System and method for providing intelligence centers

• US 8,046,387 B2
• Filed: 07/20/2010
• Issued: 10/25/2011
• Est. Priority Date: 06/04/2004
• Status: Expired due to Fees

• Current Assignee: Callidus Software, Inc. (SAP SE)
• Original Assignee: Icentera Corporation
• Inventors: Nelson, Craig
• Primary Examiner(s): Chbouki; Tarek
• Application Number:
  US12/839,865
• Publication Number:
  US 20110016407A1
• Time in Patent Office: 462 Days
• Field of Search: None
• US Class Current: 707/803
• CPC Class Codes: G06F 16/113 Details of archiving lifecycle management in storage systems G06F3/0649; backup systems G06F11/1446
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06Q 30/01 Customer relationship services

Abstract

Disclosed herein, among other things, is a system comprising a content repository, a communication portal developer, a content manager, and an analytic engine. The content repository is adapted to store electronic content in a computer-readable storage medium. The communication portal developer includes at least one wizard to create a plurality of customizable portals without coding software. Each customizable portal is accessible to one or more selected visitors through a web browser. The content manager is adapted to publish selectable electronic content to selectable portals. The content manager includes at least one wizard to populate and manage the electronic content within the content repository. The analytic engine analyzes electronic content use and visitor behavior while logged into their customizable portal. In various embodiments, the analytics are provided in real time or near real time. Other embodiments are disclosed herein.

Claims

1. A system to provide portals accessible through web browsers, wherein the system for providing the portals is configured to allow privileged users to set up and configure the portals through which visitors access content, the system comprising processing circuitry configured to operate on instructions stored in a memory to provide:

a content repository configured to store electronic content and metadata in a computer-readable storage medium and to associate the stored electronic content with the metadata and with potential audience types for the stored electronic content;

a communication portal developer configured to provide browser accessible interfaces usable by the privileged users to create a plurality of customizable portals and configured to provide templates usable by the privileged users to create the plurality of customizable portals without software code development,

wherein the browser accessible interfaces provided by the communication portal developer includes an audience interface, a portal content interface and a user interface,

wherein for each portal created by the privileged users,

the audience interface is configured to provide a list of potential audience types for the portal and enable selection of an audience type for the portal from the list,

the portal content interface is configured to provide a list of electronic content associated with the selected audience for potential publication to the portal and enable selection of electronic content from the list to be published for the selected audience type, wherein the portal content interface is usable by the privileged users to search through the electronic content using metadata, and

a user interface is usable to add selected visitors to the portal who are authorized to view the published content; and

a real-time or near real-time analytic engine configured to provide a browser accessible interface for the privileged users to analyze use of the published electronic content on the customizable portals and visitor behavior while logged into their customizable portal, wherein the analytic engine includes an interface configured to present a list of selectable reports,

wherein each customizable portal is accessible to the selected visitors, and each customizable portal is configured to enable the selected visitors to view the published electronic data.

2. The system of claim 1, wherein the content repository and the communication portal developer include a user interface with a skin customized to provide consistent branding for a user of the system.

3. The system of claim 2, wherein the skin includes a font type, a font size graphics, and color extracted from an existing website of the organization.

4. The system of claim 3, wherein at least one of the font type, a font size, the graphics and the color are automatically extracted from the existing website of the organization.

5. The system of claim 1, further comprising a dashboard interface, wherein the dashboard interface is configured to provide portal information, analysis of the electronic content use and visitor behavior, and email communications in a single display.

6. The system of claim 1, wherein the communication portal developer is configured to provide a browser accessible interface usable by the privileged users to copy and paste graphics to customize portal branding.

7. The system of claim 1, wherein the content repository is configured to use categories to associate stored electronic content with potential audiences.

8. The system of claim 7, wherein each item of electronic content is stored once in the content repository and is capable of being selected by the portal developer for publication to multiple portals.

9. The system of claim 1, further comprising a search engine configured to search for electronic content within the content repository by a keyword and configured to search for electronic content within the content repository by at least one category, the search engine including an interface configured to present a list of selectable options for each category.

