Self-service terminal for making deposits and for permitting withdrawals

• US 8,015,455 B1
• Filed: 06/15/2009
• Issued: 09/06/2011
• Est. Priority Date: 04/30/2009
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Crowley, Stephen R., Fitzgerald, Richard L., Vannatter, Timothy B.
• Primary Examiner(s): MASKULINSKI, MICHAEL C
• Application Number:
  US12/484,453
• Time in Patent Office: 813 Days
• Field of Search: None
• US Class Current: 714/48
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G07F 19/209 Monitoring, auditing or diagnose of functioning of ATMs

Abstract

Apparatus and methods for initiating remediation of a condition in an electronic self-service device. The apparatus and methods may involve a receiver module and a processor module. The receiver module may receive a fault condition message corresponding to a fault condition in the electronic self-service device. The processor module may conditionally initiate an automatic remedy corresponding to the fault condition if the automatic remedy is available in the electronic self-service device. The processor module may transmit information relating to the fault condition to a remote platform if the automatic remedy is not available in the electronic self-service device.

Claims

1. Apparatus for initiating remediation of a condition in an electronic self-service device, the apparatus comprising:

a receiver module configured to receive a fault condition message corresponding to a fault condition in the electronic self-service device; and

a processor module configured to;

conditionally initiate an automatic remedy corresponding to the fault condition if the automatic remedy is available in the electronic self-service device and, if the automatic remedy is available, instruct the electronic self-service device to record execution of the automatic remedy in a service log; and

conditionally transmit information relating to the fault condition to a remote platform if the automatic remedy is not available in the electronic self-service device.

2. One or more non-transitory computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for initiating remediation of a condition in an electronic self-service device, the method comprising:

receiving a fault condition message corresponding to a fault condition in the electronic self-service device;

if an automatic remedy corresponding to the fault condition is available in the electronic self-service device, initiating the automatic remedy and instructing the electronic self-service device to record execution of the automatic remedy in a service log; and

,

if the automatic remedy is not available in the electronic self-service device, transmitting information relating to the fault condition to a remote platform.

3. A method for initiating remediation of a condition in an electronic self-service device, the method comprising:

using a receiver module, receiving a fault condition message corresponding to a fault condition in the electronic self-service device;

if an automatic remedy corresponding to the fault condition is available in the electronic self-service device, using a processor module, initiating the automatic remedy and instructing the electronic self-service device to record execution of the automatic remedy in a service log; and

,

if the automatic remedy is not available in the electronic self-service device, using a transmitter, transmitting information relating to the fault condition to a remote platform.