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System and method for an online speaker patch-through

  • US 8,027,453 B2
  • Filed: 07/09/2007
  • Issued: 09/27/2011
  • Est. Priority Date: 01/16/2001
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a first logic unit to provide a list of service providers to a user, indicating an availability of each of the service providers;

    a second logic unit to receive a selection from the user of a service provided by a selected service provider;

    a third logic unit to attempt to establish a real-time communications connection between the user and the selected service provider; and

    a fourth logic unit to search a database of service providers for an alternate service provider based on a pre-established set of criteria and to offer the user an option of connecting with the alternate service provider.

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