Receiving page-specific user feedback concerning one or more particular web pages of a website
First Claim
1. One or more computer-readable non-transitory storage media embodying software operable when executed to:
- use a comment icon viewable on a particular web page of a website to solicit one or more page-specific open-ended comments concerning the particular web page from a user that has accessed the particular web page;
receive the one or more page-specific open-ended comments concerning the particular web page from the user; and
obtain background data concerning a computer system of the user or a web session of the user, but not directly concerning the particular web page, for reporting to a website owner along with the one or more page-specific open-ended comments concerning the particular web page, the background data facilitating resolution of an issue reflected in the one or more page-specific open-ended comments concerning the particular web page received from the user,wherein the background data indicates one or more aspects of the computing environment of the user and comprises one or more of;
a screen resolution of a computer system of the user;
a browser type used by the user;
a user identifier that is useable to track user feedback from the user over time;
oran operating system of the computer system of the user.
6 Assignments
0 Petitions
Accused Products
Abstract
In one embodiment, a method for receiving page-specific user feedback concerning a web page of a website includes using an icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user that has accessed the page. The method includes using software associated with the comment icon and executable in a computing environment of the user to receive the one or more page-specific open-ended comments concerning the particular web page from the user and to obtain background data for reporting to a website owner along with the one or more page-specific open-ended comments concerning the particular web page. The background data facilitating resolution of an issue reflected in the one or more page-specific open-ended comments concerning the particular web page received from the user.
88 Citations
16 Claims
-
1. One or more computer-readable non-transitory storage media embodying software operable when executed to:
-
use a comment icon viewable on a particular web page of a website to solicit one or more page-specific open-ended comments concerning the particular web page from a user that has accessed the particular web page; receive the one or more page-specific open-ended comments concerning the particular web page from the user; and obtain background data concerning a computer system of the user or a web session of the user, but not directly concerning the particular web page, for reporting to a website owner along with the one or more page-specific open-ended comments concerning the particular web page, the background data facilitating resolution of an issue reflected in the one or more page-specific open-ended comments concerning the particular web page received from the user, wherein the background data indicates one or more aspects of the computing environment of the user and comprises one or more of; a screen resolution of a computer system of the user; a browser type used by the user; a user identifier that is useable to track user feedback from the user over time;
oran operating system of the computer system of the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. A method for receiving page-specific user feedback concerning a particular web page of a website, comprising:
-
using a comment icon viewable on the particular web page to solicit one or more page-specific open-ended comments concerning the particular web page from a user that has accessed the particular web page; and using software associated with the comment icon and executable in a computing environment of the user to receive the one or more page-specific open-ended comments concerning the particular web page from the user and to obtain background data concerning a computer system of the user or a web session of the user, but not directly concerning the particular web page, for reporting to a website owner along with the one or more page-specific open-ended comments concerning the particular web page, the background data facilitating resolution of an issue reflected in the one or more page-specific open-ended comments concerning the particular web page received from the user, wherein the background data indicates one or more aspects of the computing environment of the user and comprises one or more of; a screen resolution of a computer system of the user; a browser type used by the user; a user identifier that is useable to track user feedback from the user over time;
oran operating system of the computer system of the user. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
-
Specification