On-line appointment system

• US 8,015,049 B1
• Filed: 04/17/2000
• Issued: 09/06/2011
• Est. Priority Date: 08/18/1999
• Status: Expired due to Fees

• Current Assignee: Accela.Com, Inc., Rateze Remote Mgmt. L.L.C. (Intellectual Ventures LLC)
• Original Assignee: SF IP Properties 61 LLC (Intellectual Ventures LLC)
• Inventors: Luk, Sherman C., Mok, Ricky, Tam, Tommy H.
• Primary Examiner(s): LOFTIS, JOHNNA RONEE
• Application Number:
  US09/550,706
• Time in Patent Office: 4,159 Days
• Field of Search: 705 8- 9, 705/10, 705/7, 705/7.18, 705/7.19
• US Class Current: 705/7.18
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 10/1093 Calendar-based scheduling for persons or groups
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

Improved approaches for providing on-line appointments over a network are disclosed. The network is, for example, a global computer network such as the Internet. According to one aspect, users are able to schedule appointments over the network by on-line means. The users are typically individuals or service providers. Service providers are often those businesses that offer appointments to schedule their services.

Claims

1. A method implemented by a central appointments server comprising:

receiving at least one request from a user system over a network to make an appointment during a time period;

responsive to the request, enabling a selection of a service provider from a plurality of service providers accessible via the central appointments server;

determining at least one available appointment time within the time period for the selected service provider through use of the central appointments server, wherein the central appointments server is configured to store representations of respective calendars that indicate available appointment times for the plurality of service providers, wherein the representations of the calendars include a representation of a first calendar for the selected service provider;

transmitting the at least one available appointment time obtained from the first calendar to the user system;

receiving notification of a selection of an appointment time from the at least one available appointment time; and

responsive to the notification, causing a second calendar maintained by the selected service provider separate from the central appointments server to be checked to determine whether the selected appointment time is available in the second calendar.

2. A method as recited in claim 1, wherein receiving at least one request from a user system includes receiving at least one request to make an appointment on-line during a specified day.

3. A method as recited in claim 1,

wherein receiving the request comprises receiving at least one request that specifies a time duration for the appointment, and

wherein determining at least one available appointment time comprises identifying at least one time during the time period that the service provider is available for at least the time duration.

4. A method as recited in claim 1, further comprising:

in response to determining that the selected appointment time for the selected service provider is unavailable in the second calendar, outputting to the user system an indication that the selected appointment is unavailable.

5. A method as recited in claim 1, wherein determining at least one available appointment time includes accessing an online calendar, and wherein causing a second calendar to be checked includes causing a calendar maintained locally by the selected service provider to be checked.

6. A method as recited in claim 1, wherein causing the second calendar maintained by the service provider to be checked comprises requesting a determination of whether the selected appointment time conflicts with an item on the second calendar.

7. A method as recited in claim 1, wherein causing the second calendar maintained by the service provider to be checked comprises requesting that the selected appointment time for the appointment be accepted or declined.

8. A method as recited in claim 7, wherein causing the second calendar maintained by the service provider to be checked comprises requesting that the selected appointment time for the appointment be automatically accepted or declined.

9. A method as recited in claim 1, further comprising setting an appointment between the user system and the selected service provider at the selected appointment time in response to an indication that the selected appointment time is available in the second calendar.

10. A method as recited in claim 9, wherein setting the appointment comprises:

transmitting verification information for the appointment to the user system,

receiving acknowledgement of the verification information for the appointment; and

subsequently setting the appointment between the user system and the service provider at the selected appointment time in response to receiving the acknowledgement.

11. A method as recited in claim 9,

wherein setting the appointment comprises setting a requested appointment online, and further comprising subsequently receiving a confirmation for the requested appointment.

12. A method as recited in claim 11, further comprising:

updating the requested appointment to a confirmed appointment after the confirmation has been received.

13. A method as recited in claim 11, wherein receiving at least one request from a user system includes receiving a request to schedule an appointment on a predetermined day, and includes receiving the request over the Internet.

14. A method as recited in claim 1, wherein enabling the selection comprises outputting a representation of a form configured to accept input of search terms to cause a search of a directory that lists the plurality of service providers.

15. A method as recited in claim 14, wherein enabling the selection further comprises:

receiving, from the user system, representations of at least one search term that is input to the form via the user system;

generating a list of service providers from the directory that match the input search terms; and

communicating the list of matching service providers to the user system.

16. A method as recited in claim 1, further comprising:

requesting a search of at least one database that lists the plurality of service providers based on search information obtained from the user system;

communicating a list of service providers from the database that match the search information to the user system; and

obtaining the selection of the service provider from the user system based on the list.

17. A method as recited in claim 1, wherein enabling the selection comprises exposing a directory of service providers that is searchable via a user system to facilitate the selection.

