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Method for order taking using interactive virtual human agents

  • US 8,054,951 B1
  • Filed: 02/10/2006
  • Issued: 11/08/2011
  • Est. Priority Date: 04/29/2005
  • Status: Expired due to Fees
First Claim
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1. A method for telephonic sales order processing, the method steps comprising:

  • establishing a call connection with a called party;

    playing a recorded greeting over the call connection;

    monitoring a vocal response of a called party;

    repeating the recorded greeting, if the monitored vocal response does not match a user-defined expected quantity;

    identifying the meaning of the vocal response of the called party substituting responses with a default response if the responses can not be verified;

    playing a recording in response to the vocal response of the called party;

    repeating the recording if an audible interruption occurs before the playing of the recording is completed;

    andstoring the vocal response on a non-transitory computer-readable medium using a computer.

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