database.

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