Virtual office presence bridge

• US 8,064,487 B1
• Filed: 04/17/2006
• Issued: 11/22/2011
• Est. Priority Date: 04/17/2006
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Rishea, John Vincent, Madsen, Paul Michael, Armstrong, James Lee, Howard, Cliff L., Burnham, Robert D., Love, Susan K.
• Primary Examiner(s): Harper; Kevin C
• Application Number:
  US11/406,054
• Time in Patent Office: 2,045 Days
• Field of Search: 370/486, 370/464, 370/480, 370/485
• US Class Current: 370/546
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity

Abstract

Systems and methods for providing a communication bridge between a physical location and a virtual location are provided. In particular, the presence of a visitor to a physical location is detected, and notification of the presence of a visitor is provided to a user associated with the physical location. The notification may include an identification of the visitor. Following notification, real-time communications between the visitor at the first physical location and the user at the virtual location are established, without requiring entry of a communication address for the virtual office of the user by the visitor.

Claims

1. A method for facilitating virtual presence, comprising:

at a first physical location associated with a first person, a physical presence detector detecting a physical presence of a second person at the first physical location, wherein the first person is at a virtual office at the time the physical presence of the second person at the first physical location is detected, wherein detecting the presence of a second person at the first physical location includes detecting a radio frequency identification (RFID) tag associated with the second person at the first physical location;

in response to detecting the physical presence of the second person at the first physical location, a processor determining an identity of the second person;

the processor determining a first communication device associated with at least one of the virtual office or the first person, wherein determining the first communication device includes determining an address of at least one communication device at the virtual office;

the processor sending a notification to the first communication device to notify the first person at the virtual office of the presence and the identity of the second person at the first physical location, wherein the presence and the identity are provided in a common notification message;

the processor receiving an input from the first communication device that the first person authorizes initiation of a communication channel between the first communication device and a second communication device at the first location; and

in response to receiving the input, the processor initiating the communication channel between the first communication device and the second communication device.

2. The method of claim 1, wherein the first physical location is a physical office of the first person.

3. The method of claim 1, wherein notifying the first person at the virtual office of the presence of the second person at the first physical location includes providing a message to the first person using at least one of a computer, a telephone, a personal digital assistant and a pager.

4. The method of claim 1, wherein initiating a communication channel between the first person at the virtual office and the second person at the first physical location comprises initiating a communication channel between a communication device at the virtual office and at least one of a communication device associated with the first physical location and a communication device associated with the second person.

5. The method of claim 1, wherein initiating a communication channel between the first person at the virtual office and the second person at the first location comprises initiating a telephone call.

6. The method of claim 5, wherein the telephone call is made to a communication device associated with the first physical location.

7. The method of claim 5, wherein the telephone call is announced to the second person using a voice notification indicating that the first person is available to speak with the second person.

8. The method of claim 6, wherein the communication device associated with the first location comprises a desk telephone at the first physical location.

9. The method of claim 1, further comprising:

the second person engaging in a communication with the first person using the communication channel.

10. The method of claim 9, further comprising:

the second person requesting authorization from the first person;

in response to the first person granting the requested authorization, providing the second person at the first physical location evidence of the authorization.

19. The method of claim 1, further comprising:

in response to detecting the physical presence of the second person at the first location, the processor determining if the first person has enabled a virtual presence feature;

only if the first person has enabled the virtual presence feature, sending the notification.

11. A system for providing virtual presence, comprising:

a proximity detector at a first location associated with a first person, the proximity detector operable to detect the presence of a second person at the first location while the first person is at a second location and operable to send a signal associated with the detection of the second person;

a virtual presence database operable to store virtual office presence status for the first person and operable to store an address for a first communication device associated with the first person at the second location;

an identification database operable to determine the identity of the second person detected by the proximity detector;

a notification algorithm in communication with the proximity detector, the virtual presence database, and the identification database, the notification algorithm operable to;

receive the signal from the proximity detector,

in response to the signal, obtain the virtual office presence status for the first person from the virtual presence database,

if the first person has enabled a virtual office presence feature, retrieve the address for the first communication device from the virtual presence database, and

send a notification signal to the first person at the address of the first communication device to notify the first person of the presence of the second person at the first location; and

a second communication device at the first location, wherein the second communication device at the first location is operable to place the second person in communication with the first communication device of the first person while the second person is at the first location and after the notification algorithm has initiated the notification signal to the first person, wherein the first communication device is a mobile device associated with the first person.

12. The system of claim 11, further comprising:

a third communication device at the second location,

wherein the notification algorithm determines that the first person is at the second location,

wherein the signal notifying the first person of the presence of the second person at the first location is delivered to the first person through the mobile device at the second location, and

wherein a communication channel is established between the third communication device at the second location and the mobile device at the second location.

13. The system of claim 11, wherein the second person carries a radio frequency identification (RFID) tag, and wherein the proximity detector comprises an RFID reader.

14. The system of claim 11, wherein the proximity detector identifies the second person, and wherein the identity of the second person is included in the notification signal to the first person.

15. The system of claim 11, further comprising:

an output device at the first location, wherein an authorization from the first person can be delivered to the second person at the first location.

16. A system for providing virtual presence, comprising:

a memory operable to store computer-executable instructions;

a processor in communication with the memory, the processor operable to execute the computer-executable instructions, wherein the computer-executable instructions comprise;

instructions to receive a presence signal from a proximity detector;

instructions to detect a physical presence of a second person at a physical office location while a first person is at a second location from the presence signal, wherein the physical office location is associated with the first person;

instructions to access an identification database;

instructions to determine automatically, from the identification database, the identity of the second person;

instructions to access a virtual presence database, wherein the virtual presence database stores virtual office presence status for the first person;

instructions to determine, from the virtual presence database, that the first person has enabled a virtual presence feature, wherein enablement of the virtual presence feature indicates that the first person is at a virtual office;

instructions to determine, from the virtual presence database, current contact information for the first person at the virtual office, wherein the virtual office is at a different location from the physical office location, wherein the current contact information for the first person is an address for a mobile device associated with the first person at the virtual office;

in response to detecting the physical presence of the second person at the physical office location, instructions to send a signal to notify the first person, at the virtual office, of the presence and the identity of the second person at the physical office location;

instructions to receive an authorization from the first person to communicate with the second person;

instructions to establish communication between the mobile device associated with the first person and a communication device located at the physical office location and in proximity to the second person while the second person is at the physical office location and while the first person is at the virtual office, wherein the mobile device at the virtual office places the first person in communication with the communication device in proximity to the second person while the second person is at the physical office location.

17. The system of claim 16, wherein the instructions for establishing communication between the first person and the second person while the second person is at the physical office location includes instructions for providing a voice announcement to the second person that the first person is available for voice communications.

18. The system of claim 16, further comprising:

instructions for providing authorization from the first person to the second person at the physical office location.