Priorities generation and management

• US 8,024,415 B2
• Filed: 03/16/2001
• Issued: 09/20/2011
• Est. Priority Date: 03/16/2001
• Status: Expired due to Fees

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Corporation
• Inventors: Horvitz, Eric I., Jacobs, Andrew W., Kadie, Carl M., Hovel, David O.
• Primary Examiner(s): SHAW, PELING ANDY
• Application Number:
  US10/220,550
• Publication Number:
  US 20040143636A1
• Time in Patent Office: 3,840 Days
• Field of Search: 709/203, 709/206, 709/207, 709/232, 709217-219, 709/236, 709/238, 715/733, 715/738, 715/744, 715/747, 715/751, 715/752
• US Class Current: 709/207
• CPC Class Codes: G05B 19/404 characterised by control arrangements for compensation, e.g. for backlash, overshoot, tool offset, tool wear, temperature, machine construction errors, load, inertia G05B19/19, G05B19/41 take precedence
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

The present invention relates to a system (10, 200) and methodology (74) to enable a plurality of information associated with electronic messages, for example, to be automatically prioritized by a priorities system (12, 230) for transmittal to a user or system. The priorities system (12,230) can employ classifiers (20) that can be explicitly and/or implicitly trained to prioritize one or more received messages (14) according to a learned importance to the user. As an example, messages (14) can be classified as high, medium, low or other degrees of importance via a training set of examples (30) or types of messages having similar degrees of importance. A background monitor (34) can be provided to monitor a user'"'"'s activities regarding message processing to further refine or tune the classifier (20) according to the user'"'"'s personal decisions relating to message importance. Other priorities classifications can involve determinations relating to a loss associated with a time for delayed review or processing of the message.

Claims

1. A priorities system, comprising:

a classifier configured to assign priorities to one or more messages according to one or more degrees of classification;

a component that determines expected loss to a user of non-review of one or more messages based on at least determining likelihood that the user will review the one or more messages at a future time; and

a message subsystem associated with the classifier to process the one or more messages according to the assigned priorities.

2. The system of claim 1, wherein at least one of the user and a subsequent system receive the one or more messages with the assigned priorities.

3. The system of claim 1, wherein the message subsystem is at least one of an e-mail program, a routing system, and an alerting system.

4. The system of claim 3, wherein the one or more messages are routed according to the assigned priorities.

5. The system of claim 3, wherein the one or more messages are at least one of automatically forwarded and replied to according to the assigned priorities.

6. The system of claim 1, wherein messages are sorted to at least one of a category and a folder according to the one or more degrees of classification.

7. The system of claim 1, wherein the classifier is provided with at least one of explicit and implicit training.

8. The system of claim 7, wherein the classifier is at least one of a Support Vector Machine, Bayesian, and decision tree model.

9. The system of claim 7, further comprising a background monitor to provide implicit training of the classifier.

10. The system of claim 7, wherein the explicit training comprises defining one or more training sets including one or more words respectively, the one or more training sets having a predetermined importance.

11. The system of claim 7, further comprises at least one of a training folder, a semantic label, a date, a time, an organizational chart, a sender-recipient relationship, a length of message, and a language tense to provide the at least one of explicit and implicit training.

12. The system of claim 1, wherein the one or more messages are assigned a scalar value.

13. The system of claim 1, wherein the one or more messages are assigned to a class.

14. The system of claim 1, wherein the assigned priorities are based upon a cost function.

15. The system of claim 14, wherein the cost function is at least one of a linear and a nonlinear function.

16. The system of claim 1, wherein the assigned priorities are determined as an expected loss per delayed review of the one or more messages.

17. The system of claim 1, wherein the message subsystem generates an alert when a loss associated with a delayed review of the one or more messages is above a predetermined threshold.

18. The system of claim 1, wherein the message subsystem generates an alert based upon a cost-benefit analysis.

19. The system of claim 1, further comprising at least one of visual and audio output associated with the assigned priorities.

20. The system of claim 19, wherein the at least one of the visual and audio output are adjusted according to the assigned priorities.

21. The system of claim 19, further comprising an agent that is activated according to the assigned priorities.

22. The system of claim 1, wherein the message subsystem diverts the one or more messages to alternative addresses based upon the assigned priorities.

23. The system of claim 1, further comprising a viewer that filters e-mail according to the assigned priorities.

24. The system of claim 23, wherein the message subsystem sorts lists of messages according to the assigned priorities.

25. The system of claim 23, wherein the message subsystem provides summaries of messages according to the assigned priorities.

26. The system of claim 1, further comprising a temporary interaction context that is active for a portion of time following at least one of an alert and a summary.

27. The system of claim 1, further comprising a notification platform for directing the one or more messages to one or more notification sinks according to the assigned priorities.

28. A method providing priorities generation and management, comprising,

training a classifier according to one or more categories of priority;

and

inputting one or more messages to the classifier to assign a priority value to the one or more messages based upon the one or more categories of priority, the priority is based on at least an expected cost to a user of non-review of one or more messages based on at least a determined probability that the user will review the one or more messages at a future time.

29. The method of claim 28, further comprising,

receiving the one or more messages by at least one of a subsequent system and user in accordance with the priority value assigned to the one or more messages.

30. The method of claim 29, further comprising,

routing the one or more messages to the at least one of the subsequent system and the user based upon the priority value assigned.

31. The method of claim 29, further comprising,

generating an alert associated with the one or more messages to the at least one of the subsequent system and the user based upon the priority value assigned.

32. The method of claim 29, further comprising,

notifying the at least one of the subsequent system and the user of the one or more messages via one or more notification sinks based upon the priority value assigned.

33. A system providing priorities generation and management, comprising,

means for learning a priority according to one or more categories of importance;

means for determining expected loss to a user of non-review of one or more messages based on at least determining likelihood that the user will review the one or more messages at a future time; and

means for assigning the priority to one or more messages based upon the one or more categories.

34. A notification system, comprising:

a priorities system to generate one or more priorities associated with one or more messages;

a component that determines expected loss to a user of non-review of one or more messages based on at least determining likelihood that the user will review the one or more messages at a future time; and

a notification platform to convey the one or more messages based at least in part on the one or more priorities generated by the priorities system.