Method and apparatus for delivering services
First Claim
1. A method of providing a service to a user of the service comprising the steps of:
- establishing a first communication connection, the first communication connection being between a user communication device and a service provider agent;
requesting a service from the service provider agent via the first communication connection;
providing location information identifying a location of the user to the service provider agent;
dispatching a service provider to the location of the user communication device based upon the requested service and the location information;
establishing a second communication connection, the second communication connection being a direct peer-to-peer communication connection between the user communication device and a communication device of the service provider; and
completing a service transaction via the second communication connection upon rendering of the service at the location of the user by the service provider.
4 Assignments
0 Petitions
Accused Products
Abstract
A user requests a service using a communication device (102) capable of providing information about the location of the user. The request is communicated by the communication device (102) along with information about the location of the user to a service provider agent (108) capable of dispatching a service provider (112) responsive to the service request. The service provider agent (108) may deliver to the user information relating to the manner in which the service will be rendered and information to facilitate payment for the service. This information may be provided by way of a token delivered to the user'"'"'s communication device (102). Once the service is rendered, and the user is proximate the service provider (112), the service provider (112) and the communication device (102) exchange data to complete the service transaction, which may include information necessary to render the service and to affect payment for the service.
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Citations
23 Claims
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1. A method of providing a service to a user of the service comprising the steps of:
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establishing a first communication connection, the first communication connection being between a user communication device and a service provider agent; requesting a service from the service provider agent via the first communication connection; providing location information identifying a location of the user to the service provider agent; dispatching a service provider to the location of the user communication device based upon the requested service and the location information; establishing a second communication connection, the second communication connection being a direct peer-to-peer communication connection between the user communication device and a communication device of the service provider; and completing a service transaction via the second communication connection upon rendering of the service at the location of the user by the service provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A user communication device comprising:
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a processor coupled to a memory, the memory including a control program for controlling operation of the processor; a transceiver coupled to the processor, the transceiver being operable to establish a first communication connection with a service provider agent and a second communication connection with a service provider device; and a user interface coupled to the processor; wherein, the processor is operable responsive to an input at the user interface to cause the transceiver to communicate via the first communication connection a service request to the service provider agent, the service request including location information relating to the user communication device, and to communicate service transaction data directly with the service provider device, which is dispatched to a location of the user communication device responsive to the service request and the location information, via the second communication connection, which is a direct peer-to-peer communication connection between the user communication device and the service provider device, upon rendering of the requested service. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23)
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Specification