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System and methods for automating product returns

  • US 8,001,046 B2
  • Filed: 01/13/2010
  • Issued: 08/16/2011
  • Est. Priority Date: 02/03/2000
  • Status: Expired due to Term
First Claim
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1. A system for facilitating a return of a product purchased by a buyer from a seller, comprising:

  • a. a database for storing a plurality of sales transactions between a plurality of buyers and a plurality of sellers, wherein a selected sales transaction of the plurality of sales transactions is associated with the product, a selected buyer of the plurality of buyers and a selected seller of the plurality of sellers;

    b. a processor for;

    i. receiving from a device operated by the selected buyer a signal indicating that the selected buyer wishes to return the product purchased in the selected sales transaction to the selected seller;

    ii. identifying in the database the selected seller associated with the product and the selected sales transaction;

    iii. generating a label associated with the product, the selected sales transaction and the selected seller, the label including information necessary for a shipper to route a package containing the product back to the selected seller;

    iv. transmitting the label to the device operated by the selected buyer.

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