Servicing of information requests in a voice user interface
First Claim
Patent Images
1. A method comprising:
- receiving an input from a media communications server via a session brokered based on a distribution of processing load;
interpreting a request for information in the input;
communicating the request for information to a communication interface; and
receiving information from the communication interface responsive to the request for information.
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Accused Products
Abstract
A VoiceXML Dialog Engine (“VDE”) is employed to handle requests via a brokered session from a media communications server. The VDE interfaces with one or more information providers, such as a script server or an audio server, in order to service the requests received via the brokered session. The VDE can provide a response to the requests to the media communications server based on information retrieved from the information providers.
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Citations
39 Claims
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1. A method comprising:
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receiving an input from a media communications server via a session brokered based on a distribution of processing load; interpreting a request for information in the input; communicating the request for information to a communication interface; and receiving information from the communication interface responsive to the request for information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A system comprising:
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a communications interface; and one or more processors configured to; receive an input from a media communications server via a session brokered based on a distribution of processing load; interpret a request for information in the input; communicate the request for information over the communications interface; and receive information responsive to the request for information over the communications interface. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A tangible non-transitory computer-readable medium having stored thereon computer-executable instructions, execution of which, by a computing device, cause the computing device to perform operations comprising:
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receiving an input from a media communications server via a session brokered based on a distribution of processing load; interpreting a request for information in the input; communicating the request for information to a communication interface; and receiving information from the communication interface responsive to the request for information. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39)
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Specification