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Stores as call center resources

  • US 8,009,821 B1
  • Filed: 12/27/2006
  • Issued: 08/30/2011
  • Est. Priority Date: 12/27/2006
  • Status: Active Grant
First Claim
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1. A computer-implemented method of integrating existing physical stores in call center operations, comprising steps performed by a computing device:

  • (a) registering a plurality of physical stores each having at least one phone line;

    (b) obtaining availability information of one or more phone lines of a registered store;

    (c) determining a phone line to route a call for the registered store based on call center routing rules; and

    (d) routing said call to said determined phone line.

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