Call intercept methods, such as for customer self-support on a mobile device
First Claim
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1. In a wireless telecommunications network, a method for providing assistance to a user of the mobile device, wherein the mobile device is associated with a home network for the user, and wherein the home network forms at least a part of the wireless telecommunications network, the method comprising:
- detecting a predetermined network event locally at the mobile device,wherein the network event indicates to the mobile device that the mobile device is roaming outside of the home network or is roaming into another network;
based at least in part on the locally detected network event, automatically executing an action at the mobile device,wherein the action is in addition to, or excludes, display to the user of an indication that the mobile device is roaming outside of the home network, and,wherein the mobile device automatically takes the action, locally at the mobile device, to provide a context-sensitive service to the user of the mobile device,wherein the context-sensitive service is a wireless service related to the roaming of the mobile device outside of the home network or the roaming into another network, andwherein the action includes providing, via the mobile device, either;
a displayable or audible notice to the user of the mobile device, oran automatic change to local settings or to functions of the mobile device.
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Abstract
A method for intercepting calls from a remote or mobile device for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber'"'"'s problems. Various other features and embodiments art disclosed.
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Citations
39 Claims
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1. In a wireless telecommunications network, a method for providing assistance to a user of the mobile device, wherein the mobile device is associated with a home network for the user, and wherein the home network forms at least a part of the wireless telecommunications network, the method comprising:
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detecting a predetermined network event locally at the mobile device, wherein the network event indicates to the mobile device that the mobile device is roaming outside of the home network or is roaming into another network; based at least in part on the locally detected network event, automatically executing an action at the mobile device, wherein the action is in addition to, or excludes, display to the user of an indication that the mobile device is roaming outside of the home network, and, wherein the mobile device automatically takes the action, locally at the mobile device, to provide a context-sensitive service to the user of the mobile device, wherein the context-sensitive service is a wireless service related to the roaming of the mobile device outside of the home network or the roaming into another network, and wherein the action includes providing, via the mobile device, either; a displayable or audible notice to the user of the mobile device, or an automatic change to local settings or to functions of the mobile device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A non-transitory computer-readable medium storing instructions, which when executed by one or more computers, perform a method of providing assistance to a user of a wireless telecommunications device, wherein the wireless telecommunications device is associated with a home network for the user, and wherein the home network forms at least a part of a wireless telecommunications network, the method comprising:
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detecting locally at the wireless telecommunications device a predetermined network event, wherein the network event indicates roaming of the wireless telecommunications device outside of the home network or roaming of the wireless telecommunications device into another network; based at least in part on the locally detected network event, automatically executing an action at the wireless telecommunications device, wherein the action is in addition to, or excludes, display to the user of an indication that the wireless telecommunications device is roaming outside of the home network, and, wherein the action is automatically taken locally at the wireless telecommunications device to provide a context-sensitive service to the user of the wireless telecommunications device, and wherein the context-sensitive service is a wireless service related to the roaming of the mobile device outside of the home network or roaming into another network, and wherein the action includes either; a displayable or audible notice to the user of the wireless telecommunications device, or an automatic change to local settings or to functions of the wireless telecommunications device. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A system for providing assistance to a user of a mobile device, wherein the mobile device is associated with a home network for the user, and wherein the home network forms at least a part of a wireless telecommunications network, the method comprising:
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means for detecting a predetermined network event locally at the mobile device, wherein the network event indicates to the mobile device that the mobile device is roaming outside of the home network or is roaming into another network; means, coupled to the means for detecting, for automatically executing an action at the mobile device, based at least in part on the locally detected network event, wherein the action is in addition to, or excludes, display to the user of an indication that the mobile device is roaming outside of the home network, and, wherein the mobile device automatically takes the action, locally at the mobile device, to provide a context-sensitive service to the user of the mobile device, and wherein the context-sensitive service is a wireless service related to the roaming of the mobile device outside of the home network or roaming into another network, and wherein the action includes providing, via the mobile device, either; a displayable or audible notice to the user of the mobile device, or an automatic change to local settings or to functions of the mobile device. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29)
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30. A method for providing additional functionality to a mobile device, the method comprising:
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locally at the mobile device, determining a predetermined network event, wherein the mobile device is associated with a home network, and wherein the home network forms at least a part of a wireless telecommunications network is associated with the mobile device, wherein the network event indicates to the mobile device that the mobile device is roaming outside of the home network or is roaming into another network; automatically performing an action at the mobile device, based at least in part on the locally detected network event, wherein the action is in addition to, or excludes, providing an indication that the mobile device is roaming outside of the home network, and, wherein the mobile device automatically takes the action, locally at the mobile device, to provide a context-sensitive service to the mobile device, and wherein the action includes providing, via the mobile device, either; a displayable or audible notice at the mobile device, or an automatic change to local settings or to functions of the mobile device. - View Dependent Claims (31, 32, 33, 34, 35, 36, 37, 38, 39)
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Specification