Self service distribution configuration framework

• US 8,060,585 B2
• Filed: 05/20/2008
• Issued: 11/15/2011
• Est. Priority Date: 02/06/2008
• Status: Expired due to Fees

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Qualcomm, Inc.
• Inventors: Waud, Earl N., McAuliffe, Brendan M., Hewett, David K., Breihan, Eric R., Williams, John M., Kelley, Jason W., Doose, Michael G.
• Primary Examiner(s): Chan, Wing
• Assistant Examiner(s): Yohannes, Tesfay
• Application Number:
  US12/124,045
• Publication Number:
  US 20090198801A1
• Time in Patent Office: 1,274 Days
• Field of Search: 709/218, 709/221, 709/223
• US Class Current: 709/221
• CPC Class Codes: G06F 8/656 while running

Abstract

A self-service distribution configuration framework integrates with a directory services and Systems Management Server (SMS) of an enterprise computing system for web based self service configuration changes on a server owner defined schedule. The framework will cross reference the SMS database with the configuration framework database and dynamically update or create SMS server collections and advertisements for each unique time and day selected. For example, all systems that have had “Monday at 8 PM” selected as their scheduled date and time would become a member of the same collection. Upon opening the web site, the system owner is presented a data grid populated with a list of servers for which the individual is responsible, enabling selection of specific days and times for each server at which configuration changes sent by the SMS will occur.

Claims

1. A method for managing downtime for software modifications to a population of networked computing systems, comprising:

receiving a management credential of a user;

determining, based on the management credential, a subset of system management servers of an enterprise computing network permitted to be managed by the user, wherein the subset of system management servers is less than an entirety of the system management servers;

determining, based on the management credential, configuration management actions permitted to be taken by the user;

receiving a configuration change from the user, wherein the configuration change identifies a user-defined downtime window, a configuration management action, and at least one of the subset of system management servers, wherein the configuration change schedules the configuration management action during the user-defined downtime window for the at least one of the subset of system management servers;

creating different server collections on the enterprise computing network, wherein each server collection comprises respective system management servers having a respective user-defined downtime window within a common range of time;

storing the created different server collections for a subsequent software modification of the subset of system management servers in accordance with the user-defined downtime window;

authenticating management credentials of an enterprise administrator user as having elevated rights;

facilitating query and software modifications to substantially all computing systems of the enterprise computing network for the enterprise administrator; and

determining the subset of system management servers with reference to directory services database, creating different server collections in a configuration management database.

2. The method of claim 1, further comprising defining a plurality of discrete collection downtime windows selectable by the user, wherein determining the subset of system management servers further comprises determining a plurality of groups of system management servers, wherein receiving the configuration change further comprises receiving a respective configuration change corresponding to each of the plurality of groups of system management servers.

3. The method of claim 1, further comprising receiving a respective uptime requirement for each of the plurality of groups of system management servers, wherein the respective configuration change for each of the plurality of groups of system management servers comprises a respective user-defined downtime window based on the respective uptime requirement and independent of other user-defined downtime windows.

4. The method of claim 1, further comprising presenting a graphical user interface (GUI) portal to the user for receiving the management credential and user-defined downtime window.

5. The method of claim 1, further comprising defining an abstraction layer between a system management server system that interacts with the subset of computing systems and a self-service portal that interacts with the user.

6. The method of claim 1, further comprising installing a system management server client on each of the subset of computing systems to interact with the system management server system.

7. The method of claim 6, further comprising receiving a hardware inventory for each of the subset of computing systems each generated by the respective system management server system client.

8. The method of claim 1, further comprising storing system and maintenance information in a configuration management database for providing query information to the user.

9. The method of claim 8, further comprising limiting query results to the user based upon association of the user with particular computing systems.

10. The method of claim 1, further comprising:

receiving a criticality rating for a software modification provided by the user; and

collecting the downtime window selection as specified by the criticality rating.

11. The method of claim 1, further comprising performing the subsequent software modification of the subset of system management servers in accordance with the user-defined downtime window by performing an enterprise distribution service of software upgrades and software patch deployment.

12. The method of claim 1, further comprising performing the subsequent software modification of the subset of system management servers in accordance with the user-defined downtime window by performing a backup utility.

13. The method of claim 1, further comprising performing the subsequent software modification of the subset of system management servers in accordance with the user-defined downtime window by performing an anti-malware modification.

14. A non-transitory computer-readable medium having stored thereon instructions configured to cause a computer to perform operations for managing downtime for software modifications to a population of networked computing systems, the operations comprising:

receiving a management credential of a user;

determining, based on the management credential, a subset of system management servers of an enterprise computing network permitted to be managed by the user, wherein the subset of system management servers is less than an entirety of the system management servers;

determining, based on the management credential, configuration management actions permitted to be taken by the user;

receiving a configuration change from the user, wherein the configuration change identifies a user-defined downtime window, a configuration management action, and at least one of the subset of system management servers, wherein the configuration change schedules the configuration management action during the user-defined downtime window for the at least one of the subset of system management servers;

creating different server collections on the enterprise computing network, wherein each server collection comprises respective system management servers having a respective user-defined downtime window within a common range of time;

storing the created different server collections for a subsequent software modification of the subset of system management servers in accordance with the user-defined downtime window;

authenticating management credentials of an enterprise administrator user as having elevated rights;

facilitating query and software modifications to substantially all computing systems of the enterprise computing network for the enterprise administrator; and

determining the subset of system management servers with reference to directory services database, creating different server collections in a configuration management database.

