Systems and methods for visual presentation and selection of IVR menu

• US 8,054,952 B1
• Filed: 06/13/2011
• Issued: 11/08/2011
• Est. Priority Date: 09/10/2010
• Status: Active Grant

• Current Assignee: Tal Lavian, Zvi Or-Bach
• Original Assignee: Tal Lavian, Zvi Or-Bach
• Inventors: Or-Bach, Zvi, Lavian, Tal
• Primary Examiner(s): CARONE, MICHAEL J
• Application Number:
  US13/159,093
• Time in Patent Office: 148 Days
• Field of Search: 379/29.01, 379/88.18, 379/114.23, 379/142.05, 379/265.09, 379/76, 379/88.01, 379/88.16, 379/88.22, 379/93.02, 379/93.34, 379/100.14, 379/111, 379/201.01, 434/219, 434/169, 455/414.1, 455/419, 705/41, 705/14.72, 705/39, 725/110, 725/6, 340/5.41, 704/247, 704/273, 704/275
• US Class Current: 379/88.18
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: H04L 12/6418 Hybrid transport
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 1/2477 for selecting a function from a menu display H04M1/2474 takes precedence
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 1/27453 Directories allowing storage of additional subscriber data, e.g. metadata
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 2203/254 where the visual mode comprises menus
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a processor; and a memory coupled to the processor. The memory comprises a list of telephone numbers associated with one or more destinations implementing IVR, wherein the destinations are grouped based on at least one category; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor for at least one personal record from the at least one user and for storing the at least one personal record in the IVR database.

Claims

1. A system for generating an Interactive Voice Response (IVR) database, the system comprising:

a processor; and

a memory coupled to the processor, the memory comprising;

a list of telephone numbers associated with one or more destinations implementing IVR, wherein the destinations are grouped based on at least one category;

instructions executable by the processor for automatically communicating with at least one user; and

instructions executable by the processor for at least one personal record from said at least one user and for storing said at least one personal record in the IVR database.

2. The system of claim 1, wherein said memory further comprises instructions executable by said processor for associating at least one icon code with said at least one personal record in said IVR database.

3. The system of claim 1, wherein said memory further comprises instructions executable by said processor for downloading one or more activation codes associated with at least one personal record, and wherein said activation codes are associated with one or more internal destinations of said at least one personal record.

4. The system of claim 3, wherein said memory further comprises instructions executable by said processor for obtaining permission for performing said download of said one or more activation codes.

5. The system of claim 1, wherein said memory further comprises instructions for associating personal record of at least one caller with at least one of said telephone numbers and with said at least one caller'"'"'s phone number.

6. The system of claim 1, wherein a code related to a business domain of at least one of said destinations, is associated with a at least one of said personal record.

7. A system for construction an Interactive Voice Response (IVR) database comprising one or more records, the system comprising:

a processor; and

a memory coupled to the processer, the memory comprising;

a list of telephone numbers associated with a plurality of destinations implementing IVR menus, wherein the destinations are grouped based on one or more business domains;

instructions executable by the processor for calling a telephone number from the list; and

instructions executable by the processor for using speech recognition of the IVR menus to generate the one or more records of the IVR database and for scoring quality of said speech recognition.

8. The system of claim 7, wherein said memory further comprises a limited set of terms associated with said destination'"'"'s business domain and wherein said terms are to be used by said speech recognition.

9. The system of claim 7, wherein said memory further comprises instructions executable by the processor to generate a voice command.

10. The system of claim 7, wherein said instructions for calling comprise generating a plurality of calls at different times to a destination.

11. The system of claim 7, wherein said memory further comprises instructions executable by the processor for:

detecting a legal notice associated with the IVR menus;

storing the legal notice in the memory; and

associating the legal notice with an identification code of said IVR.

12. The system of claim 7, wherein said memory further comprises instructions executable by the processor for characterizing said IVR as one or more preset types of IVR.

13. The system of claim 7, wherein said memory further comprises at least one icon code associated with an internal destination.

14. A device for storing data for access by a processor, the data for enhancing interaction with plurality of Interactive Voice Response (IVR) menus, the device comprising:

a database stored in the device and comprising a plurality of records,

wherein each of said records comprises an IVR identity code, one or more internal destinations, and one or more activation codes,

wherein each activation code corresponds to one of said internal destinations; and

wherein at least one of said one or more internal destinations is associated with an icon code; and

a display to present said icon to a user.

15. The device of claim 14, wherein said activation code is associated with a recorded or a synthesized voice phrase.

16. The device of claim 14,

wherein at least one of said internal destinations comprises a sub-record, and

wherein the sub-record comprises one or more sub-internal destinations and plurality of activation codes corresponding to one of said sub-internal destinations.

17. The device of claim 14, wherein the database further comprises time information associated with the IVR identity code.

18. The device of claim 14, wherein at least one of the plurality of records comprises personal data of a caller.

19. The device of claim 14, wherein at least one of said records comprises a business domain code associated with said IVR identity code.

20. The device of claim 14, wherein at least one of said plurality of records comprises a legal notice associated with said IVR identity code.