Methods, systems and computer program products for monitoring service usage

• US 8,036,351 B2
• Filed: 11/16/2009
• Issued: 10/11/2011
• Est. Priority Date: 08/27/2004
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Aaron, Jeffrey A., Alin, Jun-Gang
• Primary Examiner(s): TIEU, BINH KIEN
• Application Number:
  US12/619,057
• Publication Number:
  US 20100063884A1
• Time in Patent Office: 694 Days
• Field of Search: 379/32.01, 379/88.11, 379/88.12, 379/111, 379/112.01, 379/112.04, 379/112.06, 379/112.07, 379/114.01, 379/114.13, 379/114.17, 379/121.01, 379/121.02, 379/121.03, 379/121.04, 379/122, 379/127.02, 379/32.04, 379/112.08, 455405-408, 455/412.2, 455/414.1, 455/418, 370/352
• US Class Current: 379/111
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0283 Price estimation or determination
• CPC Class Codes: G06Q 30/04 Billing or invoicing
• CPC Class Codes: H04L 12/14 Charging , metering or billing arrangements for data wireline or wireless communications
• CPC Class Codes: H04L 43/0876 Network utilisation, e.g. volume of load or congestion level
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/41 Billing record details, i.e. parameters, identifiers, structure of call data record [CDR]
• CPC Class Codes: H04M 15/44 Augmented, consolidated or itemized billing statement or bill presentation
• CPC Class Codes: H04M 15/49 Connection to several service providers
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/67 Transmitting arrangements for sending billing related information
• CPC Class Codes: H04M 15/70 Administration or customization aspects; Counter-checking correct charges
• CPC Class Codes: H04M 15/73 Validating charges
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 15/8257 Unit based
• CPC Class Codes: H04M 2215/0104 Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
• CPC Class Codes: H04M 2215/0108 Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0164 Billing record, e.g. Call Data Record [CDR], Toll Ticket[TT], Automatic Message Accounting [AMA], Call Line Identifier [CLI], details, i.e. parameters, identifiers, structure
• CPC Class Codes: H04M 2215/0188 Network monitoring; statistics on usage on called/calling number
• CPC Class Codes: H04M 2215/46 : Connection to several service providers
• CPC Class Codes: H04M 2215/70 : Administration aspects, modify settings or limits or counter-check correct charges
• CPC Class Codes: H04M 2215/7072 : Validate charges
• CPC Class Codes: H04M 3/36 : Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/24 : Accounting or billing
• CPC Class Codes: H04W 88/02 : Terminal devices

Abstract

Monitoring criteria is received that corresponds to a usage quantity for a plurality of services. Each of the plurality of services is provided over ones of a plurality of different communication systems. Actual service usage information is received for the plurality of services. The actual service usage information and the monitoring criteria are compared. An electronic notification message is sent when the monitoring criteria for one or more of the plurality of services is satisfied.

Claims

1. A method for monitoring the usage of a plurality of services, the method comprising:

receiving monitoring criteria corresponding to a usage quantity for a plurality of services, each of the plurality of services being provided over ones of a plurality of different communication systems;

receiving from a communications device actual service usage information for the plurality of services from a communications device wherein the monitoring criteria is received by a usage monitoring system;

comparing the service usage information and the monitoring criteria; and

sending an electronic notification message when the monitoring criteria for one or more of the plurality of services is satisfied, wherein the notification message includes a promotional message comprising information about payment plans for the plurality of services when the monitoring criteria is satisfied and the information about payment plans is based on the service usage information

wherein the electronic notification is sent by the usage monitoring system to a user device when the user initiates a service and before additional charges for services are incurred.

2. The method of claim 1, wherein the electronic notification message comprises at least one of an email message, a text message, and a page to a paging device.

3. The method of claim 1, wherein the service usage information is substantially real-time actual service usage information.

4. The method of claim 1, wherein the plurality of communication systems comprises two or more of a packet switched network, a wireless telecommunications network, and a public switched telephone network.

5. The method of claim 1, wherein the monitoring criteria corresponds to a predetermined billing cycle, and the real-time actual service usage information corresponds to service usage during the predetermined billing cycle.

6. The method of claim 1, wherein the monitoring criteria is an amount of service usage for one or more of a plurality of users, the plurality of users comprising a user group.

7. The method of claim 6, further comprising designating at least one of the plurality of users in the user group as an administrative user and accepting a change to the monitoring criteria if the change is received from the administrative user of the user group wherein the promotional message is sent to the administrative user.

8. The method of claim 6, wherein the notification message includes the real-time actual service usage information for at least one of the plurality of users in the user group.

9. The method of claim 1, wherein the notification message includes the real-time actual service usage information for at least one of the plurality of services.

10. The method of claim 1, wherein the notification message includes information concerning a stoppage of services based on a satisfied monitoring criteria.

11. The method of claim 10, further comprising sending a request to a service provider to stop providing services based on the satisfied monitoring criteria.

12. The method of claim 10, further comprising automatically discontinuing one or more of the plurality of services based on the satisfied monitoring criteria.

13. The method of claim 10, further comprising receiving a request from a user to continue services and continuing service based on the user request.

14. The method of claim 1, wherein the substantially real-time actual service usage information is received from a plurality of billing systems.

15. The method of claim 1, wherein a cost for the plurality of services is determined based on a predetermined one of a plurality of payment plans, the method comprising automatically selecting another one of the plurality of payment plans for a user when one or more of the monitoring criteria is satisfied.

16. A combined usage monitoring system for monitoring the usage of a plurality of services, the system comprising:

a communication module configured to receive monitoring criteria corresponding to a usage quantity for a plurality of services, each of the plurality of services being provided over ones of a plurality of different communication systems;

a monitor module configured to receive actual service usage information from a communications device for the plurality of services from a communications device wherein the monitoring criteria is received by a usage monitoring system and to compare the service usage information and the monitoring criteria; and

a notification module configured to send an electronic notification message when the monitoring criteria for one or more of the plurality of services is satisfied, wherein the notification message includes a promotional message comprising information about payment plans for the plurality of services when the monitoring criteria is satisfied and the information about payment plans is based on the service usage information

wherein the electronic notification is sent by the usage monitoring system to a user device when the user initiates a service and before additional charges for services are incurred.

17. The system of claim 16, wherein the electronic notification message comprises at least one of an email message, a text message, and a page to a paging device.

18. A computer program product for monitoring the usage of a plurality of services, the computer program product comprising program code embodied in a non-transitory computer-readable storage medium, the computer program code comprising:

computer program code that is configured to receive monitoring criteria corresponding to a usage quantity for a plurality of services, each of the plurality of services being provided over ones of a plurality of different communication systems;

computer program code that is configured to receive actual service usage information for the plurality of services;

computer program code that is configured to compare the service usage information and the monitoring criteria; and

computer program code that is configured to send an electronic notification message when the monitoring criteria for one or more of the plurality of services is satisfied, wherein the notification message includes a promotional message comprising information about payment plans for the plurality of services when the monitoring criteria is satisfied and the information about payment plans is based on the service usage information

wherein the electronic notification is sent when the user initiates a service and before additional charges for services are incurred.