Method and system for processing the local return of remotely purchased products

• US 8,036,905 B2
• Filed: 02/28/2001
• Issued: 10/11/2011
• Est. Priority Date: 02/29/2000
• Status: Active Grant

• Current Assignee: Pitney Bowes Global Logistics LLC
• Original Assignee: Newgistics Incorporated
• Inventors: Siegel, Philip S.
• Primary Examiner(s): Ouellette; Jonathan
• Application Number:
  US09/796,337
• Publication Number:
  US 20010032147A1
• Time in Patent Office: 3,877 Days
• Field of Search: 705/1, 705/1.1
• US Class Current: 705/1.1
• CPC Class Codes: G06Q 10/0833 Tracking
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

The present invention provides a method and system for local return of a remotely purchased product. A guidelines-based validation and disposition decision process allows for a collection and disposition decision regarding a remotely purchased product to be made prior to returning the product to a remote retailer via an expensive shipping and handling process. By providing a dispersed method of disposition for returned product through online auction web sites, the returned product may be disposed of for consumers/partners one item at a time and the optimal financial return on the returned products may be captured.

Claims

1. A method for processing local return of products purchased from one or more of a plurality of remote retailers, the method comprising:

in response to a consumer'"'"'s decision to return a product and at a time after the initial purchase of the product from one of a plurality of remote retailers, gathering transaction information regarding a remotely purchased product in a transaction database, the transaction information gathered from a consumer using an Internet web site and a client system at a location remote from any return center;

storing a set of predetermined product return guidelines in a centralized return guideline database, the set of predetermined product return guidelines stored in the centralized return guideline database prior to the receipt of the transaction information gathered from the consumer and comprising;

return information associated with the remotely purchased product and an identified remote retailer; and

product disposition rules identifying a predetermined, retailer-selected method of disposal for the remotely purchased product;

determining eligibility of the product for return based on the set of predetermined product return guidelines;

collecting the product, if eligible for return, at a centralized location; and

disposing of the collected product based on the set of predetermined product return guidelines.

2. The method of claim 1 further comprising disposing of the collected product using an auction.

3. The method of claim 1 further comprising:

providing an Internet auction web site; and

disposing of the collected product through the Internet auction web site.

4. The method of claim 1 further comprising shipping the collected product from the centralized location to a remote retailer specific location.

5. The method of claim 1 further comprising:

providing the Internet web site operable to gather the transaction information regarding the remotely purchased product from the consumer; and

displaying, on the Internet web site, at least one set of product return guidelines.

6. The method of claim 1 further comprising crediting at least one consumer account with a value associated with the collected product.

7. The method of claim 1 further comprising logging receipt of the collected product return.

8. The method of claim 1 further comprising notifying the remote retailer from which the product was purchased of the product return.

9. The method of claim 1, wherein disposing of the collected product based on the set of predetermined product return guidelines comprises shipping the collected product to a new purchaser.

10. A method for processing local return of a remotely purchased product by a consumer using a catalog, a world wide computer communications network or other technique for directly selling to the consumer, the method comprising:

in response to a consumer'"'"'s decision to return a product and at a time after the initial purchase of the product from one of a plurality of remote retailers, gathering information concerning the remotely purchased product in a transaction database, the information gathered from the consumer using an Internet web site and a client system at a location remote from any return center;

maintaining at least one set of predetermined product return guidelines in a centralized return guideline database, the at least one set of predetermined product return guidelines stored in the centralized return guideline database prior to the gathering of information from the consumer and comprising;

return information associated with the remotely purchased product and an identified remote retailer; and

product disposition rules identifying a predetermined, retailer-selected method of disposal for the remotely purchased product;

determining eligibility of the product for return based on the set of predetermined product return guidelines;

collecting the product if determined eligible for return;

determining a preferred method for disposal of a collected product based on the product disposition rules; and

disposing of the collected product according to the preferred method for disposal.

11. The method of claim 10 further comprising:

providing the Internet web site operable to gather the information concerning the remotely purchased product; and

providing access to at least one set of product return guidelines through the web site.

12. The method of claim 10 further comprising offering the collected product for sale on an Internet auction web site.

13. The method of claim 10 further comprising crediting at least one consumer account for the collected product.

14. The method of claim 10 further comprising:

shipping the collected product to a central location; and

redistributing the collected product from the central location based on the preferred method of disposal.

15. The method of claim 11 further comprising notifying a remote retailer associated with the remote product purchase of the collected product.

16. The method of claim 10, wherein disposing of the collected product according to the preferred method for disposal comprises shipping the collected product to a new purchaser.

17. A method for enabling local return of remotely purchased products comprising:

providing customer access to predetermined product return guidelines in a return guidelines database, for a plurality of remote retailers, the predetermined product return guidelines comprising;

return information associated with a remotely purchased product and an identified remote retailer; and

product disposition rules identifying a predetermined, retailer-selected method of disposal for the remotely purchased product;

in response to a consumer'"'"'s decision to return a product and at a time after the initial purchase of the product from one of the plurality of remote retailers, gathering information regarding a transaction for the remotely purchased product in a transaction database, the information gathered from a consumer using an Internet web site and a client system at a location remote from any return center;

determining eligibility for returning the product based on the predetermined product return guidelines;

collecting products eligible for return at a local return collection site; and

disposing of collected product returns based on the predetermined product return guidelines.

18. The method of claim 17, wherein disposing of collected product returns based on the predetermined product return guidelines comprises shipping the collected product returns to a new purchaser.

19. A system for processing local return of products purchased from one or more of a plurality of remote retailers, the system comprising:

a client system at a location remote from any return center;

at least one centralized database for storing a set of predetermined product return guidelines comprising;

return information associated with a remotely purchased product and a remote retailer; and

product disposition rules identifying a predetermined, retailer-selected method of disposal for the remotely purchased product; and

a server system coupled to the client system and the at least one centralized database, the server system operable to;

in response to a consumer'"'"'s decision to return a product and at a time after the initial purchase of the product from the remote retailer, gather transaction information from a consumer using an Internet web site and the client system at the location remote from any return center;

determine eligibility of the product for return based on the set of predetermined product return guidelines; and

identify a pre-determined retailer-selected method of disposal for the remotely purchased product based on the set of predetermined product return guidelines and in response to receiving the transaction information from the consumer.

20. The system of claim 19, wherein the server system is further operable to:

provide an auction web site; and

offer the remotely purchased product on the auction web site.

21. The system of claim 19, wherein the server system is further operable to display at least a portion of the product return guidelines to the consumer on the client system located at the location remote from any returns center.

22. The system of claim 19, wherein the server system is further operable to notify a retailer associated with the remotely purchased product of an impending product return.

23. The system of claim 19, wherein the server system is further operable to credit a consumer account for the return of the remotely purchased product.