Warranty insight solution framework system and method

• US 8,065,334 B2
• Filed: 10/30/2007
• Issued: 11/22/2011
• Est. Priority Date: 10/30/2007
• Status: Active Grant

• Current Assignee: Wipro Limited
• Original Assignee: Wipro Limited
• Inventors: Mukherjee, Partha, Batagurki, Anand Vasant, Itagi, Sanjeev K.
• Primary Examiner(s): Alam; Shahid
• Assistant Examiner(s): LAWSON, DONALD L
• Application Number:
  US11/927,712
• Publication Number:
  US 20090112907A1
• Time in Patent Office: 1,484 Days
• Field of Search: 707/2, 707/792, 707/811, 702/22
• US Class Current: 707/792
• CPC Class Codes: G06F 2216/03 Data mining
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system and method of warranty insight solution are disclosed. In one embodiment, a method includes populating a data mart with data from a number of sources, text analyzing and mining the unstructured data of the data mart according to a uniform structure, performing root cause analysis assistance on staged data mart data, generating root cause analysis output from the root cause analysis, merging the root cause analysis output with the data of the data mart, and generating final output based on a portion of the merged data of the data mart. The data may include data selected from a group including warranty claim data, traceability data, supplier data, manufacturer data, retailer data, customer data, component data, service data, failure data, field data, vehicle failure fault codes trough telematics, and collection center data.

Claims

1. A warranty insight solution framework method comprising:

populating a data mart with data associated with warranty covered parts from a plurality of sources;

text analyzing and mining unstructured data of the data mart according to a uniform structure;

consolidating the uniform structured data by removing redundant data from the uniform structured data of the data mart;

performing root cause analysis assistance on staged data mart data, wherein the root cause analysis includes evaluating, identifying, and measuring root causes of warranty problems on the warranty covered parts based on the consolidated uniform structured data;

generating a root cause analysis output from the root cause analysis, wherein the root cause analysis output includes information associated with failure of the warranty covered parts and corresponding servicing guidelines;

merging the root cause analysis output with the data of the data mart; and

generating a final output including generating design improvement methodologies and providing spare parts management support based on at least a portion of the merged data of the data mart.

2. The method of claim 1, wherein the data comprise data selected from the group consisting of warranty claim data, traceability data, supplier data, manufacturer data, retailer data, customer data, component data, service data, failure data, field data, vehicle failure fault codes through telematics and collection center data.

3. The method of claim 1, wherein the plurality of sources comprises sources selected from the group consisting of suppliers, manufacturers, retailers, customers, field sources, vehicle telematics and collection centers.

4. The method of claim 1, further comprising extracting meaning out of the unstructured data through the text analyzing and mining the unstructured data and consolidating the structured data.

5. The method of claim 1, wherein generating the root cause analysis output from the root cause analysis comprises populating the data mart with the root cause analysis output.

6. The method of claim 1, wherein generating the final output further comprises output selected from the group consisting of:

generating a parts failure and diagnostics support knowledge base;

generating an extended warranty product design;

generating a reinsurance cover decision;

generating predictive analytics leading to future claim rates, cost estimations and warranty budgeting;

generating early warnings and managing recalls;

monitoring warranty performance; and

determining supplier recovery information.

7. The method of claim 6, wherein generating the parts failure and diagnostics support knowledge base comprises at least one of:

integrating service knowledge into the parts failure and diagnostics support knowledge base;

hosting the parts failure and diagnostics support knowledge base on a knowledge management site; and

generating service training related reports associated with the parts failure and diagnostics support knowledge base.

8. The method of claim 6, wherein generating the predictive analytics based on the final output comprises at least one of generating warranty budgets and relevant predictions.

9. The method of claim 6, wherein the generating early warnings and managing recalls based on the final output comprises at least one of:

predicting future failures;

generating recalls; and

managing spare parts.

10. The method of claim 6, wherein monitoring the warranty performance based on the final output comprises generating dashboards with alerts and reports.

11. The method of claim 1 in a form of a machine-readable medium embodying a set of instructions that, when executed by a machine, causes the machine to perform the method of claim 1.

