Unified rules for voice and messaging
First Claim
1. A system, comprising:
- a unified communications component configured to employ unified communications for a data communication with at least an email data communication mode, a voice data communication mode, and a voicemail data communication mode; and
a unified rules component configured to automatically redirect the data communication to a delegate for receipt based upon a universal rule, the universal rule being uniformly applicable to at least two of the email data communication mode, the voice data communication mode, or the voicemail data communication mode.
2 Assignments
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Accused Products
Abstract
The claimed subject matter provides a system and/or a method that facilitates managing an incoming data communication in connection with unified communications. A unified communications component can employ unified communications for a data communication with at least the following data communication modes: an email data communication mode, a voice data communication mode, and a voicemail data communication mode. A unified rules component can automatically redirect the data communication to a delegate for receipt based upon a universal rule, the universal rule is uniformly applicable to at least two of the email data communication mode, the voice data communication mode, or the voicemail data communication mode.
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Citations
20 Claims
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1. A system, comprising:
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a unified communications component configured to employ unified communications for a data communication with at least an email data communication mode, a voice data communication mode, and a voicemail data communication mode; and a unified rules component configured to automatically redirect the data communication to a delegate for receipt based upon a universal rule, the universal rule being uniformly applicable to at least two of the email data communication mode, the voice data communication mode, or the voicemail data communication mode. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A computer-implemented method comprising:
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storing a universal rule for delegation within unified communications; employing the universal rule for delegation within unified communications; and redirecting, via a network, an incoming data communication, independent of a corresponding data communication mode, to a delegate based at least in part upon the universal rule. - View Dependent Claims (16, 17, 18, 19)
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20. A computer-readable storage medium storing instructions executable by a computing device to facilitate execution of operations comprising:
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receiving a data communication in one of multiple communication modes; and based on a rule applying to all of the multiple data communication modes, automatically redirecting the data communication to a delegate.
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Specification