Automated third party verification system

• US 8,046,230 B1
• Filed: 06/29/2010
• Issued: 10/25/2011
• Est. Priority Date: 11/09/1999
• Status: Expired due to Term

• Current Assignee: Red Hat, Inc. (International Business Machines Corporation)
• Original Assignee: West Corporation
• Inventors: McIntosh, Jonathan P
• Primary Examiner(s): MCFADDEN, SUSAN IRIS
• Application Number:
  US12/825,486
• Time in Patent Office: 483 Days
• Field of Search: 704/273, 379/88.02
• US Class Current: 704/273
• CPC Class Codes: G06Q 20/16 Payments settled via telecommunication systems
• CPC Class Codes: G06Q 20/24 Credit schemes, i.e. "pay after"
• CPC Class Codes: G06Q 20/305 using wired telephone networks
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: G06Q 20/409 Device specific authentication in transaction processing
• CPC Class Codes: G07C 9/38 with central registration
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 17/00 Speaker identification or verification techniques
• CPC Class Codes: G10L 17/06 Decision making techniques; Pattern matching strategies
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: G10L 19/018 Audio watermarking, i.e. embedding inaudible data in the audio signal
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

Methods and computer readable medium for providing third party verification data files to entities authorized to access the data files using a third party verification system. In an exemplary embodiment, the method includes obtaining a data file identifier and retrieving a data file of the data files corresponding to the data file identifier. The data file may be stored in a verification system and contain a digitally stored voice recording of at least one response by an individual to at least one question. From there, the retrieved data file may be transmitted to the authorized entity.

Claims

1. A method of providing data files to an entity authorized to access the data files, the method comprising:

obtaining a data file identifier;

via at least one of a computer or a telephone and

retrieving a data file of the data files corresponding to the data file identifier, wherein the data file is stored in a verification system, and wherein the retrieved data file contains a digitally stored voice recording of at least one response by an individual to at least one question.

2. The method of claim 1, further comprising transmitting the retrieved data file to the authorized entity.

3. The method of claim 2, further comprising transmitting the retrieved data file to the authorized entity from a third party verification system.

4. The method of claim 3, further comprising establishing a first communication link between the individual and the verification system.

5. The method of claim 4, further comprising recording the individual'"'"'s responses over the first communication link at the verification system.

6. The method of claim 4, further comprising establishing a second communication link between a client computer and the verification system.

7. The method of claim 6, further comprising logging the client computer onto the verification system.

8. The method of claim 7, further comprising receiving a request for the data file from the client computer and utilizing the data file for the verification authorization access.

9. A non-transitory computer readable medium including instructions, which when executed perform steps for providing data files to an entity authorized to access the data files, the steps comprising:

obtaining a data file identifier; and

retrieving a data file of the data files corresponding to the data file identifier, wherein the data file is stored in a verification system, and wherein the retrieved data file contains a digitally stored voice recording of at least one response by an individual to at least one question.

10. The non-transitory computer readable medium of claim 9, wherein the steps further comprise transmitting the retrieved data file to the authorized entity.

11. The non-transitory computer readable medium of claim 10, wherein the steps further comprise transmitting the retrieved data file to the authorized entity via a third party verification system.

12. The non-transitory computer readable medium of claim 11, further comprising establishing a first communication link between the individual and the verification system.

13. The non-transitory computer readable medium of claim 12, further comprising establishing a second communication link between a client computer and the verification system.

14. The non-transitory computer readable medium of claim 12, wherein the first communication link is a communication link by telephone over one or more of a public switched telephone network, a data network, a wireless network, and a wired network.

15. The non-transitory computer readable medium of claim 11, wherein the steps further comprise verifying authorization to access at least one of the verification system and the data file.

16. A method of providing data files to an entity authorized to access the data files, the method comprising:

obtaining a data file identifier;

via at least one of a computer or a telephone and

retrieving a data file of the data files corresponding to the data file identifier, wherein the data file is stored in a verification system, and wherein the retrieved data file is subjected to speech pattern analysis of at least one response by an individual to at least one question included in the data file.

17. The method of claim 16, further comprising transmitting the retrieved data file to the authorized entity.

18. The method of claim 17, further comprising transmitting the retrieved data file to the authorized entity from a third party verification system.

19. The method of claim 18, further comprising verifying authorization to access at least one of the said third party verification system and the data file.

20. The method of claim 19, wherein the verifying is provides verification for at least one of a telephone service provider, a long distance telephone service provider, a utility service provider, an Internet service provider, a wireless service provider, and a cable service provider.