System of providing information to a telephony subscriber
DCFirst Claim
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1. A system for providing information to a wireless telecommunications transmitting and receiving device, the system comprising:
- a wireless switch to;
receive a communication from the wireless telecommunications transmitting and receiving device, the communication comprising a specialized access code, wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character, and wherein the communication further includes information regarding a customer including both customer identification and information beyond customer identification; and
determine a route for directing the communication based upon the specialized access code; and
a fulfillment center to;
receive the communication via the route;
identify relevant information as a function, at least in part, of the customer identification and information beyond customer identification and further as designated by the specialized access code; and
deliver the relevant information to the wireless telecommunications transmitting and receiving device.
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Abstract
An information fulfillment system provides information to a caller having a wireless communication device. Upon manual or automatic input of access codes to the wireless communication device, the caller'"'"'s identity and the input access code are verified. Thereafter, the call is connected through the wireless network to the system messaging or fulfillment center for automatic or live-operator delivery of the requested information. Automatic verification, connection, and billing modification processes are provided for implementation of the system and method.
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Citations
56 Claims
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1. A system for providing information to a wireless telecommunications transmitting and receiving device, the system comprising:
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a wireless switch to; receive a communication from the wireless telecommunications transmitting and receiving device, the communication comprising a specialized access code, wherein the specialized access code has fewer characters than an ordinary telephone number and comprises a non-alphabetic/non-numeric character as a first character, and wherein the communication further includes information regarding a customer including both customer identification and information beyond customer identification; and determine a route for directing the communication based upon the specialized access code; and a fulfillment center to; receive the communication via the route; identify relevant information as a function, at least in part, of the customer identification and information beyond customer identification and further as designated by the specialized access code; and deliver the relevant information to the wireless telecommunications transmitting and receiving device. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for providing information to a wireless telecommunications transmitting and receiving device, the system comprising:
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a wireless switch to; receive a communication from the wireless telecommunications transmitting and receiving device, the communication comprising an access code, wherein the access code has a fewer number of characters than an ordinary telephone number and wherein the communication comprises, at least in part, information regarding a customer, the information regarding the customer including customer identification and information beyond customer identification; and determine a route for directing the communication based upon the access code; and a fulfillment center to; receive the communication via the route; identify targeted information for the communication based at least in part upon the customer identification, the information beyond customer identification, and the access code; and transmit the targeted information to the customer through the wireless telecommunications transmitting and receiving device. - View Dependent Claims (9)
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10. A system for providing information through a wireless telecommunication network to a wireless telecommunications transmitting and receiving device, the system comprising:
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a wireless switch to; receive a communication from the wireless telecommunications transmitting and receiving device, the communication comprising a specialized access code, wherein the specialized access code has a fewer number of characters than an ordinary telephone number and comprising a non-alphabetic/non-numeric character as a first character, and wherein the communication comprises, at least in part, information regarding a customer, including both customer identification and information other than customer identification; and determine a route for directing the communication based upon the specialized access code; and a fulfillment center to; receive the communication via the route; identify relevant information, the relevant information being determined as a function, at least in part, of the customer identification, information other than customer identification, and the specialized access code; and deliver the relevant information to the wireless telecommunications transmitting and receiving device. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44)
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45. A system for providing service to a customer comprising:
a fulfillment center comprising a computer to; receive a communication from a telecommunications transmitting and receiving device, the communication comprising a specialized access code and information regarding the customer, the specialized access code having a fewer number of characters than an ordinary telephone number and comprising at least one non-alphabetic/non-numeric character, and the information regarding the customer including a customer identifier and at least one of an advertiser identifier or a product identifier; and deliver at least one service to the customer based at least in part on the specialized access code and the information regarding the customer including the customer identifier and the at least one of the advertiser identifier or the product identifier. - View Dependent Claims (46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56)
Specification