Apparatus and method for processing phone-in prescriptions

• US 8,060,380 B2
• Filed: 04/19/2010
• Issued: 11/15/2011
• Est. Priority Date: 01/28/2002
• Status: Expired due to Fees

• Current Assignee: Express Scripts Strategic Development, Inc. (The Cigna Group)
• Original Assignee: Medco Health Solutions Incorporated (The Cigna Group)
• Inventors: Kosinski, Diana L., Sullivan, Mark W., McNamara, Steven M., Russo, Melissa
• Primary Examiner(s): Morgan; Robert
• Assistant Examiner(s): Fuelling; Michael
• Application Number:
  US12/763,076
• Publication Number:
  US 20100205010A1
• Time in Patent Office: 575 Days
• Field of Search: 705/2, 705/3
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/0875 Itemisation or classification of parts, supplies or services, e.g. bill of materials
• CPC Class Codes: G06Q 20/203 Inventory monitoring
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 20/10 relating to drugs or medications, e.g. for ensuring correct administration to patients
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring

Abstract

An apparatus and method are disclosed for processing phone-in prescription requests. The apparatus is in the form of a prescription processing network that includes a prescription processing system and a communication device remotely located from the prescription processing system. The communication device is used to establish a communication channel with the prescription processing system and submit a prescription request over the communication channel. A pharmacist, associated with the prescription processing system, prepares a completed prescription form based, at least in part, on the submitted prescription request. The prescription processing network also includes a pharmacy for receiving the completed prescription form, and filling the prescription request based on the completed prescription form.

Claims

1. A prescription processing method implemented by a prescription processing system comprising:

receiving an audible prescription request from a remote source to establish a connection with a local prescription processing system;

establishing a connection with the remote source;

capturing, by a computer, the audible prescription request;

digitizing the audible prescription request, and generating an identification file, including identification data, for the digitized audible prescription request and associating the identification file and the digitized audible prescription request;

retrieving information comprising non-medication related information from the digitized audible prescription request at the prescription processing system, and wherein the non-medication related information comprises at least one of member'"'"'s name, member'"'"'s identification number, physician information, and patient information;

enabling personnel associated with the prescription processing system to independently assesses correctness of the digitized audible prescription request and complete the prescription information based on the digitized audible prescription request, said personnel comprising a non-physician and non-pharmacist users electronically signing a patient'"'"'s orders resulting from said independently assessing; and

transmitting the completed prescription information to at least one pharmacy for filling said prescription request based on the completed prescription information.

2. The method of claim 1, further comprising interactive communication between a physician and a voice messaging system.

3. The method of claim 2, further comprising prompting the physician for information associated with a prescription request through the voice messaging system.

4. The method of claim 2, further comprising providing real time data associated with a patient data file using the voice messaging system.

5. The method of claim 1, further comprising:

generating another identification file, including additional identification data, for the digitized audible prescription request; and

concatenating the identification files with the digitized audible prescription request to form a prescription file.

6. The method of claim 1, wherein when a prescription request is a new prescription, further comprising:

transmitting member information, patient information, and medication information;

determining if there is an existing unique prescription number for renewal; and

requesting the existing unique prescription number if it is available.

7. The method of claim 1, further comprising:

determining whether there is a change in patient therapy that would affect one or more aspects of the digitized audible prescription request; and

when there is no change in patient therapy, then processing the submitted digitized audible prescription request to obtain the users'"'"' approval, and closing the digitized audible prescription request.

8. The method of claim 7, wherein when the digitized audible prescription request is closed, further comprising:

determining when the remote source would like to submit a new prescription request;

repeating the determining when the remote source would like to submit a second new prescription request; and

terminating the connection when the remote source fails to submit a new prescription request.

9. The method of claim 1, further comprising:

comparing a physician'"'"'s phone number and a prescription number; and

when the physician'"'"'s phone number and the prescription number result in a predetermined relationship, wherein the predetermined relationship is a match between the physician'"'"'s phone number and the prescription number and a stored physician'"'"'s phone number and a stored prescription number stored at the prescription processing system, initiating the filling of the digitized audible prescription request by the prescription processing system.

10. The method of claim 1, further comprising:

receiving another request from a remote source to establish a connection with a local prescription processing system;

establishing another connection with the remote source;

receiving another prescription request;

receiving another communication by personnel associated with the prescription processing system to independently assess the correctness of the another prescription request;

receiving prescription information based, at least partially, on the another prescription request;

transmitting the completed prescription information for the another prescription request to the pharmacy to be filled.