12. A system, comprising:

a processor; and

a memory coupled to the processor, wherein the memory includes;

a data mart populated with data associated with warranty covered parts from a plurality of sources;

a text mining and analytics module to structure unstructured data of the data mart according to a uniform structure;

a consolidation module to consolidate the uniform structured data by removing redundant data from the uniform structured data of the data mart;

an analysis module to assist root cause analysis on staged data mart data, wherein the root cause analysis includes evaluating, identifying, and measuring root causes of warranty problems on the warranty covered parts based on the consolidated uniform structured data;

a root cause analysis output module to generate a root cause analysis output from the root cause analysis, wherein the root cause analysis output includes information associated with failure of the warranty covered parts and corresponding servicing guidelines;

a merge module to merge the root cause analysis output with the data of the data mart; and

a final output module to generate a final output including generating design improvement methodologies and providing spare parts management support based on at least a portion of the merged data of the data mart.

13. The system of claim 12, wherein the data comprise data selected from the group consisting of warranty claim data, traceability data, supplier data, manufacturer data, retailer data, customer data, component data, service data, failure data, field data, vehicle failure fault codes through telematics and collection center data.

14. The system of claim 12, wherein the plurality of sources comprise sources selected from the group consisting of suppliers, manufacturers, retailers, customers, field sources, vehicle telematics and collection centers.

15. The system of claim 12, wherein the consolidation module extracts meaning out of the unstructured data through the text analyzing and mining the unstructured data and consolidates the structured data.

16. The system of claim 12, wherein the data mart is populated with the root cause analysis output.

17. The system of claim 12, wherein the final output module is associated with generation of output selected from the group consisting of:

a parts failure and diagnostics support knowledge base;

an extended warranty product design;

a reinsurance cover decision;

predictive analytics leading to future claim rates, cost estimations and warranty budgeting;

early warnings and recall management methodologies;

warranty performance monitoring methodologies; and

supplier recovery information determinations.

18. The system of claim 17, wherein the parts failure and diagnostics support knowledge base further comprises at least one of:

service knowledge integrated into the parts failure and diagnostics support knowledge base;

a knowledge management site hosting the parts failure and diagnostics support knowledge base; and

service training related reports associated with the parts failure and diagnostics support knowledge base.

19. The system of claim 17, wherein the predictive analytics comprise at least one of warranty budgets and relevant predictions.

20. The system of claim 17, wherein the early warnings and recall management methodologies comprise at least one of:

future failure predictions;

recalls management; and

spare parts management.

21. The system of claim 17, wherein the warranty performance monitoring methodologies comprise generation of dashboards with alerts and reports.

22. An article, comprising:

a storage medium having instructions, that when executed by a computing platform, result in execution of a warranty insight solution framework method, comprising;

populating a data mart with data associated with warranty covered parts from a plurality of sources;

text analyzing and mining unstructured data of the data mart according to a uniform structure;

consolidating the uniform structured data by removing redundant data from the uniform structured data of the data mart;

performing root cause analysis assistance on staged data mart data, wherein the root cause analysis includes evaluating, identifying, and measuring root causes of warranty problems on the warranty covered parts based on the consolidated uniform structured data;

generating a root cause analysis output from the root cause analysis, wherein the root cause analysis output includes information associated with failure of the warranty covered parts and corresponding servicing guidelines;

merging the root cause analysis output with the data of the data mart; and

generating a final output including generating design improvement methodologies and providing spare parts management support based on at least a portion of the merged data of the data mart.

23. The article of claim 22, wherein the data comprises data selected from the group consisting of warranty claim data, traceability data, supplier data, manufacturer data, retailer data, customer data, component data, service data, failure data, field data, vehicle failure fault codes through telematics and collection center data.

24. The article of claim 22, wherein the plurality of sources comprises sources selected from the group consisting of suppliers, manufacturers, retailers, customers, field sources, vehicle telematics and collection centers.

25. The article of claim 22, wherein the generating final output further comprises generating final output from the group consisting of:

generating a parts failure and diagnostics support knowledge base;

generating an extended warranty product design;

generating a reinsurance cover decision;

generating predictive analytics leading to future claim rates, cost estimations and warranty budgeting;

generating early warnings and managing recalls;

monitoring warranty performance; and

determining supplier recovery information.