System and method for fast, reliable setup of voicemail playback

• US 8,019,058 B2
• Filed: 08/08/2006
• Issued: 09/13/2011
• Est. Priority Date: 08/08/2006
• Status: Active Grant

• Current Assignee: Malikie Innovations Limited (Key Patent Innovations Limited)
• Original Assignee: Blackberry Limited
• Inventors: Klassen, Gerhard D., Vander Veen, Raymond
• Primary Examiner(s): Goins; Davetta W
• Assistant Examiner(s): ISLAM, MOHAMMAD K
• Application Number:
  US11/463,029
• Publication Number:
  US 20080037734A1
• Time in Patent Office: 1,862 Days
• Field of Search: 455/412.1, 455/413, 455/466, 379 8817- 8823
• US Class Current: 379/88.23
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message

Abstract

A system and method that enables faster, more reliable setup of voicemail message playback for a mobile device is provided. A mobile device receives an message that alerts the user that a voicemail message has been received. When a user dials into the voicemail system to retrieve the message, a message is sent from the mobile device to the voicemail system to tell the voicemail system to queue-up the message for playback. The message proceeds from the mobile device through a relay to a virtual Message Service Center (MSC) gateway over a high-speed GPRS connection. The virtual MSC gateway sends the message to the voicemail system over a permanent or substantially permanent connection. Communications are acknowledged to increase reliability. The voicemail system is ready to play the message when the voice call is received.

Claims

1. A virtual message service center gateway in communication with a voicemail system and a user device, comprising:

a processor operable to;

establish a substantially permanent data connection between the virtual message service center gateway and the user device, wherein the substantially permanent data connection is independent of a voice connection;

receive a first message from the voicemail system;

send the first message to the user device;

receive a second message from the user device via the substantially permanent data connection; and

send the second message to the voicemail system wherein the user device generates the second message in response to the user establishing a voice path connection with the voicemail system;

the first message including information associated with a voicemail message received by the voicemail system; and

the second message including information associated with queuing up the voicemail message.

2. The virtual message service center gateway of claim 1, wherein said substantially permanent data connection is independent of a voice connection.

3. The virtual message service center gateway of claim 1, wherein said substantially permanent data connection comprises a GPRS connection.

4. The virtual message service center gateway of claim 1, wherein the processor is operable to:

responsive to the receiving of the second message, send, to the user device via the substantially permanent data connection, an acknowledgement of the receiving of the second message.

5. The virtual message service center gateway of claim 1, wherein the processor is operable to receive the second message from the user device via a relay.

6. The virtual message service center gateway of claim 1, wherein at least one of the first message and the second message comprises an SMS message.

7. The virtual message service center gateway of claim 1, wherein said virtual message service center gateway is associated with a wireless carrier infrastructure.

8. The virtual message service center gateway of claim 1 wherein the processor is operable to:

establish a further substantially permanent data connection between the virtual message service center gateway and the voicemail system; and

send the second message to the voicemail system via the further substantially permanent data connection.

9. The virtual message service center gateway of claim 4 wherein the processor is operable to:

receive an acknowledgement of receipt of the second message from the voicemail system;

periodically re-send the second message to the voicemail system; and

cease the re-sending upon the receiving the acknowledgement.

10. The virtual service center gateway of claim 9 wherein the processor is operable to send the acknowledgment to the user device via a relay.

11. At a user device, a method of advanced notification to a voicemail system of access to a voicemail message, said method comprising:

establishing a substantially permanent data connection with a virtual message service center gateway, wherein the substantially permanent data connection is independent of a voice connection;

receiving a first message from the voicemail system, the first message including information associated with the voicemail message; and

sending a second message to the voicemail system through said virtual message service center gateway over the substantially permanent data connection, the second message including information associated with queuing up the voicemail message on the voicemail system wherein the user device generates the second message in response to the user establishing a voice path connection with the voicemail system.

12. The method of claim 11, wherein at least one of the first message and the second message comprises an SMS message.

13. The method of claim 11, wherein said user device comprises a mobile wireless communication device.

14. The method of claim 11, wherein said virtual message service center gateway communicates with said user device via a relay.

15. The method of claim 11, wherein said substantially permanent data connection comprises a GPRS connection.

16. The method of claim 11, wherein said substantially permanent data connection is independent of a voice connection.

19. The method of claim 11 including receiving, through the substantially permanent data connection and from the virtual message service center gateway, an acknowledgement of receipt of the second message.

20. The method of claim 19 including:

periodically re-sending the second message to the virtual message service center gateway; and

upon receiving the acknowledgement of receipt, ceasing the resending.

21. The method of claim 11 wherein the sending the second message to the virtual message service center gateway via the substantially permanent data connection includes sending the second message to a relay.

17. At a user device, a method of advanced notification to a voicemail system of access to a voicemail message received at the voicemail system, said method comprising:

establishing a substantially permanent data connection with a virtual message service center gateway, wherein the substantially permanent data connection is independent of a voice connection;

receiving a first message from the voicemail system, the first message including information associated with the voicemail message;

sending a second message to a voicemail system through the virtual message service center gateway via the substantially permanent data connection, the second message including information associated with queuing up the voicemail message on the voicemail system wherein the user device generates the second message in response to the user establishing a voice path connection with the voicemail system;

periodically re-sending the second message; and

ceasing the re-sending upon receiving, from the virtual message service center gateway, an acknowledgment of receipt of the second message.

18. A system for advanced notification of a voicemail message, comprising:

a voicemail system providing access to the voicemail message;

a user device for establishing a voice connection to the voicemail system; and

a virtual message service center gateway in communication with the user device and the voicemail system, the virtual message service center gateway operable to establish a substantially permanent data connection with the user device, wherein the substantially permanent data connection is independent of the voice connection;

the user device operable to send a return message associated with the voicemail message to the virtual message service center gateway via the substantially permanent data connection;

the virtual message service center gateway operable to receive the return message from the user device and to send the return message to the voicemail system wherein the user device generates the return message in response to the user establishing a voice path connection with the voicemail system; and

the voicemail system operable to receive the return message from the virtual message service center gateway and queue up the voicemail message.

22. The system of claim 18 wherein the virtual message service center gateway is operable to send, to the user device, an acknowledgment of receipt of the return message responsive to receiving the return message.

23. The system of claim 22 wherein the user device is operable to:

periodically re-send the return message to the virtual message service center gateway; and

responsive to receiving the acknowledgment of receipt of the return message, cease the re-sending.

24. The system of claim 18 wherein the substantially permanent data connection is independent of a voice connection between the user device and the voicemail system.

25. The system of claim 18 wherein the substantially permanent data connection comprises a General Packet Radio Service connection.

26. The system of claim 18 wherein the virtual message service center gateway is operable to:

establish a further substantially permanent data connection with the voicemail system; and

send the return message to the voicemail system via the further substantially permanent data connection.

27. The system of claim 18 wherein the user device comprises a mobile wireless communication device.

28. The system of claim 18 further comprising a relay, wherein the virtual message service center gateway is operable to communicate with the user device over the substantially permanent data connection via the relay.

29. The system of claim 18 wherein at least one of the first message and the second message comprises a Short Message Service message.

30. The system of claim 18 further comprising a wireless carrier infrastructure associated with at least one of the virtual message service center gateway and the voicemail system.