Computer program for supporting evaluation of a service

• US 8,015,055 B2
• Filed: 12/07/2006
• Issued: 09/06/2011
• Est. Priority Date: 12/28/2005
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Nakamura, Fusashi, Makita, Kosato, Sawatani, Yuriko, Shimizu, Junya
• Primary Examiner(s): Jeanty; Romain
• Assistant Examiner(s): Singh; Gurkanwaljit
• Application Number:
  US11/608,051
• Publication Number:
  US 20070150324A1
• Time in Patent Office: 1,734 Days
• Field of Search: None
• US Class Current: 705/7.38
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/0635 Risk analysis of enterprise or organisation activities
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

A method and system for determining a variable compensation amount according to the degree of achievement by avoiding stop at the stage where value brought about to a client by a solution is qualitatively evaluated, avoiding compensation calculation from being performed by accumulation of cost such as labor cost, and quantitatively estimating the effect from the viewpoint of a set KPI in consideration of risk to achievement of the KPI. There is provided a system for supporting advance evaluation of a service for improving business, comprising: input means for accepting selection of an index indicating the degree of improvement of the business and accepting setting of multiple future scenarios which influences success/failure of the improvement of the business; storage means for storing the index and the multiple scenarios; and calculation means for calculating a primary estimate value of the index in the case of occurrence of each scenario and calculating a secondary estimate value based on the primary estimate value and a primary risk corresponding to the primary estimate value.

Claims

1. A system for supporting prior evaluation of a service for improving business, comprising:

a bus;

a communications unit connected to the bus;

a computer readable storage device connected to the bus;

a processor unit connected to the bus and to a computer readable memory;

input means, stored in the computer readable storage device for execution by the processor unit via the computer readable memory, for accepting selection of an index comprising a historical record of business trend data useable for indicating a degree of improvement of the business and accepting setting of multiple future scenarios which influence success/failure of improvement of the business, wherein each scenario at least comprises a set of business conditions and a financial situation of the business;

storage means for storing the index and the multiple future scenarios;

calculation means, stored in the computer readable storage device for execution by the processor unit via the computer readable memory, for calculating a first estimate value of the index for occurrence of each scenario of the multiple future scenarios, wherein the first estimate value is determined by processing the historical record of business trend data with a statistical filtering technique to calculate an occurrence probability of each scenario and calculating a second estimate value based on the first estimate value and a first risk to achievement of a first business improvement corresponding to the first estimate value;

wherein the business includes multiple business elements; and

wherein the statistical filtering technique is performed using low-pass filtering or Kalman filter-based prediction; and

the calculation means calculates a first vector having the multiple business elements before achievement of the first business improvement as vector components and a second vector having the multiple business elements after achievement of the first business improvement as vector components; and

the calculation means calculates the first risk to achievement of the first business improvement as a first metric distance between the first vector and the second vector; and

the calculation means calculates a first reduction amount corresponding to the risk to achievement of the first business improvement from the first metric distance, the first estimate value and a logistic function obtained from the first estimate value; and

the calculation means calculates the second estimate value by subtracting the first reduction amount from the first estimate value.

2. The system according to claim 1, wherein

the service is a service for a second organization improving business of a first organization;

the input means accepts setting for future improvement of an ability of the first organization which influences success/failure of improvement of the business;

the storage means stores improvement of the ability; and

the calculation means calculates a predicted value of the improvement of the ability in a case of an occurrence of each scenario, and calculates a third estimate value based on the second estimate value and a second risk to achievement of a second business improvement corresponding to the predicted value.

3. The system according to claim 2, wherein

the ability includes multiple ability elements;

and

the calculation means calculates a third vector having the multiple ability elements before achievement of the second business improvement as vector components and a fourth vector having the multiple ability elements after achievement of the second business improvement as vector components; and

the calculation means calculates the second risk to achievement of the second business improvement as a second metric distance between the third vector and the fourth vector; and

the calculation means calculates a second reduction amount corresponding to the risk to improvement from the second metric distance, the predicted value and a logistic function obtained from the predicted value; and

the calculation means calculates the third estimate value by subtracting the second reduction amount from the second estimate value.