10. The system of claim 9, wherein:

the content manager is configured to present a list of potential metadata for the electronic content usable by the privileged users to select metadata from the list to be associated with the electronic content; and

the search engine is configured to use the metadata to search for electronic content within the content repository.

11. The system of claim 9, wherein the search engine includes at least one table-based wizard configured to ask a number of questions, to provide a list of potential answers to the questions for selection, and to use the selected answers from the list to search for electronic content within the content repository.

12. The system of claim 11, wherein the portal content interface of the communication portal developer is configured to use the at least one table-based wizard to provide the list of electronic content associated with the selected audience for potential publication to the portal.

13. The system of claim 1, wherein the reports include application reports, including a report regarding application page activity, and a report regarding application user activity.

14. The system of claim 1, wherein the reports include item reports, including a report regarding content types, a report regarding item usage, a report regarding emailed items, a report regarding items published to portals, and a report regarding viewed items.

15. The system of claim 1, wherein the reports include portal reports, including reports regarding portal activity including what electronic content was used and what activities were being performed, reports regarding specific industries, and reports regarding specific products.

16. The system of claim 1, wherein the content repository includes a log to post messages, the portals including an interface adapted to display a posted message and present a selectable item to request an alert when a reply message is posted.

17. The system of claim 1, wherein the system is configured to send an alert to users of a customizable portal in response to portal activity, the portal activity including at least one of electronic content posted to the portal, user activity, and a blog posting.

18. A system to provide portals accessible through web browsers, wherein the system for providing the portals is configured to allow privileged users to set up and configure the portals through which visitors access content, the system comprising processing circuitry configured to operate on instructions stored in a memory to provide:

means for populating electronic content stored in a content repository, wherein the means for populating and managing includes;

means for using at least one browser-accessible interface for the privileged users to access at least one programming wizard and template to populate electronic content; and

using at least one browser-accessible interface for the privileged users to access at least one programming wizard to associate the electronic content with metadata and with potential audience types;

means for creating customizable communication portals without software code development, wherein the means for creating includes means for using at last one browser accessible interface for the privileged users to access at least one programming wizard and using at least one template to;

select an audience type for the portal from a list of potential audience types provided by the at least one wizard;

search through the electronic content using metadata;

select electronic content from a list of electronic content provided by the at least one wizard, for publication to the selected audience; and

add selected visitors to the portal who are authorized to view content through the portal;

means for publishing, using at least one browser accessible interface for the privileged users, selected electronic content from the content repository to selected portals, wherein publishing selected electronic content includes dynamically delivering the selected electronic content; and

means for analyzing the electronic content use and portal use in real-time or near real-time, wherein analyzing includes providing a browser accessible interface usable by the privileged users to analyze use of the published electronic content and visitor behavior.

19. A method for using a system to provide portals accessible through web browsers, wherein the system is configured to allow privileged users to set up and configure the portals through which visitors access content, the method comprising:

populating electronic content in a content repository, wherein populating includes;

using at least one browser-accessible interface for the privileged users to access at least one programming wizard and template to populate electronic content; and

using at least one browser-accessible interface for the privileged users to access at least one programming wizard to associate the electronic content with metadata and with potential audience types;

creating customizable communication portals without software code development, wherein creating for each portal includes using at least one browser accessible interface for the privileged users to access at least one programming wizard and using at least one template to;

select an audience type for the portal from a list of potential audience types provided by the at least one wizard;

search through the electronic content using metadata;

select electronic content, from a list of electronic content provided by the at least one wizard, for publication to the selected audience; and

add selected visitors to the portal who are authorized to view content through the portal;

publishing, using at least one browser accessible interface for the privileged users, selected electronic content from the content repository to selected portals, wherein publishing selected electronic content includes dynamically delivering the selected electronic content; and

analyzing the electronic content use and portal use in real-time or near real-time, wherein analyzing includes providing a browser accessible interface usable by the privileged users to analyze use of the published electronic content and visitor behavior.

