Fraud detection system and method
First Claim
1. A computer implemented method for detecting potential fraud when resetting an application password, comprising:
- providing a computer system including a call center dashboard system with a call center dashboard data store;
storing, in the call center dashboard data store at least two user profiles of at least two call center dashboard users that are not a team leader, wherein each user profile contains a system ID, a system password, and at least one an application user ID and an application password corresponding to at least one call center application;
initiating the resetting of a selected the application password corresponding to a selected call center application selected from the at least one call center application for a selected call center dashboard user selected from the at least two call center dashboard users that are not a team leader;
determining, in response to initiating the resetting of the application password corresponding to the selected call center application for the selected call center dashboard user, whether the application user ID corresponding to the selected call center application for the selected call center dashboard user is duplicated among the at least two call center dashboard users that are not a team leader in the call center dashboard data store for the selected call center application;
preparing an error report when the application user ID corresponding to the selected call center application for the selected call center dashboard user is duplicated among the at least two call center dashboard users that are not a team leader in the call center dashboard data store for the selected call center application;
supplying a reset application password using a password criteria of the selected call center application when the application user ID corresponding to the selected call center application for the selected call center dashboard user is not duplicated among the at least two call center dashboard users that are not a team leader in the call center dashboard data store for the selected call center application; and
storing the reset application password in the user profile of the selected call center dashboard user when the application user ID corresponding to the selected call center application for the selected call center dashboard user is not duplicated among the at least two call center dashboard users that are not a team leader in the call center dashboard data store for the selected call center application and the reset application password conforms to the password criteria of the selected call center application.
3 Assignments
0 Petitions
Accused Products
Abstract
A computer implemented method is provided for detecting potential fraud or unauthorized activity when resetting an application password in an application in which a computer system including a call center dashboard system and a fraud detection interface. The method includes the steps of initiating the resetting of a user'"'"'s application password for an application. The method further includes the steps of determining when an application ID is duplicated in the call center dashboard data store for the application and preparing an error report when the application ID is duplicated in the data store. The method also includes the steps of submitting a reset password for the application using the password criteria of the application. The method further includes the steps of storing the reset password in the user profile of the user when the application ID is not duplicated and the password conforms to the password criteria.
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Citations
20 Claims
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1. A computer implemented method for detecting potential fraud when resetting an application password, comprising:
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providing a computer system including a call center dashboard system with a call center dashboard data store; storing, in the call center dashboard data store at least two user profiles of at least two call center dashboard users that are not a team leader, wherein each user profile contains a system ID, a system password, and at least one an application user ID and an application password corresponding to at least one call center application; initiating the resetting of a selected the application password corresponding to a selected call center application selected from the at least one call center application for a selected call center dashboard user selected from the at least two call center dashboard users that are not a team leader; determining, in response to initiating the resetting of the application password corresponding to the selected call center application for the selected call center dashboard user, whether the application user ID corresponding to the selected call center application for the selected call center dashboard user is duplicated among the at least two call center dashboard users that are not a team leader in the call center dashboard data store for the selected call center application; preparing an error report when the application user ID corresponding to the selected call center application for the selected call center dashboard user is duplicated among the at least two call center dashboard users that are not a team leader in the call center dashboard data store for the selected call center application; supplying a reset application password using a password criteria of the selected call center application when the application user ID corresponding to the selected call center application for the selected call center dashboard user is not duplicated among the at least two call center dashboard users that are not a team leader in the call center dashboard data store for the selected call center application; and storing the reset application password in the user profile of the selected call center dashboard user when the application user ID corresponding to the selected call center application for the selected call center dashboard user is not duplicated among the at least two call center dashboard users that are not a team leader in the call center dashboard data store for the selected call center application and the reset application password conforms to the password criteria of the selected call center application. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer implemented method for detecting potential fraud during self-registration of an application, comprising:
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providing a computer system including a call center dashboard system with a call center dashboard data store; storing in the call center dashboard data store at least two user profiles of at least two call center dashboard users that are not a team leader, wherein each user profile contains a system ID, a system password, and at least one application user ID and a corresponding application password; receiving selection for self-registration of a selected application from a first call center dashboard user of the at least two call center dashboard users that are not a team leader; receiving a selected application user ID for the selected application in the self-registration of the selected application; determining whether the selected application user ID is duplicated for the selected application among the at least two call center dashboard users that are not a team leader in the call center dashboard data store when the selected application user ID is not a team leader application user ID; preparing an error report when the selected application user ID is duplicated among the at least two call center dashboard users that are not a team leader in the call center dashboard data store for the selected application; receiving a selected application password for the selected application in the self-registration of the selected application; determining the validity of the selected application password with regards to conforming to a password criteria of the selected application when the selected application user ID is not a team leader application user ID; receiving another selected application password when the previously entered selected application password fails to conform to the password criteria of the selected application; storing the selected application user ID and application password in the user profile in the call center dashboard data store for the first call center dashboard user when the selected application user ID is not a team leader application user ID, the selected application user ID is not duplicated among the at least two call center dashboard users that are not a team leader, and the selected application password conforms to the password criteria of the selected application; launching the selected application when the selected application user ID is stored in the user profile of the first call center dashboard user; and launching the selected application for a single use when the selected application user ID is a team leader application user ID, and the selected application password is a team leader application password for the selected application. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A computer system including a call center dashboard system comprising a call center application storing two or more user profiles of two or more corresponding call center dashboard users that are not a team leader, wherein each user profile comprises a system ID, a system password, and one or more application user IDs and corresponding application passwords, and a fraud detection interface comprising:
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a duplicate application user ID section that prepares an unauthorized activity error report when a submitted application user ID is not a team leader application user ID and the submitted application user ID, provided for self-registration with a selected application for a first call center dashboard user of the two or more call center dashboard users that are not a team leader, has one or more duplicate application user IDs associated with the selected application among the two or more call center dashboard users that are not a team leader; a password criteria section that verifies a validity of a submitted application password when the submitted application user ID is not a team leader user ID, the submitted application password provided for self-registration with the selected application, the validity of the submitted application password verified by comparing the submitted application password with a password criteria of the selected application, wherein when the submitted application is not valid, a new submitted application password is received to replace the submitted application password; and a storage section that stores the submitted application user ID and the submitted application password in a user profile of the first call center dashboard user when the submitted application user ID is not a team leader application user ID, the submitted application user ID is not duplicated, and the submitted application password is valid, and wherein when the submitted application user ID is stored, the selected application is launched through the call center dashboard system. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification