Systems and methods for call screening
DC CAFCFirst Claim
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1. A method of processing calls, comprising:
- receiving over a network at a call processing system a first call from a caller intended for a called party,wherein the first call includes signaling information having a phone number of the caller and a personal number assigned to the called party;
placing a new call from the call processing system to a telephonic destination associated with the called party,the new call including signaling information having at least a selected portion of the phone number of the caller so that the called party can determine the identity of the caller of the first call;
connecting the new call with the first call;
receiving a call redirection instruction;
placing a third call from the call processing system; and
connecting the first call and third call.
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Abstract
The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management system that asks the caller to leave a voice message. The call management system selectively couples the call to a POTS line or a VoIP-capable device so that the user can listen to the incoming message and thereby screen the incoming call. Based on the screening, the user can instruct the call management system to connect the caller to the user.
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Citations
12 Claims
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1. A method of processing calls, comprising:
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receiving over a network at a call processing system a first call from a caller intended for a called party, wherein the first call includes signaling information having a phone number of the caller and a personal number assigned to the called party; placing a new call from the call processing system to a telephonic destination associated with the called party, the new call including signaling information having at least a selected portion of the phone number of the caller so that the called party can determine the identity of the caller of the first call; connecting the new call with the first call; receiving a call redirection instruction; placing a third call from the call processing system; and connecting the first call and third call. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer system configured to process calls, the computer system comprising:
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at least one processor; memory coupled to the at least one processor, the memory having instructions stored therein that when executed by the at least one processor are configured to cause the computer system to; receive over a network at the computer system a first call from a caller intended for a called party, wherein the first call includes signaling information having a phone number of the caller and a personal number assigned to the called party; place a new call from the computer system to a telephonic destination associated with the called party, the new call including signaling information having identification information associated with the caller so that the called party can determine the identity of the caller of the first call; connect the new call with the first call; receive a call redirection instruction; place a third call from the computer system; and connect the first call and third call. - View Dependent Claims (9, 10, 11)
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12. An article of manufacture including a non-transitory computer readable medium having instructions stored thereon that, if executed by a computing device, cause the computing device to perform operations comprising:
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receiving over a network at a call processing system a first call from a caller intended for a called party, wherein the first call includes signaling information having a phone number of the caller and a personal number assigned to the called party; and placing a new call from the call processing system to a telephonic destination associated with the called party, the new call including signaling information having at least a selected portion of the phone number of the caller so that the called party can determine the identity of the caller of the first call; connecting the new call with the first call; receive a call redirection instruction; place a third call from the call processing system; and connect the first call and third call.
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Specification