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Methods systems, and products for processing responses in prompting systems

  • US 8,050,392 B2
  • Filed: 03/17/2006
  • Issued: 11/01/2011
  • Est. Priority Date: 03/17/2006
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • receiving a first communication from a sender;

    receiving a destination response to a final prompt in a menu of prompts;

    tagging the destination response with a destination location identifier that identifies destination subject matter in the menu of prompts that corresponds to the destination response;

    storing the destination location identifier in a database that associates the destination location identifier to an Internet protocol address and to the destination subject matter;

    receiving a subsequent communication associated with the Internet protocol address;

    querying the database for the Internet protocol address;

    retrieving the destination location identifier associated with the Internet protocol address of the first communication from the sender;

    querying another database for the destination location identifier, the another database associating location identifiers to another subject matter;

    retrieving the another subject matter associated with the destination location identifier;

    inserting the another subject matter into a template;

    presenting the template during the subsequent communication to return to the destination subject matter of the first communication from the sender; and

    navigating to the destination subject matter.

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