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Systems and methods for utilizing printing device data in a customer service center

  • US 8,019,693 B2
  • Filed: 03/28/2001
  • Issued: 09/13/2011
  • Est. Priority Date: 03/28/2001
  • Status: Expired due to Fees
First Claim
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1. A method, comprising:

  • receiving a replaceable printing component from a customer, the replaceable printing component previously installed in a printing device of the customer;

    retrieving printing device data from component memory of the replaceable printing component, the printing device data comprising one or more of identification information or usage information of the printing device in which the replaceable printing component was previously installed;

    storing the printing device data in a customer database and associating the printing device data with a customer record of the customer;

    accessing the printing device data in the customer database; and

    assisting a customer with solving problems related to the printing device by way of the printing device data.

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