Method of managing customer information
First Claim
1. A computer implemented method of managing customer information in a restaurant, said method comprising the steps of:
- presenting customer satisfaction survey questions to a customer utilizing a portable electronic survey device;
electronically obtaining and storing the customers responses in a memory in the survey device;
receiving in the survey device, a command from a base unit to download the responses;
wirelessly transmitting the responses from the survey device to the base unit in response to receiving the command; and
analyzing the responses to derive management information.
6 Assignments
0 Petitions
Accused Products
Abstract
A multi-function customer satisfaction survey device, system, and method. A restaurant management system includes a plurality of electronic tip trays and a base unit. Each of the tip trays electronically obtains and stores customer contact information, customer payment information, and responses to a customer satisfaction survey. A data transceiver wirelessly transmits the information to the base unit. The base unit collects the information and sends the contact information to a correspondence server such as an e-mail server. The payment information is sent to an external authorization network and/or the restaurant'"'"'s POS system. The survey responses are sent to an analysis unit. Particularly adverse or positive responses may be matched through the POS system to a food server and a food order.
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Citations
6 Claims
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1. A computer implemented method of managing customer information in a restaurant, said method comprising the steps of:
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presenting customer satisfaction survey questions to a customer utilizing a portable electronic survey device; electronically obtaining and storing the customers responses in a memory in the survey device; receiving in the survey device, a command from a base unit to download the responses; wirelessly transmitting the responses from the survey device to the base unit in response to receiving the command; and analyzing the responses to derive management information. - View Dependent Claims (2, 3, 4, 5, 6)
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Specification