Systems and methods for multi-tiered priority messaging

• US 8,005,196 B1
• Filed: 08/31/2006
• Issued: 08/23/2011
• Est. Priority Date: 08/31/2006
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Chu, Christopher, RISHEA, John, Malty, Ashis, Das, Sreerupa
• Primary Examiner(s): Goins, Davetta W
• Assistant Examiner(s): ISLAM, MOHAMMAD K
• Application Number:
  US11/469,432
• Time in Patent Office: 1,818 Days
• Field of Search: 379/88.04, 379/88.08, 379/88.11, 379/88.22, 379/88.26, 379/67.1, 370/352, 706 46- 47, 709/206, 709/240
• US Class Current: 379/88.22
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

Various systems and methods for providing and updating electronic communications are disclosed. For example, a system for utilizing multi-tiered messages is disclosed that includes receiving a message that has a message content, a condition and a future control rule exclusively associated with the message. At least the message content is delivered, and upon satisfaction of the condition, the future control rule is applied to the individual message.

Claims

1. A messaging system, the system comprising:

a processor;

a computer readable media readable by the processor, wherein the computer readable media includes instructions executable by the processor to;

receive a message, wherein the message includes a message content, a condition, and a future control rule, wherein the condition and future control rule are associated with the message;

deliver at least the message content to a recipient mailbox; and

apply the future control rule exclusively to the message upon satisfaction of the condition, wherein the future control rule changes the message content or priority of the message wherein the message content is a first message content, wherein the message includes a second message content, and wherein applying the future control rule to the message causes the second message content to be provided; and

wherein the recipient mailbox is a first recipient mailbox, and wherein applying the future control rule to the message also causes the message content to be delivered to a second recipient mailbox.

2. The system of claim 1, wherein the delivered message content indicates a first priority, wherein applying the future control rule to the delivered message content changes the first priority to a second priority, and wherein the second priority is different from the first priority.

3. The system of claim 2, wherein the computer readable media further includes instructions executable by a processor to:

receive the first priority;

associate the first priority with the message;

receive the second priority; and

associate the second priority with the message.

4. The system of claim 1, wherein application of the future control rule to the message is done by a processor based machine, and wherein the processor based machine is selected from a group consisting of:

a recipient terminal, a sender terminal, and a communication control server.

5. The system of claim 1, wherein the condition is selected from a group consisting of:

a duration and an event.

6. The system of claim 1, wherein the computer readable media further includes instructions executable by a processor to:

receive the first message content;

associate the first message content with the message;

receive the second message content; and

associate the second message content with the message.

7. The system of claim 1, wherein the message content is an audio content, and wherein the recipient mailbox is a voicemail box.

8. The system of claim 1, wherein the message content is a text content, and wherein the recipient mailbox is an email box.

9. The system of claim 1, wherein the recipient mailbox is a first recipient mailbox, wherein the message delivered to the first recipient mailbox indicates a first priority, and wherein the computer readable media further includes instructions executable by a processor to:

deliver the message to a second recipient mailbox, wherein the message delivered to the second recipient mailbox indicates a second priority.

10. A method for messaging using multi-tiered messages, the method comprising:

a processor receiving a message, wherein the message includes;

a message content, a condition and a future control rule exclusively associated with the message, wherein the condition and future control rule are associated with the message;

the processor distributing at least the message content to a recipient mailbox; and

the processor applying the future control rule to the message upon satisfaction of the condition, wherein the future control rule changes the message content or priority of the message wherein the message content is a first message content, wherein the message includes a second message content, and wherein applying the future control rule to the message causes the second message content to be provided; and

wherein the recipient mailbox is a first recipient mailbox, and wherein applying the future control rule to the message also causes the message content to be delivered to a second recipient mailbox.

11. The method of claim 10, wherein the delivered message content indicates a first priority, wherein applying the future control rule to the message changes the first priority to a second priority, and wherein the second priority is different from the first priority.

12. The method of claim 11, wherein the method further comprises:

receiving the first priority;

associating the first priority with the message;

receiving the second priority;

associating the second priority with the message; and

wherein the first priority, the second priority and the message content are received contemporaneously.

13. The method of claim 11, wherein the message content is a text content, wherein the first priority is associated with a graphical indication, and wherein the method further comprises:

displaying the text content and the graphical indication.

14. The method of claim 13, wherein changing the first priority to the second priority includes causing the graphical indication not to display.

15. The method of claim 10, wherein the processor is associated with one from a group consisting of:

a recipient terminal, a sender terminal, and a communication control server.

16. The method of claim 10, wherein the condition is selected from a group consisting of:

a duration and an event.

17. The method of claim 10, wherein providing the second message content includes delivering the second message content.

18. The method of claim 10, wherein providing the second message content includes displaying the second message content.

19. The method of claim 10, wherein the method further comprises:

receiving the first message content;

associating the first message content with the message;

receiving the second message content;

associating the second message content with the message; and

wherein the first message content, the second message content are received contemporaneously.

20. The method of claim 10, wherein the message content and recipient mailbox are selected from a group consisting of:

an audio content and a voicemail box; and

a text and an email box.