Interactive pre-programmed voice response system
First Claim
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1. An apparatus for interactively replying to voice messages received via a voice communication device, which comprises:
- a memory, wherein the memory is capable of storing multiple personalized vocal responses and a written synopsis of each stored, personalized vocal response;
a store/playback device connected to the memory, wherein the store/playback device is capable of storing the personalized vocal responses in the memory; and
a system control circuit connected to the store/playback device, wherein the system control circuit is capable of communication with the voice communication device including allowing a user to listen to the voice messages received via the voice communication device while the voice message is being received, has capability to select a specified stored, personalized vocal response in reply to a playback command initiated by the user, and has capability to playback, via the system control circuit, the specified stored, personalized vocal response to the voice communication device in reply to the command while the voice message is being received.
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Abstract
As apparatus for responding silently to incoming calls in a communication system. Such an apparatus provides the capability to respond to incoming calls in the communication system which could be, for example, a telephone system, for those cases necessitating minimal disruptions such as wherein the telephone user receiving the call is in a meeting or other group situation. With the system disclosed herein, the telephone user can respond to the caller immediately with pre-recorded responses. Special responses can be pre-recorder for special situations or special callers.
37 Citations
26 Claims
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1. An apparatus for interactively replying to voice messages received via a voice communication device, which comprises:
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a memory, wherein the memory is capable of storing multiple personalized vocal responses and a written synopsis of each stored, personalized vocal response; a store/playback device connected to the memory, wherein the store/playback device is capable of storing the personalized vocal responses in the memory; and a system control circuit connected to the store/playback device, wherein the system control circuit is capable of communication with the voice communication device including allowing a user to listen to the voice messages received via the voice communication device while the voice message is being received, has capability to select a specified stored, personalized vocal response in reply to a playback command initiated by the user, and has capability to playback, via the system control circuit, the specified stored, personalized vocal response to the voice communication device in reply to the command while the voice message is being received. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method, which comprises the method steps of:
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receiving a voice message from a caller via a voice communication device connected to a voice communication system, including allowing a user to listen to the voice message received via the voice communication device as the voice message is being received; selecting a personalized vocal response as the voice message is being received, wherein the personalized vocal response is selected from multiple personalized vocal responses previously stored in a memory and wherein the selected personalized vocal response is chosen based upon the content of the voice message received; playing back the selected personalized vocal response to the voice communication device as the voice message is being received; and repeating the above method steps until the caller disconnects from the voice communication system. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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Specification