Method and system for conducting a chat

• US 8,046,259 B1
• Filed: 10/23/2002
• Issued: 10/25/2011
• Est. Priority Date: 10/23/2002
• Status: Active Grant

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Agrawal, Ashish, Cooper, Ezra, Siegel, Hilliard B., Frederick, Robert
• Primary Examiner(s): Myhre; James W
• Application Number:
  US10/279,088
• Time in Patent Office: 3,289 Days
• Field of Search: 705/14.73
• US Class Current: 705/14.73
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 65/60 Network streaming of media packets

Abstract

A method and system for conducting a chat session with multiple chat members. The chat system receives chat comments from the chat members. The chat system attempts to identify a topic or subject of the chat comment. The chat system may then retrieve product or product category advertisements relevant to the identified topic. The chat system then effects the display of the chat comment along with the retrieved advertisements to each chat member. The chat system thus dynamically recognizes the topic of chat comments and displays relevant additional information along with the chat comments.

Claims

1. A method implemented in a computer system for displaying an advertisement in a chat session, the chat session being associated with a node of a browse hierarchy, the method comprising:

receiving chat comments from a plurality of chat members of the chat session; and

after each chat comment is received from one of the plurality of chat members during the chat session,

identifying, using a component of the computer system, whether the chat comment is related to one or more of a plurality of previously-submitted search queries;

if the chat comment is related to one or more of the plurality of previously-submitted search queries, identifying, using a component of the computer system, from among the plurality of previously-submitted search queries a related search query that is most closely related to the chat comment;

identifying at least one product associated with the related search query;

determining whether the at least one product is related to the node of the browse hierarchy that is associated with the chat session;

if the at least one product is related to the node of the browse hierarchy, retrieving an advertisement for the at least one product using a component of the computer system; and

providing the retrieved advertisement for display to the chat members, the advertisement being sent using a component of the computer system.

2. The method of claim 1 wherein a mapping is updated between the previously-submitted search queries and related products in response to additional user interactions.

3. The method of claim 2 wherein the mapping is based at least in part on purchases of products identified by results of the user-submitted queries.

4. The method of claim 1 wherein the identifying of a topic uses description-based recognition.

5. The method of claim 4 wherein the description-based recognition selects combinations of words of the received chat comment and when each word of the combination is in a description of a product, selects that product as the topic of the received chat session.

6. The method of claim 5 wherein the product is selected when the combination of words is in the description of only one product.

7. The method of claim 5 wherein the description of the product is a title associated with the product.

8. The method of claim 1, further comprising:

causing an announcement to be presented on a display page for the at least one product, the announcement indicating that a chat session relating to that product is in progress.

9. The method of claim 8 wherein the announcement includes a link to join the chat session.

10. The method of claim 8 wherein the announcement includes a chat comment of the chat session.

11. The method of claim 1, further comprising:

identifying the at least one product that is associated with the related search query based on a metric associated with the product.

12. The method of claim 11 wherein the metric is based on profit margin of the product.

13. The method of claim 11 wherein the metric is based on popularity of the product.

14. The method of claim 1, further comprising:

identifying the at least one product that is associated with the related search query based at least in part on an attribute of the chat member from whom the chat comment is received.

15. The method of claim 14 wherein the attribute is a rating of product reviews submitted by the chat member.

16. The method of claim 14 wherein the attribute is whether the chat member is designated as a moderator of the chat session.

17. The method of claim 1 including dynamically associating the chat session with a descendent node of the node.

18. The method of claim 17 wherein the chat session is associated based on a number of chat members of the chat session.

19. The method of claim 17 wherein the chat session is associated based on relevance of topics of the chat comments of the chat session to a child node.

20. The method of claim 1 wherein the chat session is dynamically associated with an ancestor node of the node.

21. The method of claim 1 including sending a message to a display page server for the node indicating that a chat session is associated with the node so that an indication to join the chat session can be added to a display page for the node.

22. The method of claim 1 including sending a message to a display page server indicating that a chat session related to the at least one product associated with the related search query is in progress so that an indication to join the chat session can be added to a display page for the product.

23. The method of claim 1 wherein the user-submitted queries include search queries submitted on an ecommerce site, the search queries being entered by users to locate products of interest on the ecommerce site.

24. The method of claim 1, wherein determining whether the at least one product is related to the node of the browse hierarchy associated with the chat session comprises:

accessing a list of approved products that are permitted to be advertised in chat sessions that are associated with the node of the browse hierarchy; and

determining whether the at least one product is included on the list of products.

25. The method of claim 1, wherein, by retrieving an advertisement for the at least one product if the at least one product is related to the node of the browse hierarchy associated with the chat session, a chat member who strays from an overall topic of the chat session is prevented from causing spurious advertisements to be displayed.

26. The method of claim 25, wherein the threshold is low at a start of the chat session so as to ensure an advertisement is quickly retrieved and provided for display and wherein the threshold increases as the chat session continues so as to ensure display of advertisements for products that are related to the chat comments.

27. The method of claim 1, further comprising:

determining whether a relatedness between the chat comment and the related search query exceeds a threshold; and

if the relatedness between the chat comment and the related search query does not exceed the threshold, preventing an advertisement for a product that is related to the related search query from being displayed.

28. A computer-readable medium storing executable program code for providing additional information relating to a chat session, the chat session being associated with a node of a browse hierarchy, wherein the executable program code, when executed, performs the steps of:

receiving chat comments from a plurality of chat members of the chat session; and

after each chat comment is received from one of the plurality of chat members during the chat session,

identifying whether the chat comment is related to one or more of a plurality of previously-submitted search queries;

if the chat comment is related to one or more of the plurality of previously-submitted search queries, identifying from among the one or more of the plurality of previously-submitted search queries a related search query that is most closely related to the chat comment;

identifying at least one product associated with the related search query;

determining whether the at least one product is related to the node of the browse hierarchy that is associated with the chat session;

if the at least one product is related to the node of the browse hierarchy, retrieving an advertisement for the at least one product; and

providing the retrieved advertisement for display to the chat members of the chat session.

29. The method of claim 28 wherein the recognizing of a topic uses description-based recognition.

30. A computer system for displaying an advertisement in a chat session that is associated with a node of a browse hierarchy, comprising:

a computer processor; and

computer memory including instructions that, when executed by the computer processor, provide functionality for displaying an advertisement in a chat session, comprising;

receiving chat comments from a plurality of chat members of the chat session; and

after each chat comment is received from one of the plurality of chat members during the chat session,

identifying whether the chat comment is related to one or more of a plurality of previously-submitted search queries;

if the chat comment is related to one or more of the plurality of previously-submitted search queries, identifying from among the one or more of the plurality of previously-submitted search queries a related search query that is most closely related to the chat comment;

identifying at least one product associated with the related search query;

determining whether the at least one product is related to the node of the browse hierarchy that is associated with the chat session;

if the at least one product is related to the node of the browse hierarchy, retrieving an advertisement for the at least one product; and

providing the retrieved advertisement for display to the chat members of the chat session.

31. The computer system of claim 30 further comprising announcing of the chat session through a display page associated with the node.

32. The computer system of claim 31 wherein the announcing is effected by sending a message to a web server that serves display pages for the node.

33. The computer system of claim 30 wherein the component that recognizes topics uses description-based recognition.

34. The computer system of claim 30 wherein the instructions, when executed by the computer processor, further dynamically associate chat sessions with a plurality of nodes of the browse hierarchy.

35. The computer system of claim 30 wherein the user-submitted queries include search queries submitted on an ecommerce site, the search queries being entered by users to locate products of interest on the ecommerce site.