Device diagnostics and monitoring method and system

• US 8,000,700 B2
• Filed: 11/06/2008
• Issued: 08/16/2011
• Est. Priority Date: 11/20/2007
• Status: Expired due to Fees

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: Choi, Seung Chul, Yang, Keun Soo, Han, Tae Seop
• Primary Examiner(s): Doan; Phuoc
• Application Number:
  US12/266,148
• Publication Number:
  US 20090131040A1
• Time in Patent Office: 1,013 Days
• Field of Search: None
• US Class Current: 455/425
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 41/0893 Assignment of logical groups to network elements
• CPC Class Codes: H04L 41/0894 Policy-based network configuration management
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 43/12 Network monitoring probes
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements
• CPC Class Codes: H04W 28/18 Negotiating wireless communication parameters

Abstract

A diagnostics and monitoring method and system is disclosed for generating diagnostics and monitoring information and transmitting the diagnostics and monitoring information to a remote terminal using an improved diagnostic and monitoring policy. The method includes selecting, at a remote terminal, one of available diagnostics and monitoring policies; transmitting a diagnostics and monitoring configuration information including at least one of a diagnostics and monitoring object, a memory allocation size, and a diagnostics and monitoring cycle from the remote terminal to a device management system; transmitting a diagnostics and monitoring message generated on the basis of the diagnostics and monitoring configuration information from the device management system to a mobile device; generating, at the mobile device, diagnostics and monitoring information with reference to the diagnostics and monitoring message; and transmitting the diagnostics and monitoring information.

Claims

1. A device diagnostics and monitoring method comprising:

selecting, at a remote terminal, one of available diagnostics and monitoring policies;

transmitting diagnostics and monitoring configuration information including at least one of a diagnostics and monitoring object, a memory allocation size, and a diagnostics and monitoring cycle from the remote terminal to a device management system;

transmitting a diagnostics and monitoring message generated on the basis of the diagnostics and monitoring configuration information from the device management system to a mobile device;

generating, at the mobile device, diagnostics and monitoring information with reference to the diagnostics and monitoring message; and

transmitting the diagnostics and monitoring information from the mobile device to the remote terminal according to the available diagnostics and monitoring policy.

2. The device diagnostics and monitoring method of claim 1, wherein the available diagnostics and monitoring policies comprises:

a first diagnostics and monitoring policy for stopping diagnosing and monitoring when an event is detected;

a second diagnostics and monitoring policy for removing oldest diagnostics and monitoring information and saving currently generated diagnostics and monitoring information when the event is detected; and

a third diagnostics and monitoring policy for transmitting the diagnostics and monitoring information to the device management system and storing the currently generated diagnostics and monitoring information.

3. The device diagnostics and monitoring method of claim 1, wherein the diagnostics and monitoring object is at least one of device specification objects including objects associated with specification of the mobile device and one of device performance objects including objects associated with performance of the mobile device.

4. The device diagnostics and monitoring method of claim 1, wherein generating diagnostics and monitoring information comprises:

checking the diagnostics and monitoring object; and

diagnosing and monitoring the diagnostics and monitoring object.

5. The device diagnostics and monitoring method of claim 1, wherein generating diagnostics and monitoring information comprises:

checking remaining space of a memory with reference to the memory allocation size; and

storing, when the remaining space is sufficient in size, the diagnostics and monitoring information.

6. The device diagnostics and monitoring method of claim 1, wherein transmitting the diagnostics and monitoring information comprises:

receiving a diagnostics and monitoring information request message from the device management system containing the diagnostics and monitoring information;

generating the diagnostics and monitoring information message with the stored diagnostics and monitoring information;

transmitting the diagnostics and monitoring information message to the device management system.

7. A device diagnostics and monitoring system comprising:

a remote terminal for generating diagnostics and monitoring configuration information including one of available diagnostics and monitoring policies, and at least one of a diagnostics and monitoring object, a memory allocation size, and a diagnostics and monitoring cycle, and transmitting the diagnostics and monitoring information;

a device management system for generating a diagnostics and monitoring message containing the diagnostics and monitoring configuration information transmitted by the remote terminal; and

a mobile device for generating and storing diagnostics and monitoring information on the basis of the diagnostics and monitoring message and processing the diagnostics and monitoring information with reference to the available diagnostics and monitoring policy.

8. The device diagnostics and monitoring system of claim 7, wherein the diagnostics and monitoring policies comprises:

a first diagnostics and monitoring policy for stopping diagnosing and monitoring when an event is detected;

a second diagnostics and monitoring policy for removing oldest diagnostics and monitoring information and saving currently generated diagnostics and monitoring information when the event is detected; and

a third diagnostics and monitoring policy for transmitting the diagnostics and monitoring information to the device management system and storing the currently generated diagnostics and monitoring information.

9. The device diagnostics and monitoring system of claim 7, wherein the diagnostics and monitoring object is at least one of device specification objects including objects associated with specification of the mobile device and one of device performance objects including objects associated with performance of the mobile device.

10. The device diagnostics and monitoring system of claim 7, wherein the mobile device checks out the diagnostics and monitoring object and performs diagnostics and monitoring on the diagnostics and monitoring object.

11. The device diagnostics and monitoring system of claim 7, wherein the mobile device determines remaining space of a memory with reference to the memory allocation size and stores, when the remaining space is sufficient in size, the diagnostics and monitoring information.

12. The device diagnostics and monitoring system of claim 7, wherein the mobile device receives a diagnostics and monitoring information request message from the device management system, generates the diagnostics and monitoring information message with the stored diagnostics and monitoring information, transmits the diagnostics and monitoring information message to the device management system.