Systems and methods for data collection at a point of return

• US 8,025,229 B2
• Filed: 11/19/2008
• Issued: 09/27/2011
• Est. Priority Date: 04/18/2005
• Status: Active Grant

• Current Assignee: The Retail Equation, Inc. (Bamboo Health, Inc.)
• Original Assignee: The Retail Equation, Inc. (Bamboo Health, Inc.)
• Inventors: Holland, James D., Vu, Kenny C., Hammond, Mark S., Bradshaw, Peter L., Hilinski, Mark R., Speights, David B.
• Primary Examiner(s): Lee; Seung H
• Application Number:
  US12/273,775
• Publication Number:
  US 20090076870A1
• Time in Patent Office: 1,042 Days
• Field of Search: 235/383, 235/385, 235/376, 705/28, 902/22
• US Class Current: 235/385
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 20/407 Cancellation of a transaction
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/0253 During e-commerce, i.e. online transactions
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

Systems and methods are described for collecting data at a merchant'"'"'s point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.

Claims

1. A method of processing a merchandise return comprising:

receiving a request to authorize a merchandise return made by a consumer at a merchant'"'"'s point of return;

determining with one or more computer processors whether to authorize the return made by the consumer at the merchant'"'"'s point of return based at least in part on whether the consumer has made prior merchandise returns; and

determining with one or more computer processors the acceptability of future merchandise returns by the consumer based at least in part on the information about the return history of the prior merchandise returns made by the consumer; and

indicating whether future merchandise returns will be allowed.

2. The method of claim 1, wherein indicating whether future merchandise returns will be allowed, comprises presenting a warning to the consumer.

3. The method of claim 2, wherein presenting the warning to the consumer comprises at least one of the set consisting of:

printing the warning, printing the warning on a receipt for the current merchandise return, emailing the warning, electronically transmitting the warning, mailing the warning, writing a hand-written warning, displaying the warning, and providing an aural warning.

4. The method of claim 2, wherein indicating whether future merchandise returns will be allowed comprises presenting information about a period of time during which merchandise returns from the consumer will not be accepted.

5. The method of claim 2, wherein indicating whether future merchandise returns will be allowed comprises presenting information about one or more conditions for authorization of future merchandise returns from the consumer.

6. The method of claim 2, wherein determining with one or more computer processors whether to authorize the return comprises at least one of the set consisting of:

a list of previous merchandise returns associated with the consumer, a list of previous purchase transactions associated with the consumer, an explanation of which of a set of return guidelines the consumer has exceeded or is about to exceed, and a graphical representation of the consumer'"'"'s status relative to a return authorization threshold.

7. The method of claim 1, wherein receiving a request to authorize a merchandise return further comprises transmitting information about at least one of the set consisting of:

identification of the consumer, identification of a clerk processing the merchandise return, information about a dollar value of the merchandise presented for return, information about whether an associated purchase receipt is available for the merchandise return, information about a type of merchandise return requested by the consumer, information about a location of the merchandise return, and information about a date of the merchandise return.

8. A method of processing a merchandise return comprising:

receiving information about a request to authorize a current merchandise return made by a consumer at a merchant'"'"'s point of return;

determining with one or more computer processors the acceptability of future merchandise returns by the consumer based at least in part on information about the return history of prior merchandise returns made by the consumer; and

indicating whether future merchandise returns will be allowed.

9. The method of claim 8, wherein indicating whether future merchandise returns will be allowed, comprises presenting a warning to the consumer.

10. The method of claim 9, wherein presenting the warning to the consumer comprises at least one of the set consisting of:

printing the warning, printing the warning on a receipt for the current merchandise return, emailing the warning, electronically transmitting the warning, mailing the warning, writing a hand-written warning, displaying the warning, and providing an aural warning.

11. The method of claim 9, wherein indicating whether future merchandise returns will be allowed comprises presenting information about a period of time during which merchandise returns from the customer will not be accepted.

12. The method of claim 8, wherein determining with one or more computer processors the acceptability of future merchandise returns comprises at least one of the set consisting of:

a list of previous merchandise returns associated with the consumer, a list of previous purchase transactions associated with the consumer, an explanation of which of a set of return guidelines the consumer has exceeded or is about to exceed, and a graphical representation of the consumer'"'"'s status relative to a return authorization threshold.

13. The method of claim 8, wherein receiving a request to authorize a merchandise return further comprises transmitting information about at least one of the set consisting of:

identification of the consumer, identification of a clerk processing the merchandise return, information about a dollar value of the merchandise presented for return, information about whether an associated purchase receipt is available for the merchandise return, information about a type of merchandise return requested by the consumer, information about a location of the merchandise return, and information about a date of the merchandise return.

14. An apparatus for processing a merchandise return comprising:

a merchandise return device executing in at least one computer processor, the merchandise return device configured to receive information about a request to authorize a current merchandise return made by a consumer at a merchant'"'"'s point of return,

wherein the merchandise return device is configured to determine the acceptability of future merchandise returns by the consumer based at least in part on information about the return history of prior merchandise returns made by the consumer, and

wherein the merchandise return device is further configured to indicate whether future merchandise returns will be allowed.

15. The apparatus of claim 14, wherein the merchandise return device is configured to present a warning to the consumer.

16. The apparatus of claim 15, wherein the warning to the consumer comprises at least one of the set consisting of:

printing the warning, printing the warning on a receipt for the current merchandise return, emailing the warning, electronically transmitting the warning, mailing the warning, writing a hand-written warning, displaying the warning, and providing an aural warning.

17. The apparatus of claim 14, wherein the merchandise return device is configured to present information about a period of time during which merchandise returns from the customer will not be accepted.

18. The apparatus of claim 14, wherein the merchandise return device determines the acceptability of future merchandise returns with at least one of the set consisting of:

a list of previous merchandise returns associated with the consumer, a list of previous purchase transactions associated with the consumer, an explanation of which of a set of return guidelines the consumer has exceeded or is about to exceed, and a graphical representation of the consumer'"'"'s status relative to a return authorization threshold.

19. The apparatus of claim 14, wherein the request to authorize a merchandise return further comprises transmitting information about at least one of the set consisting of:

identification of the consumer, identification of a clerk processing the merchandise return, information about a dollar value of the merchandise presented for return, information about whether an associated purchase receipt is available for the merchandise return, information about a type of merchandise return requested by the consumer, information about a location of the merchandise return, and information about a date of the merchandise return.