20. The method of claim 19, further comprising automatically ranking the electronic content within the content repository.

21. The method of claim 19, wherein populating and managing electronic content includes packaging information in electronic binders to correspond to an organization'"'"'s information structure.

22. The method of claim 19, further comprising searching for electronic content in the content repository using metatags and keywords.

23. The method of claim 22, further comprising providing a guided search in a context of intended content use using the metatags.

24. The method of claim 19, wherein creating customizable portals includes branding the portals for the specific user, including copying and pasting graphics associated with brands to the portals.

25. The method of claim 19, wherein analyzing includes providing a browser accessible interface usable by the privileged users to analyze use of the published electronic content and visitor behavior, wherein analyzing electronic content use and portal use includes providing continuous, real-time data regarding the content use and the portal use.

26. The method of claim 19, further comprising posting online journal entries from a plurality of users on the portal.

27. A method for using a communication portal developer to create a portal through a browser-accessible user interface provided by the communication portal developer without software code development, the method comprising:

selecting an owner of the portal through the browser-accessible user interface from a list of potential owners provided by the communication portal developer;

selecting an audience type for the portal through the browser-accessible user interface from a list of potential audience types provided by the communication portal developer;

selecting electronic content through the browser-accessible user interface from a list of available electronic content stored in a content repository, the list of available electronic content being dependent on the selected audience type;

adding electronic content through the browser-accessible user interface from a content repository to the portal, wherein the electronic content is the selected electronic content;

selecting visitors, through the browser-accessible user interface, to the portal who are authorized to view the selected electronic content through the portal; and

analyzing use of the electronic content and portal use in real-time or near real-time, wherein analyzing includes providing a browser accessible interface usable by the privileged users to analyze use of the published electronic content and visitor behavior.

28. The method of claim 27, further comprising adding company details for the portal.

29. The method of claim 27, wherein adding company details includes importing company information from an external contact management database.

30. The method of claim 27, further comprising customizing a portal home page, including copying and pasting graphics to the portal home page.

31. The method of claim 27, further comprising adding an electronic binder to the portal, the binder including a collection of related electronic content stored in the content repository.

32. The method of claim 27, wherein adding electronic content from the content repository to the portal includes adding electronic content from a content index for the portal type.

33. The method of claim 27, further comprising sending a password for the user to the user using email.

34. The method of claim 27, further comprising informing the owner of the portal when the user logs onto the portal.

35. The method of claim 27, further comprising assigning an account team to the portal.

36. The method of claim 27, wherein selecting an audience type for the portal from a list of potential audience types provided by the interface includes selecting an audience industry from a list of audience industries provided by the interface.

37. The method of claim 27, wherein selecting visitors to the portal through the browser-accessible user interface includes selecting users from a list of potential visitors provided by the interface.

38. A computer system, comprising processing circuitry configured to operate on instructions stored in a memory to provide:

a content repository adapted to store electronic content in a computer-readable storage medium;

a communication portal developer to develop customized portals, including;

a portal owner-interface to provide a list of potential owners and to enable selection of a portal owner from the list of potential owners;

an audience interface to provide a list of potential audiences and to enable selection of an audience from the list of potential audiences, wherein the audience interface includes;

an audience type interface to provide a list of potential audience types and to enable selection of an audience type from the list of potential audience types; and

an audience industry interface to provide a list of potential audience industries and to enable selection of an audience industry from the list of potential audience industries;

a portal content interface to provide a list of potential electronic content stored in the content repository and accessible through the portal, and to enable selection of portal content from the list of potential electronic contents; and

a portal user interface to enter one or more portal users; and

a real-time or near real-time analytic engine configured to provide a browser accessible interface for the privileged users to analyze use of the published electronic content on the customizable portals and visitor behavior while logged into their customizable portal, wherein the analytic engine includes an interface configured to present a list of selectable reports.

39. The system of claim 38, wherein the list of potential electronic content accessible through the portal is based on a selected audience.

40. The system of claim 38, wherein the portal content interface includes at least one electronic binder used to organize a collection of related electronic content stored in the content repository.