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Unified communication escalation

  • US 8,001,204 B2
  • Filed: 10/12/2010
  • Issued: 08/16/2011
  • Est. Priority Date: 08/31/2006
  • Status: Expired due to Fees
First Claim
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1. A method in a computing system with a processor and a memory for sending a message, the method comprising:

  • receiving from the user an indication to send a message to a recipient; and

    after receiving the indication,automatically determining by the computing system a send mode of communication to use when sending the message, the send mode being selected based on presence information of the recipient;

    inputting from the user the message in context of the determined send mode; and

    sending to the recipient the message in accordance with the determined send mode for the recipient,wherein a subsequent reply to the message uses a reply mode of communication that is different from the determined send mode of communication and the message and the reply are stored as a multi-modal message thread.

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