Electronic call assistants with shared database
First Claim
1. A method of communicating by means of a telephone exchange arranged to communicate with a plurality of communication units comprising at least one set of communication units associated with one or more subscribers, the method including:
- providing an electronic call assistant platform to said at least one set of communication units, said electronic call assistant platform comprising at least a first electronic call assistant associated with one subscriber and a second electronic call assistant associated with said one subscriber;
allowing said first electronic call assistant access to a distinct first database;
allowing said second electronic call assistant access to a distinct second database; and
allowing the first and second electronic call assistants access to a shared common database.
2 Assignments
0 Petitions
Accused Products
Abstract
A telephone exchange (1) arranged to communicate with communication units (2, 3, 4, 5, 7) and to provide a plurality of electronic call assistants to the communication units, a first electronic call assistant (12) being provided to a first communication unit (2) and a second electronic call assistant (14) to a second communication unit (4), the first electronic call assistant (12) having access to a distinct first database (36), the second electronic call assistant (14) having access to a distinct second database (38), wherein the first (12) and second (14) electronic call assistants share a common database (40).
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Citations
17 Claims
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1. A method of communicating by means of a telephone exchange arranged to communicate with a plurality of communication units comprising at least one set of communication units associated with one or more subscribers, the method including:
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providing an electronic call assistant platform to said at least one set of communication units, said electronic call assistant platform comprising at least a first electronic call assistant associated with one subscriber and a second electronic call assistant associated with said one subscriber; allowing said first electronic call assistant access to a distinct first database; allowing said second electronic call assistant access to a distinct second database; and allowing the first and second electronic call assistants access to a shared common database.
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2. An electronic call assistant platform comprising:
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an access module that provides access to a plurality of electronic call assistants, wherein a first electronic call assistant corresponds to a first telephone and a second electronic call assistant corresponds to a second telephone; a main menu arranged to communicate with the plurality of electronic call assistants; and a database in communication with the main menu, the database including; a first portion accessible to the first electronic call assistant; a second portion accessible to the second electronic call assistant; and a third portion accessible to the first and second electronic call assistants. - View Dependent Claims (3, 4, 5, 6, 7, 8)
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9. A method of accessing an electronic call assistant platform comprising:
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providing a plurality of electronic call assistants, wherein each electronic call assistant corresponds with a distinct calling unit, and wherein the plurality of electronic call assistants are associated with a common subscriber; determining whether a calling unit corresponds to any of the plurality of electronic call assistants; and
if so,authorizing access to an electronic call assistant to which the calling unit corresponds if the calling unit matches with an identification of the common subscriber. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A method of managing incoming calls to an electronic call assistant platform, the method comprising:
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providing a plurality of electronic call assistants, wherein each electronic call assistant corresponds with a distinct calling unit, and wherein the plurality of electronic call assistants are associated with a common subscriber; receiving an incoming call from a calling unit; determining whether a called telephone number by the calling unit belongs to the common subscriber and thus corresponds to a telephone number of one of the distinct calling units associated with the plurality of electronic call assistants; if the called telephone number belongs to the common subscriber, determining whether options of an electronic call assistant associated with the one of the distinct calling units are operational, and if so, based on the options, transferring the incoming call to the electronic call assistant. - View Dependent Claims (16, 17)
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Specification