Hearing system, hearing device and method of operating and method of maintaining a hearing device
First Claim
1. Hearing device that automatically requests, without intervention of a person wearing the hearing device, an establishment of a communication connection to at least one hearing device support provider over a communication network, wherein said hearing device support provider substantially is a computer with a support or maintenance software to remotely communicate with said hearing device over said communication network, and said computer with the support or maintenance software automatically initiates, without user intervention, a task in reaction to data received from said hearing device for automatically solving a problem which lead the hearing device to request said establishment of said communication connection.
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0 Petitions
Accused Products
Abstract
The hearing device is adapted to automatically requesting an establishment of a communication connection to at least one hearing device support provider. The hearing device support provider may comprise a person knowledgeable in hearing devices, at the hearing device seller and/or at the hearing device manufacturer, and it may comprise a computer with a suitable software. Said automatically requesting said establishment of said communication connection will usually happen, when at least one change in internal status of the hearing device occurs, like a failure or a memory overflow or the upcome of a repeatedly occurring event. The hearing device may by itself decide upon the type of change in internal status, which hearing device support provider to connect to. Typically, at least one long-range communication connection is involved.
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Citations
19 Claims
- 1. Hearing device that automatically requests, without intervention of a person wearing the hearing device, an establishment of a communication connection to at least one hearing device support provider over a communication network, wherein said hearing device support provider substantially is a computer with a support or maintenance software to remotely communicate with said hearing device over said communication network, and said computer with the support or maintenance software automatically initiates, without user intervention, a task in reaction to data received from said hearing device for automatically solving a problem which lead the hearing device to request said establishment of said communication connection.
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10. A hearing system comprising
a hearing device that automatically requests, without intervention of a person wearing the hearing device, establishment of a communication connection to at least one hearing device support provider over a communication network, wherein said hearing device support provider substantially is a computer comprising a support or maintenance software to remotely communicate with said hearing device over said communication network and to automatically initiate, without user intervention, a task in response to receiving data from said hearing device, where said task is initiated by said computer comprising said support or maintenance software to solve a problem which lead the hearing device to request said establishment of said communication connection; - and
a communication device adapted to providing for long-range communication connections; wherein said hearing device is adapted to be functionally connected to said communication device to remotely communicate with said hearing device support provider over said communication network.
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- 11. Method of operating a hearing device, comprising the step of automatically, without intervention of a person wearing the hearing device, establishing a communication connection over a communication network to at least one remotely-located hearing device support provider upon a request generated automatically by said hearing device, wherein said hearing device support provider substantially is a computer with a support or maintenance software to remotely communicate with said hearing device over said communication network, said method further comprising sending data from said hearing device to said computer with said support or maintenance software, wherein said data sent from said hearing device results in said computer automatically, and without user intervention, initiating a task in reaction to receiving said data to solve a problem associated with said hearing device which lead said hearing device to perform said step of establishing said communication connection.
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18. Method for maintaining a hearing device, comprising the step of automatically, without intervention of a person wearing the hearing device, requesting establishment of a communication connection over a communication network comprising at least one long-range communication connection to at least one hearing device support provider upon a request generated automatically by said hearing device, wherein said hearing device support provider substantially is a computer with a support or maintenance software that automatically, and without user intervention, initiates a task in response to receiving data from said hearing device, where said task is initiated by said computer comprising said support or maintenance software for solving a problem associated with said hearing device which lead said hearing device to establish said communication connection.
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19. A hearing device support system comprising:
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a hearing device adapted to automatically, without intervention of a person wearing the hearing device, request an establishment of a communication connection to at least one hearing device support provider; and a computer with a support or maintenance software that is remotely located from said hearing device and is to communicate with said hearing device over a communication network comprising at least one long-range communication connection, wherein said hearing device support provider substantially is said computer and said computer is capable of initiating a task in reaction to data received from said hearing device for automatically, and without user intervention, solving a problem which lead the hearing device to request said establishment of said communication connection.
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Specification