Method and apparatus for scheduling requests during presentations

• US 8,065,367 B1
• Filed: 07/31/2007
• Issued: 11/22/2011
• Est. Priority Date: 07/31/2007
• Status: Active Grant

• Current Assignee: Intuit, Inc.
• Original Assignee: Intuit, Inc.
• Inventors: Stanley, David J.
• Primary Examiner(s): WASEL, MOHAMED A
• Application Number:
  US11/831,195
• Time in Patent Office: 1,575 Days
• Field of Search: 709/204, 709/205
• US Class Current: 709/205
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties

Abstract

A system that schedules requests and receives scheduling requests from multiple users. The system receives a given scheduling request from a portable device associated with a given user, such that the given scheduling request is associated with a question to be asked by the given user. Next, the system queues the scheduling requests and selectively couples the given user to a communication channel, which allows the given user to ask the question.

Claims

1. A method for scheduling requests, comprising, in a computer, performing the operations of:

receiving a scheduling request during a presentation from a portable device associated with a user, wherein the scheduling request includes a question asked by the user and contact information associated with the user;

analyzing the question to determine a subject related to the scheduling request, wherein analyzing the question comprises analyzing a content of the question to determine at least one subject matter to which the question is directed, wherein the subject matter is associated with a queue;

queuing the scheduling request in a queue associated with the presentation based on the subject; and

selectively coupling the user to a communication channel by contacting the user according to the contact information in response to the request being selected from the queue, thereby facilitating the user asking the question during the presentation.

2. The method of claim 1, further comprising registering users prior to receiving the scheduling request wherein registration of the user involves receiving contact information associated with the user.

3. The method of claim 2, wherein the contact information includes a telephone number associated with the portable device.

4. The method of claim 2, wherein the contact information includes an email address.

5. The method of claim 1, wherein the portable device includes a cellular telephone.

6. The method of claim 1, wherein the user uses the portable device as a microphone to ask questions during the presentation.

7. The method of claim 6, wherein the user is physically present at a location where the presentation is occurring.

8. The method of claim 6, wherein the user is remotely located from a location where the presentation is occurring.

9. The method of claim 6, wherein the presentation includes an on-line training session.

10. The method of claim 1, wherein the scheduling request for the user includes a message transmitted by the portable device.

11. The method of claim 10, wherein the message includes a text message.

12. The method of claim 10, wherein the message includes a telephone call.

13. The method of claim 12, wherein the queuing involves temporarily placing the telephone call on hold.

14. The method of claim 1, wherein receiving the scheduling request involves converting a voice message to text.

15. The method of claim 1, further comprising providing additional information to those users who are unable to ask their questions during an allotted time interval.

16. The method of claim 1, further comprising adjusting the selective coupling to reduce feedback effects in the communication channel when the user asks the question.

19. The method of claim 12, wherein the queuing involves storing a place holder for contacting the user based on the contact information and discontinuing contact with the user.

17. A computer program product for use in conjunction with a computer system, the computer program product comprising a non-transitory computer-readable storage medium and a computer-program mechanism embedded therein for scheduling requests, the computer-program mechanism including:

instructions for receiving a scheduling request during a presentation from a portable device associated with a user, wherein the scheduling request includes a question asked by the user and contact information associated with the user;

instructions for analyzing the question to determine a subject related to the scheduling request, wherein analyzing the question comprises analyzing a content of the question to determine at least one subject matter to which the question is directed, wherein the subject matter is associated with a queue;

instructions for queuing the scheduling request in a queue associated with the presentation based on the subject; and

instructions for selectively coupling the user to a communication channel by contacting the user according to the contact information in response to the request being selected from the queue, thereby facilitating the user asking the question during the presentation.

18. A computer system to schedule requests, comprising:

a processor;

a memory;

a program module, wherein the program module is stored in the memory and configurable to be executed by the processor, the program module including;

instructions for receiving a scheduling request during a presentation from a portable device associated with a user, wherein the scheduling request includes a question asked by the user and contact information associated with the user;

instructions for analyzing the question to determine a subject related to the scheduling request, wherein analyzing the question comprises analyzing a content of the question to determine at least one subject matter to which the question is directed, wherein the subject matter is associated with a queue;

instructions for queuing the scheduling request in a queue associated with the presentation based on the subject; and

instructions for selectively coupling the user to a communication channel by contacting the user according to the contact information in response to the request being selected from the queue, thereby facilitating the user asking the question during the presentation.