18. A method as recited in claim 17, wherein exposing a directory of service providers includes exposing a directory of service providers that includes a plurality of categories arranged in a hierarchy, wherein the directory associates the service providers with one or more of the plurality of categories that relate to services offered by the service providers.

19. A method as recited in claim 18, further comprising searching the directory based at least in part on search information describing one or more of the plurality of categories obtained from the user system.

20. One or more non-transitory computer-readable media comprising instructions, that in response to execution by a server device, cause the server device to implement an on-line scheduling application that is configured to:

responsive to a request to make an appointment on-line, output a user interface configured to accept input of search terms and cause a search of a directory of service providers based on the search terms to facilitate a selection of a service provider from the directory;

upon selection of the service provider from the directory, determine at least one available appointment slot for the service provider through use of a central appointments server having access to a central appointment database configured to store a first calendar for at least the service provider;

transmit a representation of the at least one available appointments slot obtained from the first calendar to a user system;

receive from the user system a representation of a selected appointment slot from the at least one available appointment slot; and

cause a second calendar maintained by the service provider separately from the first calendar to be checked to verify that the selected appointment slot is available in the second calendar.

21. One or more computer-readable media of claim 20 further comprising instructions that, in response to execution by the server device, cause the server device to implement the on-line scheduling application that is configured to set an appointment between the user system and the service provider at the selected appointment slot in response to determining that the selected appointment slot is verified to be available in the second calendar.

22. One or more computer-readable media of claim 20 further comprising instructions that, in response to execution by the server device, cause the server device to implement the on-line scheduling application that is configured to output to the user system an indication that the selected appointment is unavailable in response to a determination that the selected appointment time for the selected service provider is unavailable in the second calendar.

23. An on-line appointment system, comprising:

at least one appointment database configured to store representations of respective calendars for one or more service providers on behalf of the on-line appointment system; and

at least one appointment server device configured to;

furnish access to the calendars stored by the appointment database via a network to schedule appointments with the one or more service providers;

expose a business directory of service providers that is searchable via a user system to facilitate selection of the one or more service providers to schedule the appointments;

obtain at least one available appointment time for communication to the user system using the calendars stored by the appointment database for the one or more service providers that are selected using the directory;

propose at least one appointment at least one selected appointment time between the user system and the one or more service providers based on a determination that the at least one selected appointment time is available in one or more local software calendars maintained by the one or more service providers, the one or more local software calendars being separate and distinct from the calendars stored by the appointment database; and

request confirmation, by the one or more service providers, of the appointments that have been proposed with the one or more service providers.

24. An on-line appointment system as recited in claim 23, wherein said appointment server device is configured to send reminders for confirmed appointments.

25. An on-line appointment system as recited in claim 23, wherein the appointment server device is configured to include the business directory of service providers.

26. An on-line appointment system as recited in claim 23, wherein said appointment database is further configured to store information for at least one of said one or more service providers.

27. An on-line appointment system as recited in claim 23, wherein the appointment server device includes a synchronization application that is configured to synchronize automatically the calendars of the one or more service providers in the appointment database with the one or more local software calendars of the one or more service providers.

28. One or more non-transitory computer-readable media comprising instructions that, in response to execution by a server device, cause the server device to perform a method comprising:

receiving at least one request from a user system to search a directory maintained by the server device, wherein the directory lists a plurality of service providers registered with an on-line appointment system;

searching the directory based on at least one search term to identify one or more of the plurality of service providers that match the at least one search term;

transmitting search results describing the matching service providers to the user system;

receiving, from the user system, a selection of a service provider based on the search results;

accessing a first calendar associated with the selected service provider to identify at least one available appointment slot for making appointments with the selected service provider;

transmitting data representing the at least one available appointment slot for the selected service provider to the user system;

receiving, from the user system, a selection of at least the available appointment slot; and

requesting that the appointment be scheduled between the user system and the selected service provider at the selected appointment slot based upon a determination of whether the one or more selected appointment slot is available in a second calendar maintained by the service provider separately from the first calendar.

29. The computer-readable media of claim 28, wherein transmitting search results comprises transmitting data sufficient to enable the user system to render a user interface having the search results.

30. The computer-readable media of claim 28, further comprising configuring a mark-up language document to include the search results, wherein transmitting the search results comprises transmitting the mark-up language document for rendering by the user system.

31. The computer-readable media of claim 28, further comprising receiving a notification indicating that the selected appointment slot is available in the second calendar, and in response to the notification, setting the appointment at the selected appointment slot.

32. The computer-readable media of claim 28, further comprising receiving a notification indicating that the selected appointment slot is not available in the second calendar, and in response to the notification, outputting an indication that the selected appointment slot is unavailable for communication to the user system.