4. The system according to claim 3, wherein

the calculation means calculates a rate of change of the second metric distance based on the second metric distance and a predetermined evaluation function, and calculates a share rate of the second organization by multiplying the rate of change of the index by the rate of change of the second metric distance.

5. The system according to claim 4, wherein the calculation means calculates the occurrence probability of each scenario, calculates an expected value of the index from the occurrence probability and the third estimate value, and calculates a compensation for the service to the second organization by multiplying the expected value by the share rate.

6. The system according to claim 5, further comprising output means for outputting the compensation.

7. A computer program product for supporting advance evaluation of a service for improving a business comprising:

one or more computer-readable, tangible storage device;

computer program instructions stored on at least one of the one or more computer-readable, tangible storage devices to accept selection of an index comprising a historical record of business trend data useable for indicating a degree of improvement of the business and accepting setting of multiple future scenarios which influence success/failure of improvement of the business, wherein each scenario at least comprises a set of business conditions and a financial situation of the business;

computer program instructions stored on at least one of the one or more computer-readable, tangible storage devices to store the index and the multiple future scenarios; and

computer program instructions stored on at least one of the one or more computer-readable, tangible storage devices to calculate by a calculation means a first estimate value of the index for occurrence of each scenario of the multiple future scenarios, wherein the first estimate value is determined by processing the historical record of business trend data with a statistical filtering technique to calculate an occurrence probability of each scenario;

computer program instructions stored on at least one of the one or more computer-readable, tangible storage devices to calculate by the calculation means a second estimate value based on the first estimate value and a first risk to achievement of a first business improvement corresponding to the first estimate value

wherein the business includes multiple business elements; and

wherein the statistical filtering technique is performed using low-pass filtering or Kalman filter-based prediction; and

wherein the calculation means calculates a first vector having the multiple business elements before achievement of the first business improvement as vector components and a second vector having the multiple business elements after achievement of the first business improvement as vector components; and

wherein the calculation means calculates the first risk to achievement of the first business improvement as a first metric distance between the first vector and the second vector; and

wherein the calculation means calculates a first reduction amount corresponding to the risk to achievement of the first business improvement from the first metric distance, the first estimate value and a logistic function obtained from the first estimate value; and

wherein the calculation means calculates the second estimate value by subtracting the first reduction amount from the first estimate value.

8. A method for supporting advance evaluation of a service for improving business, the method comprising:

a computer accepting selection of an index comprising a historical record of business trend data useable for indicating improvement of the business;

the computer accepting setting of multiple future scenarios which influence the index, wherein each scenario at least comprises a set of business conditions and a financial situation of the business;

the computer storing the index and the multiple future scenarios;

the computer calculating, by a calculation means, a first estimate value of the index for occurrence of each scenario of the multiple future scenarios, wherein the first estimate value is determined by processing the historical record of business trend data with a statistical filtering technique to calculate an occurrence probability of each scenario; and

the computer calculating, by the calculation means, a second estimate value based on the first estimate value and a first risk to achievement of a first business improvement corresponding to the first estimate value;

wherein the business includes multiple business elements; and

wherein the statistical filtering technique is performed using low-pass filtering or Kalman filter-based prediction; and

wherein the calculation means calculates a first vector having the multiple business elements before achievement of the first business improvement as vector components and a second vector having the multiple business elements after achievement of the first business improvement as vector components; and

wherein the calculation means calculates the first risk to achievement of the first business improvement as a first metric distance between the first vector and the second vector; and

wherein the calculation means calculates a first reduction amount corresponding to the risk to achievement of the first business improvement from the first metric distance, the first estimate value and a logistic function obtained from the first estimate value; and

wherein the calculation means calculates the second estimate value by subtracting the first reduction amount from the first estimate value.