15. An apparatus for managing downtime for software modifications to a population of networked computing systems, comprising:

means for receiving a management credential of a user;

means for determining, based on the management credential, a subset of system management servers of an enterprise computing network permitted to be managed by the user, wherein the subset of system management servers is less than an entirety of the system management servers;

means for determining, based on the management credential, configuration management actions permitted to be taken by the user;

means for receiving a configuration change from the user, wherein the configuration change identifies a user-defined downtime window, a configuration management action, and at least one of the subset of system management servers, wherein the configuration change schedules the configuration management action during the user-defined downtime window for the at least one of the subset of system management servers;

means for creating different server collections on the enterprise computing network, wherein each server collection comprises respective system management servers having a respective user-defined downtime window within a common range of time;

means for storing the created different server collections for a subsequent software modification of the subset of system management servers in accordance with the user-defined downtime window;

means for authenticating management credentials of an enterprise administrator user as having elevated rights;

means for facilitating query and software modifications to substantially all computing systems of the enterprise computing network for the enterprise administrator; and

means for determining the subset of system management servers with reference to directory services database, creating different server collections in a configuration management database.

16. An apparatus for managing downtime for software modifications to a population of networked computing systems, comprising:

a directory services database;

a self-serve configuration distribution framework for receiving a management credential of a user, and for determining, based on the management credential, a subset of system management servers of an enterprise computing network permitted to be managed by the user, wherein the subset of system management servers is less than an entirety of the system management servers by referring the directory services database, and for determining, based on the management credential, configuration management actions permitted to be taken by the user;

a configuration management database for receiving a configuration change from the user, wherein the configuration change identifies a user-defined downtime window, a configuration management action, and at least one of the subset of system management servers, wherein the configuration change schedules the configuration management action during the user-defined downtime window for the at least one of the subset of system management servers for creating different server collections on the enterprise computing network, wherein each server collection comprises respective system management servers having a respective user-defined downtime window within a common range of time, and for storing the created different server collections for a subsequent software modification of the subset of system management servers in accordance with the user-defined downtime window,

wherein the self-serve configuration distribution framework is further configured for authenticating management credentials of an enterprise administrator user as having elevated rights, and for facilitating query and software modifications to substantially all computing systems of the enterprise computing network for the enterprise administrator, further comprising determining the subset of system management servers with reference to directory services database, creating different server collections in a configuration management database.

17. The apparatus of claim 16, further comprising the self-serve configuration distribution framework for defining a plurality of discrete collection downtime windows selectable by the user, wherein determining the subset of system management servers further comprises determining a plurality of groups of system management servers, wherein receiving the configuration change further comprises receiving a respective configuration change corresponding to each of the plurality of groups of system management servers.

18. The apparatus of claim 16, further comprising the self-serve configuration distribution framework for receiving a respective uptime requirement for each of the plurality of groups of system management servers, wherein the respective configuration change for each of the plurality of groups of system management servers comprises a respective user-defined downtime window based on the respective uptime requirement and independent of other user- defined downtime windows.

19. The apparatus of claim 16, further comprising a graphical user interface (GUI) portal presented to the user for receiving the management credential and user-defined downtime window.

20. The apparatus of claim 16, the self-serve configuration distribution framework further comprising an abstraction layer between a system management server system that interacts with the subset of computing systems and a self-service portal that interacts with the user.

21. The apparatus of claim 16, further comprising a system management server client installed on each of the subset of computing systems to interact with the system management server system.

22. The apparatus of claim 21, further comprising the system management server client for receiving a hardware inventory for each of the subset of computing systems each generated by the respective system management server system client.

23. The apparatus of claim 16, further comprising the configuration management database for storing system and maintenance information for providing query information to the user.

24. The apparatus of claim 23, further comprising the self-serve configuration distribution framework for limiting query results to the user based upon association of the user with particular computing systems.

25. The apparatus of claim 16, further comprising the self-serve configuration distribution framework for receiving a criticality rating for a software modification provided by the user, and for collecting the downtime window selection as specified by the criticality rating.

26. The apparatus of claim 16, further comprising a system management server system for performing the subsequent software modification of the subset of system management servers in accordance with the user-defined downtime window by performing an enterprise distribution service of software upgrades and software patch deployment.

27. The apparatus of claim 16, further comprising a system management server system for performing the subsequent software modification of the subset of system management servers in accordance with the user-defined downtime window by performing a backup utility.

28. The apparatus of claim 16, further comprising a system management server system for performing the subsequent software modification of the subset of system management servers in accordance with the user-defined downtime window by performing an anti-malware modification.