Emergency call service with automatic third party notification and/or bridging
DCFirst Claim
1. In a telecommunications network, a method for processing emergency calls, said method comprising:
- (a) receiving a first call at a node of the telecommunications network from a calling party that originated the first call;
(b) detecting that the received first call is an emergency call;
(c) establishing a conference bridge in response to the detected emergency call;
(d) connecting the emergency call over the conference bridge to a designated facility that handles emergency calls; and
,(e) automatically originating at least one second call associated with the conference bridge from the node to at least one predetermined third party that is different than the calling party and the facility, each third party being previously designated by the calling party along with suitable contact information for the corresponding third party in conjunction with a service feature provided to the calling party via the telecommunications network.
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Abstract
A system for processing emergency calls in a telecommunications network includes: receiving a first call at a node (30) of the telecommunications network from a calling party that originated the first call; detecting that the received first call is an emergency call; establishing a conference bridge in response to the detected emergency call; connecting the emergency call over the conference bridge to a designated facility (40) that handles emergency calls; and, automatically originating at least one second call from the node (30) to at least one predetermined third party that is different than the calling party and the facility (40).
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Citations
20 Claims
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1. In a telecommunications network, a method for processing emergency calls, said method comprising:
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(a) receiving a first call at a node of the telecommunications network from a calling party that originated the first call; (b) detecting that the received first call is an emergency call; (c) establishing a conference bridge in response to the detected emergency call; (d) connecting the emergency call over the conference bridge to a designated facility that handles emergency calls; and
,(e) automatically originating at least one second call associated with the conference bridge from the node to at least one predetermined third party that is different than the calling party and the facility, each third party being previously designated by the calling party along with suitable contact information for the corresponding third party in conjunction with a service feature provided to the calling party via the telecommunications network. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. In a telecommunications network, a system for processing emergency calls, said system comprising:
a node of the telecommunications network that receives a first call from a calling party, said node including; detecting means for detecting that the received first call is an emergency call; reserving means for reserving conference facilities in response to the detected emergency call; connecting means for connecting the emergency call using the reserved conference facilities to a designated second party that handles emergency calls; and
,calling means for automatically originating at least one second call associated with the reserved conference facilities from the node over the telecommunications network to at least one predetermined third party that is different than the calling party and the second party, each third party being previously designated by the calling party along with suitable contact information for the corresponding third party in conjunction with a service feature provided to the calling party via the telecommunications network. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
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16. A method for processing an emergency call in a telecommunications network, comprising:
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a) receiving an emergency call originated by a calling party via an end user terminal at a serving node of a telecommunications network; b) connecting the emergency call to a network facility that is at least temporarily designated to serve emergency calls for a geographic area associated with the end user terminal; and c) originating at least one additional call from the serving node to at least one additional user terminal for bridging the corresponding additional user terminal to the emergency call, each additional user terminal associated with a third party and previously designated by the calling party along with suitable contact information for the corresponding third party in conjunction with a service feature provided to the calling party via the telecommunications network. - View Dependent Claims (17, 18, 19, 20)
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Specification