System and method for obtaining merchandise information

• US 8,060,412 B2
• Filed: 04/25/2007
• Issued: 11/15/2011
• Est. Priority Date: 04/25/2007
• Status: Expired due to Fees

• Current Assignee: Walter Steven Rosenbaum
• Original Assignee: Walter Steven Rosenbaum
• Inventors: Rosenbaum, Nathaniel E., Rosenbaum, Walter Steven
• Primary Examiner(s): Garg; Yogesh C
• Application Number:
  US11/740,261
• Publication Number:
  US 20080270249A1
• Time in Patent Office: 1,665 Days
• Field of Search: 705/14.23, 705/14.25, 705/14.36, 705/26.1, 704/244, 704/257, 704/275
• US Class Current: 705/26.1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0222 During e-commerce, i.e. online transactions
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

In a method of obtaining merchandise information from a store system using speech processing technology to determine a spoken query entry, an information inquiry from a customer regarding a particular product is received via a communication network. The location of the customer is determined, which is then used to determine a store closest to the customer. A merchandise database is searched for the inquired information regarding the particular product, wherein searching the merchandise database is limited to products available at the store closest to the customer location. The inquired information is retrieved from the merchandise database, and transmitted to the customer.

Claims

1. A method of obtaining merchandise information from a merchandise locating digital processing system for a store, comprising:

receiving into the merchandise locating digital processing system via a communication network a spoken information inquiry from a customer regarding a location of a particular product in the store;

using speech recognition technology within the merchandise locating digital processing system to recognize the content of the spoken information inquiry from the customer;

processing information received via the communication network to determine a location of the customer;

using the customer location to determine a location of a branch of the store closest to the customer;

searching for the inquired information regarding the particular product in a merchandise database within the merchandise locating digital processing system by initially comparing the spoken information inquiry from the customer only to products within the merchandise database that are available at the branch of the store closest to the customer location to thereby enhance the accuracy of recognizing the content of the spoken information inquiry from the customer;

retrieving the inquired information from the merchandise database based on the content of the information inquiry recognized by the merchandise locating digital processing system, the retrieved information including whether the particular product is available at the branch of the store and including a physical location of the product within the branch of the store when the product is available; and

transmitting the inquired information from the merchandise locating digital processing system to the customer via the communication network to inform the customer whether the particular product is available at the branch of the store and to inform the customer where the particular product is physically located within the branch of the store when the product is available.

2. The method of claim 1, wherein receiving the information inquiry includes receiving at the store merchandise locating digital processing system a telephone call from the customer speaking the information inquiry.

3. The method of claim 2, wherein determining the location of the customer includes processing at least one of a telephone number assigned to the customer, a location of a base station of a mobile phone system, a post code and a store identification data.

4. The method of claim 1, further comprising generating a synthesized announcement by the merchandise locating digital processing system based on a speech recognition result, and sending the announcement to the customer via the communication network.

5. The method of claim 4, further comprising prompting the customer to confirm whether the synthesized announcement corresponds to the spoken information inquiry.

6. The method of claim 5, further comprising selectively redirecting the information inquiry to a staff member when the customer does not confirm that the synthesized announcement corresponds to the spoken information inquiry.

7. The method of claim 1, wherein transmitting the inquired information to the customer from the merchandise locating digital processing system includes sending at least one of a text message, an audio message and an image to the customer via the communication network.

8. The method of claim 1, wherein receiving the information inquiry includes receiving at the store merchandise locating digital processing system an electronic message generated by the customer using a telephone keypad.

9. A system for obtaining merchandise information, comprising a store system coupled to a communication network to receive an information inquiry from a customer regarding a particular product, wherein the store system comprises:

means for receiving via a communication network a spoken information inquiry from a customer regarding a location of a particular product in a store;

means for processing information received via the communication network to determine a location of the customer;

means for using the customer location to determine a location of the store closest to the customer;

means for recognizing speech to recognize the spoken information inquiry from the customer;

means for searching a merchandise database for the inquired information regarding the particular product based on the recognized spoken information inquiry from the customer, the means for searching initially comparing the spoken information inquiry from the customer only to products within the merchandise database that are available at the branch of the store closest to the customer location to thereby enhance the accuracy of recognizing the spoken information inquiry from the customer;

means for retrieving the inquired information from the merchandise database based on the content of the recognized information inquiry, the retrieved information including whether the particular product is available at the branch of the store and including the physical location of the product within the branch of the store when the product is available; and

means for transmitting the inquired information to the customer via the communication network to inform the customer whether the particular product is available at the branch of the store and to inform the customer where the particular product is physically located within the branch of the store when the product is available.

10. The system of claim 9, wherein the means for determining the location of the customer are configured to process at least one of a telephone number assigned to the customer, a location of a base station of a mobile phone system, a post code and a store identification data.

11. The system of claim 9, further comprising means for generating a synthesized announcement based on a speech recognition result, and means for sending the announcement to the customer via the communication network.

12. The system of claim 11, further comprising means for prompting the customer to confirm whether the synthesized announcement corresponds to the spoken information inquiry.

13. The system of claim 12, further comprising means for selectively redirecting the information inquiry to a customer representative when the customer does not confirm that the synthesized announcement corresponds to the spoken information inquiry.

14. The system of claim 9, wherein the means for transmitting the inquired information to the customer are configured to send at least one of a text message, an audio message and an image to the customer via the communication network.

15. The system of claim 9, further comprising means for processing an electronic message generated by customer using a telephone keypad.