Systems and methods for endpoint recording using gateways
First Claim
1. A method for recording a communication session, comprising the steps of:
- receiving an incoming call at a switch from a calling communication device;
determining whether to record the incoming call based on received instructions;
routing the incoming call by a gateway to a called communication device in a customer center;
responsive to the determining that the incoming call is to be recorded, duplicating media communications associated with the incoming call via the gateway;
transmitting the duplicated media communications via the gateway to a recording device; and
recording the duplicated media communications at the recording device.
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Accused Products
Abstract
Embodiments of the present invention provide systems and methods for recording media communications an exemplary method is comprised of the following steps: receiving instructions at a gateway to record an incoming call; receiving the incoming call from a calling communication device; determining whether to record the incoming call based on the received instructions; routing the incoming call to a called communication device in a customer center; responsive to the determination to record the incoming call, duplicating the media communications via the gateway; transmitting the duplicated media communications associated with the incoming call via the gateway; and recording the duplicated media communications.
191 Citations
20 Claims
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1. A method for recording a communication session, comprising the steps of:
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receiving an incoming call at a switch from a calling communication device; determining whether to record the incoming call based on received instructions; routing the incoming call by a gateway to a called communication device in a customer center; responsive to the determining that the incoming call is to be recorded, duplicating media communications associated with the incoming call via the gateway; transmitting the duplicated media communications via the gateway to a recording device; and recording the duplicated media communications at the recording device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system for recording a communication session, comprising:
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a gateway operative to receive an incoming call and route the incoming call across a network; a first communication device operative to receive the incoming call from the gateway, the first communication device being coupled to a customer center, wherein the first communication device transmits media streams associated with the incoming call to a second communication device via the gateway, wherein the gateway duplicates the media streams and transmits the duplicated media streams over the network; and a recording device operative to record the duplicated media streams. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17)
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18. A system for recording a communication session, comprising:
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a called phone operative to receive an incoming call, the called phone coupled to a customer center, the called phone being operative to transmit voice communications associated with the incoming call to a calling phone; a gateway operative to receive the voice communications associated with the incoming call, the gateway being operative to duplicate and transmit the voice communications over a network; a soft switch operative to instruct the gateway to duplicate and transmit the voice communications; and a recording device operative to record the duplicated voice communications. - View Dependent Claims (19, 20)
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Specification