Method and system for assigning wireless special number call routing among call answering positions

• US 8,014,751 B2
• Filed: 04/18/2008
• Issued: 09/06/2011
• Est. Priority Date: 04/18/2008
• Status: Active Grant

• Current Assignee: Intrado Life & Safety Incorporated
• Original Assignee: West Corporation
• Inventors: Wiegand, Joshua Lawton
• Primary Examiner(s): BOST, DWAYNE D
• Application Number:
  US12/105,521
• Publication Number:
  US 20090264115A1
• Time in Patent Office: 1,236 Days
• Field of Search: 455/404.1, 455/404.2, 455/445, 379/37
• US Class Current: 455/404.1
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 40/20 based on geographic position or location

Abstract

A method for assigning special number wireless call routing responsibilities among special number call answering positions, each respective special number call answering position having a respective designated special number service area, includes: (a) in no particular order: (1) establishing a plurality of cell sector areas for wireless call service; and (2) establishing respective special number service areas in the vicinities of the plurality of cell sector areas; (b) associating respective cell sector areas with the respective special number service areas to establish cell sector-special number areas; (c) establishing at least one population area in the vicinity of the cell sector-special number areas; (d) associating the cell sector-special number areas with the at least one population area to establish cell sector-special number-population areas; (e) determining portions of population attributed to each respective cell sector-special number-population area; and (f) assigning the responsibilities in proportion with the portions of population.

Claims

1. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions;

each respective emergency service call answering position of said plurality of emergency service call answering positions having a respective designated emergency service area;

said emergency service wireless call routing being effected via a plurality of cell sector areas;

the method comprising;

(a) associating respective cell sector areas of said plurality of cell sector areas with said respective emergency service areas to establish cell sector-emergency service areas;

(b) establishing at least one population area in the vicinity of said cell sector-emergency service areas;

(c) associating said cell sector-emergency service areas with said at least one population area to establish cell sector-emergency service-population areas;

(d) determining portions of population attributed to each respective said cell sector-emergency service-population area; and

(e) assigning said responsibilities in proportion with said portions of population.

2. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 1 wherein said establishing said cell sector-emergency service areas is effected using a computing apparatus employing a geographic information service program.

3. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 1 wherein said establishing said cell sector-emergency service-population areas is effected using a computing apparatus employing a geographic information service program.

4. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 1 wherein said associating is effected using a clipping capability of a geographic information service program.

5. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 1 wherein said at least one population area is represented in a postal delivery zone plan.

6. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 2 wherein said establishing said cell sector-emergency service-population areas is effected using a computing apparatus employing a geographic information service program.

7. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 6 wherein said associating is effected using a clipping capability of a geographic information service program.

8. A method for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 7 wherein said at least one population area is represented in a postal delivery zone plan.

9. A system for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions;

each respective emergency service call answering position of said plurality of emergency service call answering positions having a respective designated emergency service area;

said emergency service wireless call routing being effected via a plurality of cell sector areas;

the system comprising;

at least one computing apparatus;

said at least one computing apparatus operating to effect associating respective cell sector areas of said plurality of cell sector areas with said respective emergency service areas to establish cell sector-emergency service areas;

operating to effect establishing at least one population area in the vicinity of said cell sector-emergency service areas;

operating to effect associating said cell sector-emergency service areas with said at least one population area to establish cell sector-emergency service-population areas;

operating to effect determining portions of population attributed to each respective said cell sector-emergency service-population area; and

operating to effect assigning said responsibilities in proportion with said portions of population.

10. A system for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 9 wherein said establishing said cell sector-emergency service areas is effected using said at least one computing apparatus employing a geographic information service program.

11. A system for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 10 wherein said establishing said cell sector-emergency service-population areas is effected using said at least one computing apparatus employing a geographic information service program.

12. A system for assigning emergency service wireless call routing responsibilities among a plurality of emergency service call answering positions as recited in claim 11 wherein said associating is effected using a clipping capability of a geographic information service program.